Safety Services Company Reviews

Its changed from the past, everthing is expected to be a wait to get an answer, or resolved. Whereas, in the past it was taken care of immediately or real time.

I will say that our accounts remained in compliance, however, the cost of services is on the very high side and the customer service I received was subpar. My biggest issue was with the lack of courteous service overall.

Cheyanne made a big mess when she tried to update our COIs. Twice she has asked me for information on business we do in Wisconsin. We are located in Massachusetts. She has no clue who we are. I find her to be incompetent.

Interestingly enough - we did not renew our contract in June. We informed SS in April that we would not be renewing and was not asked why.
The reason we left is two fold - cost and the last straw was when PG&E changed one of our grades to an F because of a missing Programmatic Safety Plan. I contacted PG&E and was able to get the grade changed back to an A pending the completion of the form. Contacted our account rep and she said there was nothing to do because the grade was an A. I explained the situation and was informed there was nothing she could help me with.

It seems as though Cheyanne is not capable of taking care of the insurance issues we are having. She has turned it back to me. I am very disappointed with how this has played out.

I feel our rep only sends us an email and does not know how to look at the information in ISNet. There has been an ongoing issue with our OSHA information, and our rep kept making us aware of it, but did not help to resolve the issue. I finally called ISNet directly, and it turned out they was just an issue on their side and everything we submitted was fine.

The account review performed by our manager seems like a generic template rather than a tailored overview of our account. It takes multiple days for our manager to respond to us when we ask questions. We don't get any suggestions on how to improve as a contractor.

Our Safety & Compliance Manager is very efficient and easy to work with. However, the cost of Safety Services continues to rise to a point that the cost far outweighs the service. Recently when our company was forced to change from Browz to Avetta due to a merger Safety Services not only wanted to charge us additional set up fees but wouldn't refund the remaining maintenance contract balance from the Browz account, which was closed. We have decided not to renew our subscription with Safety Services upon its expiration in 2021.

The Service level has been deplorable the past year. Uncertain what's going on however, the company is considering contracting another service provider given the deficiency in service level.

Thank you
best,
sah

Since March of 2020, no benefit was provided by Safety Services Company. SSC created a safety manual for us, at some point, and it does not meet or match our needs as a company. Our Safety & Compliance Manager from SSC was not helpful in providing timely responses to our questions and did not meet our expectations. SSC was hired to assist in development of programs and to maintain our databases in Avetta and ISNET World, neither of these done in 2020; we have taken over these needs internally.

Overall, My experience with SSC led me to find another provider when the contract expired. It started with my initial account manager, He was not up to speed on ISN at all... I had three months experience with ISN and had to explain to him how things worked. In one conversation about exemptions he was rude to the point of being replaced with another account manager. Each time my policy manual was "updated" for required chapters there was unnecessary chapters added or required chapters deleted requiring me to proof everything I received. My company operates under CFR 1910, I was given CFR 1926 chapters. What makes this really worth mentioning is I had to explain to them the differences and why I couldn't follow 1926 regulations. (ex. 1926 allow 6' tie off compared to 4' in 1910) I've had high pressure salesman/woman call trying to push Covid-19 policy/products on me that was previously supplied by SSC... The list goes on and on. I will end it on a high note though and say once I rung the bells on each of these instances they attempted to correct them.

Overall, the experience has been fair. However customer service reps (CSR) change and information isn't always passed along. I received an email on 10.28.2020 from my CSR asking if I wanted Safety Services (SSC) to work with my insurance provider to update coverage details. Since I had already agreed to this, I said yes and provided my insurance agent's contact information again, however on 11.19.2020 I received a notice from Avetta that the insurance still hasn't been updated even though the new certificates were issued. So I'm concerned that employee turnover at SSC, poor internal communication, and lack of follow up may lead to my account status with Avetta or ISN being affected.

Claudia will do very little to help, has not for awhile. We are a WISP we need our insurance to get on SBA Tower sites ,where we have equipment and customers, as of now we can't get on these sites because we cant get anyone to help us, Last year we could now no and nothing has changed. I have explained this to Claudia till I'm blue in the face either she doesn't understand or is unwilling to help. Either way we would like a call from a supervisor and we keep this service we need better help.

Keith Motley Safety and Training coordinator

In the two years I have worked with Safety Services my Client Service Coordinator has changed multiple times and at one time I had two people contacting me for the same information, making things extremely confusing. I think that the cost my company is charged is extremely expensive for the service that is provided. I recently had to log in to my ISNetworld account and upload information myself in order to stay compliant with a client because there was such a delay in when I provided it to my Safety Service Coordinator and when that person acted. Perhaps because my CSC was again changing. And just this week Safety Services company attempted to charge me a "setup fee" for a merged account, one that we have a two-year maintenance agreement in place for with a year of the subscription left. I have really no opinion on my current CSC - Christine, since she has only been my CSC for a short time and we have not had the opportunity to interact much. When I did contact her she was professional and courteous.

I am extremely satisfied with how Ashley manages our account. Ashley always responds quickly and professionally to any request or questions we have. We could not be happier.

The only complaint I have has nothing to do with Ashley. I do not want sales calls regarding other products from Safety Services. I have had so many pushy calls in the past that I want to be contracted by email Only.