promaster.com Reviews

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674 Verified Customer Reviews

674 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
573
(85%)
4 Shopper Approved - Review Star
77
(11.4%)
3 Shopper Approved - Review Star
14
(2.1%)
2 Shopper Approved - Review Star
5
(0.7%)
1 Shopper Approved - Review Star
5
(0.7%)

Product Satisfaction
4.8
5 Shopper Approved - Review Star
170
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
Price Satisfaction
4.8
5 Shopper Approved - Review Star
164
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
2
Customer Service
4.7
5 Shopper Approved - Review Star
27
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
500+

5-star reviews

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J
Shopper Approved - Verified Customer James L.
1 day ago

I am ordering this today, I had ordered 2 a week ago, but UPS never delivered them to my address, I have filed a Lost Package Report with them. I need this battery for job so its important that i get it soon. Thank you, Your service has been wonderful.

Merchant Response

promaster.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

J
Shopper Approved - Verified Customer Jill C.
5 days ago

Thank you


J
Shopper Approved - Verified Customer james L.
2 weeks ago

it took me a while to find it, but then everything was ok... thank you.


J
Shopper Approved - Verified Customer Jim D.
2 weeks ago

Easy to use


H
Shopper Approved - Verified Customer Helen W.
2 weeks ago

Fine


D
Shopper Approved - Verified Customer Dewayne W.
2 weeks ago

easy to order


R
Shopper Approved - Verified Customer Roy D.
2 weeks ago

Paypal was difficult.


T
Shopper Approved - Verified Customer Terry D.
3 weeks ago

Easy , Fast shipping, very good description

Product Satisfaction
5/5
Price
5/5

T
Shopper Approved - Verified Customer Todd S.
4 weeks ago

Cant wait to receive my travel bag.


A
Shopper Approved - Verified Customer Anonymous Customer
4 weeks ago

Shipping was HIGH!

Company Response

Thank you for your feedback regarding your recent purchase with us.  We strive for stellar, 5-star service and I can see that in this case we didn’t hit the mark.  We do offer free shipping on orders of $79 or greater but will take the time to review our shipping policy for items that fall below that threshold. Thank you for sharing your experience and helping ProMaster be a stronger resource for the creative community.


M
Shopper Approved - Verified Customer Manny B.
4 weeks ago , PA

Love Promaster products and the customer service!!

Speedy delivery. I am impressed!

Product Satisfaction
5/5
Price
5/5
Micro SDXC 256GB Rugged
Micro SDXC 256GB Rugged
Read more reviews about this product

4 weeks ago

Excellent cards - have never had a n issue with promaster cards...

Premium Soft Cleaning Cloth with Easy-Open Storage Pouch
Premium Soft Cleaning Cloth with Easy-Open Storage Pouch
Read more reviews about this product

4 weeks ago

I have several of these for various photo and home uses. Excellent product and large!


A
Shopper Approved - Verified Customer Anonymous Customer
05/04/2023

Great products at reasonable prices.


M
Shopper Approved - Verified Customer Michael B.
04/29/2023

All smooth… great products!


J
Shopper Approved - Verified Customer Joe H.
04/26/2023

Glad to find the parts for my tripod!

Product Satisfaction
5/5
Price
5/5
QR Shoe F/7100, 7450 Tripod
QR Shoe F/7100, 7450 Tripod
Read more reviews about this product

04/26/2023

Fits perfectly on both the optical components and my tripod.


E
Shopper Approved - Verified Customer Erica
04/19/2023

I cant wait to take my set up to the next level!


S
Shopper Approved - Verified Customer Stewart S.
04/16/2023

Disappointed that I was forced into a PayPal account in order to complete the deal. Already regret doing it. Then there are further complications in leaving a rating. This can be so simple!

Company Response

Hi Stewart,

We’re sorry for any frustration at checkout. ProMaster uses PayPal as a secure, trusted payment processor to ensure your order is safeguarded by the highest industry standards. A PayPal account is not required to check out—if you prefer not to sign in to PayPal, just click "Pay with Debit or Credit Card" at the bottom of the first PayPal screen that appears when clicking "Complete My Order" at checkout. 

A real, friendly human is available weekdays from 9-5 at [email protected] or 203-292-4428 should you need further assistance. We hope you enjoy your purchase!


J
Shopper Approved - Verified Customer Jim G.
04/14/2023 , IL

It's been great! Can't wait to use the stuff. So easy to order what I wanted

Product Satisfaction
5/5
Price
5/5

E
Shopper Approved - Verified Customer Erica S.
04/14/2023

Some items I wanted that were available at my location were not available online- I was really hoping for a yellow tripod that we have in stock at my store and is visible on your website but not available for me to use my proinsider points :( otherwise hooray!

Company Response

Hi Erica,

Thank you for your review! I’m sorry we didn’t have everything that you were looking for available for purchase.

There are really only two situations in which an item is unavailable on ProMaster.com:

1. It’s temporarily out of stock
2.    It’s permanently discontinued.

Sadly, the yellow XC-M tripods are no longer available. If your local camera store has one in stock, it’s a collectible! 

If you have any other questions, please feel free to email us anytime at [email protected]

Thanks again!
ProMaster


A
Shopper Approved - Verified Customer Anonymous Customer
04/13/2023

I love ProMaster


A
Shopper Approved - Verified Customer Anonymous Customer
04/10/2023

Brianna helped me to get my order completed!! Thank You Brianna!!!


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