Pro Restaurant Equipment Reviews

Ian - 04/05/2017

I purchased this about a year ago and it's held up under daily use. I just bought another for another location. While not as versatile as a Robot Coupe which I have also used, the price is nearly half and does exactly what I need to slice carrots, cucumbers and occasionally shred cheese.

Anton - 03/07/2017

Quick delivery, way nicer than my old Weston. I'm taking one star off cause of the price, but I guess you get what you pay for. This one was 2 times the price of my old one. I needed to buy the whole machine with motor and not just the cuber attachment. I can tell this one will last much longer, no plastic parts. Just wish it were not so expensive.

Amber - 02/27/2017

Bought meat grinder, and vegetable attachment about 2 months ago. All working good. may buy tenderizer next. Machine is very heavy.

Tammy - 12/19/2016

This machine works well, however, it is horrible to clean. I've owned other grinders that with just very hot water, the pieces came right clean. Not so with this unit. The main unit wipes right off, but the attachments are another story. The inside of the grinding attachment and the tenderizer are rough cast and not even close to smooth. Food sticks like glue and it's difficult to get to it to scrub it off. I had to buy brushes to reach between blades of the tenderizer and to reach inside the grinder. I did find a liberal spray with cooking spray prior to use does help, though. The feed opening in the grinding attachment is very small in comparison to my other grinder. The tenderizer works great, if it just wasn't so hard to clean. PRO RESTAURANT EQUIPMENT RESPONSE: Hello Tammy, thank you for your review. Some of our other customers have asked us for some cleaning tips and maybe this might help you too: The grinder head is made of stainless steel. Have you tried to put it in a dishwasher? As long as after washing you remove and dry immediately, this should work a bit better than just trying to rinse by hand. From what we have been told by American Eagle, the feed chute is specifically sized to prevent hands from entering since their meat grinder is meant to be used in a commercial food service operation and the safety standards are very high. A lot of other grinders have larger chutes and a plastic safety guard on the tray, but those tend to get lost often or not used in a restaurant setting which risks a safety incident. In our own testing, the chute size should not pose an issue as long as you cut your meat into strips that are small enough to fit into the chute. The machine is pretty fast and should handle grinding as fast as you can feed the meat if you first cut it down to size. Regarding the tenderizer, the manufacturer does recommend the cleaning method of using wire brushes to get in between the blades and hand washing. This was also confirmed in our own testing. We haven't found a meat tenderizer yet that doesn't require this type of cleaning method, maybe one of these days a manufacturer can come up with something better, but it might be a challenge simply because of the way a motorized meat tenderizer has to work. In the meantime, our only recommendation is to simply try to do all of your processing in large batches, this way you can at least clean the tenderizer only once instead of multiple times throughout the day. We hope this information is helpful. Please don't hesitate to contact us if you have any additional feedback or questions!

Elise - 12/18/2016

Cuts my prep time to half of what it used to be. Can't ask for anything better, price was right too!

Cecil S - 11/26/2016

This machine is truly commercial quality. It has been made exceptionally well. I use my American Eagle #12 grinder on a monthly bases to grind everything from venison to pork. It pays for itself very quickly with the money saved just from grinding and mixing our own breakfast sausage. Thank you Pro Restaurant Equipment and a special thanks to Jason (the salesman that helped me over the phone). Jason did a very good job helping me and leading me in the right direction. It is sooo nice to speak to a person that is excited about the product that they sell and as knowledgeable as Jason. I recommend this grinder and Pro Restaurant Equipment to everyone! Thank you.

Cecil S - 11/26/2016

This 4mm grinder plate is exactly what I needed. It fit on my American Eagle #12 grinder perfectly and is just the right size for finer grind. Pro Restaurant Equipment has NEVER let me down and a special thanks to salesman Jason. Jason was nothing less than professional and knew his product well. Thank you !!

Mike - 11/21/2016

I have an older model of this grinder that I have used for about 15 years. Same 1 HP motor, housing, and components. I wish I had the carry handle that they have added. Works like the day I bought it. This machine is incredible! Easily grinds through the toughest tendons, etc on wild game in a single pass. I recommend this to all my friends, and when they balk at the price I give them a hands on demonstration. What a workhorse!! Grinds big pieces as fast as I can feed it, often I don't even need to use the pusher.The grinder is very heavy and bulky, but remember that is because of the quality of the all stainless steel build. Some of the parts could have been a little better finished, for example the threads on the auger are a little rough and snag a washcloth when cleaning. Minus 1 star for that. May be improved finish by now. Blades stay sharp, unless you hit a piece of shot! I used it to stuff sausage casings as well, and that works well enough. However I prefer a press stuffer for that job. If you need/want a grinder, find the money. Last one you will ever buy. To be honest, I get a little excited to have meat to grind because this thing makes it fun. The guy who gets it for the next 40 years will love it too! I just ran across the add for this, and had to add my opinion. Amazing Grinder!

Rick - 10/09/2016

I had some initial reservations about purchasing this slicer because I'd always relied on deli-type slicers. I'm glad that I took the risk. Twice a week I need to slice up to 50lbs of meat and I was only able to slice about 8-9 pounds at a time and this took up to 90 minutes to do. This machine has cut my slicing time to 1/10th of what it used to be. The feeding chute is a little smaller than I'd like so I have to cut my larger pieces into sizes that will fit in the chute but that's really a moot issue. Meat will also sometimes get stuck between the blade closest to the motor and the adjacent wall but that can be remedied by dropping the meat closer to the opposite side. I initially had a lot of meat bits from shredding and getting hung up in the combs that sit between the blades but if you utilize the following steps it will greatly reduce your waste production: - Place your meat in the freezer for 1-2 hours to firm it up. - Every 3-4 passes, shoot a quick spray of Pam onto the blades. - Make sure that you drop the meat as close to center where the blades intersect as possible. After the meat drops through the blades the slices will usually be stuck together. The issue here for me is that I marinate my meat after slicing and with the meat stuck together, the slices can't get fully marinated so I've got to pull them apart on e by one. Again, a moot point and not at all a hindrance because of the time that I save with the speed of this slicer. Clean-up is a breeze. Just remove the combs and the blades from the housing and spray them down with hot water. A small brass bristled brush will take care of any stubborn pieces that are stuck to the blades. Overall, a wise investment if you do a lot of meat slicing all at once.

Sara - 10/03/2016

Lived up to expectations, macine is compact. I use to slice onions and cheese for pizza. Gets my prep work done in about 1/4 the time I took before. I've been using it for about 6 months now, I do about 75 lbs of mozarella every day.

ROBIN - 09/24/2016

Motor is heavy! Grinder parts very heavy dtuy. Use for several months, no problems.

Jennifer - 09/24/2016

Like it! May buy another for other store

Devin - 09/01/2016

love the machine, only issue is it isn't great for softer food, so I still do some cutting by hand.

Michael - 09/01/2016

Good machine no problems easy to operate and cleans very easy Only on thing was wrong that in the picture shows that has 4 wheels But the one I received had two back wheels and two front legs

Michael - 09/01/2016

it will take me 30 minutes to finish three hours of work before Thanks