"We booked a 5 day pre-Christmas visit to Sugarloaf ME, through SkiTDS, including accommodations and lift tickets. Sam was very professional, courteous and helpful. Our first choice accommodations were not available so Sam recommended an alternative. Turned out that our first choice became available and Sam called us to confirm before making the change. When we arrive at Surgarloaf, after an 8 hour drive, our accommodations were available but our lift tickets were not. I called Sam for assistance and she got the whole thing sorted with the resort. We had a great trip and a great Christmas!