08/19/2020 , ON
The service is OK, my only concern is what was indicated to me when this was sold to me is not what I what expected. There is additional costs for items that I understood was part of the service.
08/18/2020 , BC
The CS experience, when needed, has been good. But our accounts are very simple and do not require much maintenance. Our primary concern about using Safety Services Company continues to be value for the money. For our type of company, we believe your rates are too high.
08/18/2020 , VA
After trying other firms I came back to Safety Services because I needed an updated IIPP manual and liked those I'd purchased previously. Earlier manuals came with the sound assurance that compliance with local and national requirements would be maintained thoughout the life of the manual (2 years). Sadly the new manual has a disclaimer that disavows any assurance of quality. When I asked for an update based on new regulations for Virginia, I was told none would be forthcoming. I'm disappointed. The new manual was the one thing that brought my business back to Safety Services and I can't count on it.
We have been a long time customer of Safety Services. However, as you may well be able to tell, we are in the process of exploring other options at present. We had a great rep-ore with Safety Services till a short time ago. I have never found anyone so willing to help us in any possible way as was your previous employee. I am afraid that our situation has deteriorated into an extremely poor relationship at present. I thank you for your survey and your service.
Ponderosa Oilfield Service, inc.
05/21/2020 , TX
Our first coordinator left the company and the account was moved to someone who was less than what we needed. I reached out to Michael Burks, the Senior Team Lead. He apologized profusely and turned our account over to Danica Ryff. Since then, I have had nothing but prompt and professional interactions with Safety Services. Danica is competent and helpful, and she never fails to help us navigate through the confusion of ISNetworld. Very much appreciated.
If I have a program with you and you do your monthly checks then why is it that I have to tell you some time that I need an program added if you see it in ISN as being a request program. I would hope it would be that ISN posting it would be enough of a heads up. I still like your program but you have competition out there that giving you a run for my money. Training aids are always good thing If I have the program I should get the training aids if the program is in my account I would think.
01/31/2020 , OH
We just recently got a new Client Service Coordinator and she is doing find so far. My issues were with the previous coordinator in 2019.
01/30/2020 , LA
You charge too much for Safety Manuals. I only need two or three new chapters and will not purchase a whole new manual just to meet two or three new requirements. Wake up to the changes in the business and adjust your procedures.
01/30/2020 , TX
Response time to questions sometimes take several weeks or up to a month. This causes deadlines to be missed on ISN reporting and affects company statistics.
We are sorry to hear that there has been such a delay in receiving responses and that it has potentially affected your compliance. Our expectation is to respond to all client emails and voicemails within 24 hours of receipt. We will make sure that this is addressed but we encourage you to reach out to us and request to speak to a member of management to share any further concerns.
01/30/2020 , CA
Somewhat confusing communication. I am having to submit reports directly to ISN that I thought you were being paid to do despite me having emailed them to you.
01/30/2020 , MN
Could respond in a more timely manner.
01/30/2020 , MT
Concerning our OSHA statistics quarterly logs, we have to resend the information and numbers more than once. And concerning insurance information, if there are deficiencies pertaining to our certificate, the deficiencies have nothing to do with our coverage or limits.
11/18/2019 , ND
Esmeralda does a pretty good job of keeping us informed of what is needed. We like being partnered with Safety Services Company.
It's an ok company. They have good people taking care of accounts.
11/18/2019 , ND
SSC HSE Manual is thorough & SSC does update it as needed. I do wish the manual came as an editable document so we could make it more customized. Client Care Coordinator is professional & usually responds to questions within a day or 2.
Safety Services has had a high turnover rate, the first coordinator we were dealing with was quick to help and maintained everything well, the second one seemed to have no idea what was going on, and the third one I have to keep checking with to see if they're maintaining our ISN, which has more red flags now than ever because it isn't being continually maintained. The service has slowly gotten worse.
08/05/2019 , NY
It is vital that our rating be passing and stay passing. I received notice that our score dropped to non passing on July 15th with in Veriforce. Claudua was quick to fix but it happened and should not have.
05/15/2019 , IL
When we were considering signing on with your company someone would reach out to us several times a week. Once we signed the initial contact was great then fell off. This is a learning experience for our company and response from our client services rep is slow. I understand that we are not the only customer but if I could get an acknowledgment of my emails within 24 hours (if not an answer) that would be great as I do not know if it was received or lost in cyberspace.
05/09/2019 , FL
When a customer ask for a phone call and 2 days later all you get is an email asking you what do you need, to me that's not GOOD practice...If that's the way this will continue I will terminate services and look elsewhere.
05/02/2019 , IL
staff is awesome, normally. The database is our issue and some of your clients issue as well.
inflexible, not easily customized by customers, too much just PAIL FAIL. Not easy to mark - not applicable.
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