NCD Dental & Vision Reviews

About this Company

Our goal at NCD is simple: to make dental and vision care affordable and accessible to everyone. Our dental plans are designed to fit your budget and give you peace of mind. They are underwritten by MetLife through the National Fitness and Wellness Association (NWFA). 

We are committed to providing affordable coverage and a world-class member experience to better serve you. If you're looking for a high quality dental product with white-glove member service, then you've definitely come to the right place.

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1,739 Verified Customer Reviews

1,739 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
1649
(94.8%)
4 Shopper Approved - Review Star
54
(3.1%)
3 Shopper Approved - Review Star
12
(0.7%)
2 Shopper Approved - Review Star
7
(0.4%)
1 Shopper Approved - Review Star
17
(1%)

Customer Service
4.9
5 Shopper Approved - Review Star
1019
4 Shopper Approved - Review Star
22
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
4
1 Shopper Approved - Review Star
11
SHOW DETAILS

5-star reviews
1,500+

5-star reviews

About this Company

Our goal at NCD is simple: to make dental and vision care affordable and accessible to everyone. Our dental plans are designed to fit your budget and give you peace of mind. They are underwritten by MetLife through the National Fitness and Wellness Association (NWFA). 

We are committed to providing affordable coverage and a world-class member experience to better serve you. If you're looking for a high quality dental product with white-glove member service, then you've definitely come to the right place.

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D
Donna D.
1 week ago , IN

Very pleasant knowledgable and went the extra mile.

Customer Service
5/5

B
Bob B.
1 week ago , OR

Very nice and informative and fast she's a sweet lady

Customer Service
5/5

N
neworleanslady
1 week ago , VA

Collette was perfect. She was professional, friendly, knowledgable, and very helpful. NCD is blessed to have such a valuable employee! Thank you!

Customer Service
5/5

S
Sinead
1 week ago , MI

Hope was very professional and polite. She thoroughly answered my questions

Customer Service
5/5

A
Anonymous Customer
1 week ago

Adrian was fantastic!

Customer Service
5/5

N
N/a
1 week ago , VA

I would not recommend this service to anyone. In fact I'm thinking of leaving. I started submitting a claim 10/23. It's 3/20/24 & with no resolve. My claim packages were not received after sending 3 times.
When I finally got the package in someone's hands , I won't name names, but he picked it to death. It took 2+ hours to provide him with information that was already on the claim form. Just not where he wanted it. Once he required me to add additional information, he claimed that it looked too sloppy and wanted me to redo it. i've never had such a hard frustrating time trying to get my application completed for review. And it still hasn't been reviewed so I don't know what the outcome will be. I could go into more detail of how ridiculous the situation was, but there's not enough time or room for me to do that. I will add one thing I asked why in the world couldn't he have a small amount of customer service, along with some common sense to task accomplishment.

Customer Service
1/5

Company Response

I sincerely apologize for the negative experience you had with the claims payer. I would genuinely appreciate the opportunity to resolve this claim issue for you. Please call 800-979-8266 and ask for the Research and Escalations Specialist. You can also email me at [email protected] I look forward to serving you and correcting this matter.


C
Curtis C.
1 week ago , NC

Natalie was great to deal with and answered all my questions and resolved all my problems thank you for your service

Customer Service
5/5

A
Anonymous Customer
1 week ago

Very kind and efficient

Customer Service
5/5

S
Sherry C.
1 week ago , SC

Audrey was so helpful today. She sent the documents that I needed for my account so I could use them today. I would recommend her for customer service to all who ask. She was very kind.

Sherry Craft

Customer Service
5/5

A
Anonymous Customer
1 week ago , IL

Nicole helped a lot


K
Kathy N.
1 week ago , MD

Natalie was very helpful, kind and knowledgeable!


V
Victor S.
1 week ago , OH

Natalie was very helpful and kind. She resolved my inquiry in a matter of seconds.
Thanks Natalie

Customer Service
5/5

M
Mark
1 week ago , IL

You guys are great

Customer Service
5/5

S
Steven P.
1 week ago , OR

Jacky was helpful and quick, thank you very much Jacky

Customer Service
5/5

D
Debbie W.
1 week ago

When I called I spoke to Collette. had a very pleasant and professional experience working with her today. She certainly an asset to your company.


B
B B.
1 week ago , TX

Jacky did a great job helping me this morning. She is so friendly and answered all my questions, and helped me tremendously

Customer Service
5/5

P
Pamela H.
1 week ago , FL

Collette was very helpful

Customer Service
5/5

D
Dan
1 week ago , WI

Nicole was very nice and clear in the quick phone call and questions were answered. Thank you

Customer Service
5/5

B
Brenda
1 week ago , FL

Natalie was GREAT.

Customer Service
5/5

W
William
1 week ago , GA

I appreciate Natalie's understanding as I explained our frustration with the claims handling part of our dental insurance. She was very polite and professional.

Customer Service
5/5

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