Mikediamondservices.com Reviews

excellent

Had your guys out for the $99.00 service, which is now $119.00. The blockage was clear for about a week, but when I called about this, I was told, 'tough luck, you didn't purchase a warranty'.
This is the last time I'll use this company.

Great t service

Plumber shows up in 45 minutes not 5-10 minutes like I was told and had to rush home, I was told no warranty due to cast iron pipes but I don't have any cast iron pipes, how do I know? I dug the lines to attach the plumbing from the addition made in September 2020 so I know what I have for pipes and how they run

Nice guys. Showed up early, communicated very well. All business, they took charge of the job and did great. I appreciated their professionalism.

The same day availability of a technician to resolve our kitchen sink problem was fantastic. However, to remove the trap pipe to clear the clog was quite expensive, as well as, the repair warranty.

Did a good job.

Mike Diamond plumber arrived promptly and was respectful and polite. He explained reasons for stuck drain and was able to unclog it quickly.

Was very happy with the service!

What appeared to be a relatively simple job required two visits due to a replacement part that had to be ordered. Work was done satisfactorily but a charge of $280 not included service call fees seemed excessive.

CONTACT EASY, SERVICE PROMPT, COURTEOUS AND CLEAN.

Our entire family really felt "worked over" by your repairmen. They checked what was going on with a unit that your company originally installed for us (NEW UNIT) around 2004. In addition, your office serviced my unit fully in the past two years charging us about $1,000 for those needed repairs. When these guys showed up, they evaluated the problem and then criticized whoever had done those previous repairs. They were startled when we told them that YOUR franchise (same exact location) had done the needed repairs. Complaining that the previous repairman had INCORRECTLY used insufficient parts seemed like a lame excuse. To add insult to injury, they chastised us for not doing timely repairs. They offered to REPAIR and (not replace) the current unit with two choices in the neighborhood of around $16,000 just for repairs! Entire new HVAC units don't even cost that much. Sorry, this is no longer a relationship that we can continue. You have failed us completely.

they did a great job, thank you

Had Mike Diamond out to unclog our sinks before with great results. Called them again recently to unclog our bathroom sink and they were able to do it, however the plumber left the bathroom a complete disaster. The tub was filled with dirty footprints, and the toilet, sink, faucet, floor and walls were sprayed with remnants of whatever was clogged in the drain from the snake machine they used. He left before I could ask him to clean it. I called Mike Diamond customer service immediately afterwards and they promised that a manager would reach out asap as that is 'not their common practice'. I agreed as my last experiences were great. Unfortunately the manager never called and we were left to clean our entire bathroom again. We had just had it cleaned by a crew because we were prepping for a move and wanted it to look nice for the new owners. Too bad.

Called Mike Diamond for a stopped up toilet. They did NOT inform men they would scratch the white porcelain toilet. The scratch is irreversible and looks like residual stool stuck to the base of the toilet. Ugly. Will never call Mike Diamond again.