SewingMachinesPlus.com Reviews
Back to Product Reviews568 Product Ratings and Reviews
4.5
Overall Star
Rating
Esther - 04/20/2024
Although my Jazz II broke within a week, this review and rating is about Sewing Machines Plus, not the sewing machine itself. I received my Jazz II and was so excited. But just one week after receiving it the presser foot got stuck in the down position (the presser foot slide on the back just flops back and forth). I called customer service on a Friday and Monday the tech called me back, he was great. He said I would need to send the machine back and customer service would call me to set this up. It was downhill from here. After not hearing anything from Sewing Machines Plue, I decided to contact them on Wednesday and called customer service. I was told they would put my ticket on the persons desk that handled these things and I would hear from her soon. It is now Friday, a full week since my first call to them and five days after I spoke to the technician and I still have not heard from them. I'm pretty upset about the lack of communication and slowness of their customer service. I called customer service a little after 10AM PST. I was told that the woman that is handling my service ticket was in a meeting but she had a note on her calendar to contact me today. It is now 10:30PM EST (7:30PM PST) and I have still not heard anything from Sewing Machines Plus. The only communication is when I call them, other than that NOTHING. No emails, no phone calls. I have a 60 day warranty that will no doubt expire before I ever hear from them. Very poor customer service.
1 Company Review
04/20/2024
Although my Jazz II broke within a week, this review and rating is about Sewing Machines Plus, not the sewing machine itself. I received my Jazz II and was so excited. But just one week after receiving it the presser foot got stuck in the down position (the presser foot slide on the back just flops back and forth). I called customer service on a Friday and Monday the tech called me back, he was great. He said I would need to send the machine back and customer service would call me to set this up. It was downhill from here. After not hearing anything from Sewing Machines Plue, I decided to contact them on Wednesday and called customer service. I was told they would put my ticket on the persons desk that handled these things and I would hear from her soon. It is now Friday, a full week since my first call to them and five days after I spoke to the technician and I still have not heard from them. I'm pretty upset about the lack of communication and slowness of their customer service. I called customer service a little after 10AM PST. I was told that the woman that is handling my service ticket was in a meeting but she had a note on her calendar to contact me today. It is now 10:30PM EST (7:30PM PST) and I have still not heard anything from Sewing Machines Plus. The only communication is when I call them, other than that NOTHING. No emails, no phone calls. I have a 60 day warranty that will no doubt expire before I ever hear from them. Very poor customer service.
Elizabeth E - 04/17/2024
I cannot get my bobbin loaded right. I wish I had not bought this machine.
04/17/2024
I was happy with how fast I got the machine. Just wish I could get it to work.
Nancy B - 04/08/2024
Really enjoying my new Baby Lock Jazz II. Easy purchase and delivery.
04/08/2024 - TX
The website was very easy to shop from and the ordering process quick.
Cathy J - 03/28/2024
I Love this machine!
03/28/2024
Great shopping experience with many perks
Alison M - 03/17/2024
Great machine with awesome bundle
03/17/2024 - Kansas
The only thing I would say is you should let people know that signature is required.
Hollie C - 03/12/2024
I love the quilting bundle.
03/12/2024 - OR
Very fast delivery. High quality machine.
Debra - 02/01/2024
I love my Jazz 2! So easy to sew and work with. The extra room in the throat is wonderful.
02/01/2024
I ordered the bungee clamps for my longarm. One was defective in the set of four. I called and asked if I could just have one to replace the defective one and they sent me a new set of four. Great customer service.
Lynn P - 01/26/2024
Less than 5 hrs on new machine and have broken 20 needles already. Plate in the way. Contact CS and bottom line is there seems to be a know issue. Some good and some bad machines. Design problem. Very disappointed
CATHERINE B - 01/23/2024
I used it for less than an hour and feed dogs started permanently down. So it has been returned to be fixed or switched hopefully. Otherwise seems like a good machine. Tension was perfect. Quiet
01/23/2024
Other than it took a while for the machine to get here only to break down, it has been good. Michelle was prompt with her responses and the lady that called about technical support was super even though we both knew it was obviously DOA. So now I wait to hear on the replacement machine.
Tracy S - 01/23/2024
So far I am loving my new Jazz 2. I'm still learning as I have only been able to use it a few times and I haven't put it on my Cutie Breeze frame yet. But it sews great and it's low noise!
01/23/2024 - Virginia
Smooth experience and very happy with my purchase!
DARLA M - 01/16/2024
I've only played with my machine a couple of times so far. The only problem that I'm having is adjusting the tension when i use the stretch knit settings. But I know I'll get once I get used to the machine better. Other than that I love my Jazz ll.
Deena H - 01/08/2024
I haven’t sewn on a regular (non computerized) machine in years. It took a little time to get used to doing everything myself. However, it sews like a dream! The stitches are perfect. I even love the sound of the machine. I am very happy with my purchase.
01/08/2024
Shopping and ordering was a breeze. I am excited to receive my new sewing machine!
BEVERLY C - 01/08/2024
Love it . Works great
01/08/2024 - Missouri
Love this sight great bargains .very easy to work with . I have bought 3 machines from them.
KATHY B - 12/25/2023
Received it broken. Returned by FedEx for full refund. Still waiting.
12/25/2023
Still waiting on refund.
TERESA A - 12/23/2023
I really like my Jazz II , it is a dream to sew with!
12/23/2023 - West Virginia
I am very pleased with the service and help I got with Sewing Machines Plus. I will definitely be a return customer!
Theresa T - 12/21/2023
I haven't had time to sew any quilts yet but this machine looks to be very nice.
12/21/2023 - Pa.
so far so good
MARY W - 12/19/2023
It didn’t take long for me to find my groove on this machine. Love the 12” space!
12/19/2023
I love this web site. Thank you
Jody W - 12/19/2023
Easy to set up, works great
12/19/2023 - Oklahoma
Overall, I am very satisfied with my shopping experience..
Lloyd D - 12/09/2023
My wife has always wanted one of these machines. I figured that it would make a great gift and she loved it. Thanks.
12/09/2023
Found just what was looking for and more.
Lisa F - 12/09/2023
Excited to start learning about my new Jazz II machine.
12/09/2023 - MS
Purchased a Juki serger several years ago from SewingMachinesPlus so I knew I would be satisfied with the quality of the product and service.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You
SewingMachinesPlus.com
© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.
This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024