PATRICIA T - 03/15/2022
Love the stitches. At first, I thought something was wrong with the machine because I kept getting this clunking sound. Once I figured out that I was routinely resting my heel on the foot pedal and activating the thread cutting feature without realizing it, I purchased the "foot switch stopper" pedal attachment that prevents my heel from pressing that feature and the issue was resolved. You can still activate the thread cutter by hand on the machine. The foot control was the only thing that was different from any sewing machine I ever had. I just purchased the "foot switch stopper" because after over 50 years of sewing on all types of machines, including the old singer sewing machines with the iron treadle, I didn't think I could adjust to that heel feature. Love this machine though. It is so fast!
Connie - 03/03/2022
This machine was easy to start sewing same day, heavy enough to not wobble the faster I sew!! Saves time with the thread cutter setup and the knee lift. Best machine I have had.
03/03/2022 - NM
Fast and efficient service. Great deals!
Cindy T - 02/18/2022
Having a hard time adjusting the tension and keeping it threaded
ARVID H - 02/17/2022
First sewing machine ever.
02/17/2022 - AZ
There are a few glitches with check out. Order completion finally happened on my 6th attempt. Weird being questioned on my billing address and delivery address.
C. S - 01/29/2022
Love this machine. A little work horse. Love the knees lift. Use it for my small business and have no regrets.
I always find the best prices here. Do research everywhere else and end up buying from them. This is my second sewing machine purchase from them: the first is the Juki 1181u and now the TL2010Q. Looking forward to using the newest addition to the family! Their service is really awesome; called me to let me know that my first order was delayed. Communication was fantastic!
Obsidian S - 01/10/2022
I upgraded in December right before it sold out. I wanted the TL2000qi, but that sold out first before this one did. I am glad I made this purchase, especially for the adjustable speed lever!!!! For making small handmade bags and other assorted things, its wonderful! I upgraded from my Singer Heavy Duty that I bought in March 2021 for my business this is also after upgrading from my basic Brother machine that I had for YEARS to the Singer, and now my beautiful Juki. I needed that extra speed. I am 30, I've been sewing from the early ages of 7, got back into sewing in 2014 for my animals; now a business owner of two years. Ladies and gents, if you want SPEED, you need this machine. I did my first straight line "quilting", and I was shocked as the speed. From going from domestic machines to a semi-industrial, it was a piece of cake to thread the machine! It also helped doing prior research on the machine and having been able to download the owner's manual to learn more about it helped a lot as well. If I was going to upgrade to a better machine for what I do for my business, this one is definitely the icing on the cake for me (in a good way!!) Buy thing machine!
Daniel H - 12/11/2021
The machine arrived still in the factory packing. The tensions had not been set.
SUSAN H - 11/09/2021
I love this machine, just wish customer care was easier and they called you back on technical things.
11/09/2021 - ID
Machine has bobbin trouble have called twice left message no return call
Elizabeth N - 10/12/2021
This sewing machine is wonderful. It has strength and control, which is so necessary especially as I work on curved piecing for quilts. The only glitch is that I was not able to use the automatic threading function. I read the instruction book, went to view several YouTube demonstrations, and still was not able to get it to self-thread. BUT once I did thread it manually, it was SO worth the investment.
10/12/2021 - MN
The online helpers REALLY made a difference. Eugenie helped me select the right machine. There was some confusion about shipping / delivery date (Federal Express) and I was frustrated by that. There was a minor problem with the self-threading function and I called the 1-800 number and left a message. I did not receive a reply, but when I went back to the website, I spoke with another "chat" helper who took my information, and later that day I DID receive a phone call from a technician who explained the self-threading function and also answered another question about my new machine. All in all I am VERY HAPPY with this experience and look forward to years of creativity with my Juki!
Anne N - 10/09/2021
Enjoying this machine so far. Sews beautiful, even stitches and handles quilting with ease
10/09/2021 - FL
I got good advice from Cathy yesterday & feel good about my decision to buy this machine. I had an issue with the walking foot for this machine. Cathy directed me to Customer Service; they ordered a replacement which should arrive in a few days.
CRAIG G - 07/23/2021
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