While shipping and price are good, contacting customer service for returns or issues is very difficult. I had to return an order. I have not heard anything at all about my credit or it's receipt. However when it comes to a new order there is very quick communication. I did order another group of items but honestly I was very hesitant to do so due to the lack of communication on the return. I'm hoping for a good result.
I also felt that it was strange returning an item to a ups store and not a qualified brick and mortar business.