MedicalDeviceDepot.com Reviews

About this Company

Medical Device Depot, Inc. (MDD) was started with a simple idea: the idea to change the way physicians and other health care professionals purchase their medical equipment worldwide. In the past, physicians and other health care professionals have been working with under-trained and inexperienced employees who were trying their best to assist educated, knowledgeable and busy health care professionals. The result was a slow, cumbersome and frustrating process." says John Gladstein, Sales Manager, Medical Device Depot is committed to making your on- and off-line shopping experience with us worry-free.

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4,550 Verified Customer Reviews

4,550 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
3449
(75.8%)
4 Shopper Approved - Review Star
792
(17.4%)
3 Shopper Approved - Review Star
213
(4.7%)
2 Shopper Approved - Review Star
46
(1%)
1 Shopper Approved - Review Star
50
(1.1%)

Customer Service
4.1
5 Shopper Approved - Review Star
151
4 Shopper Approved - Review Star
45
3 Shopper Approved - Review Star
29
2 Shopper Approved - Review Star
12
1 Shopper Approved - Review Star
28
SHOW DETAILS

5-star reviews
3,000+

5-star reviews

10 years collecting reviews

About this Company

Medical Device Depot, Inc. (MDD) was started with a simple idea: the idea to change the way physicians and other health care professionals purchase their medical equipment worldwide. In the past, physicians and other health care professionals have been working with under-trained and inexperienced employees who were trying their best to assist educated, knowledgeable and busy health care professionals. The result was a slow, cumbersome and frustrating process." says John Gladstein, Sales Manager, Medical Device Depot is committed to making your on- and off-line shopping experience with us worry-free.

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R
Shopper Approved - Verified Customer R. M.
07/25/2017 , NY

Quick and easy

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

P
Shopper Approved - Verified Customer Pamela L.
07/25/2017

More personal real person help would be nice


C
Shopper Approved - Verified Customer CPA M.
07/24/2017

We are happy with the spirometer.

Product Satisfaction
5/5
Price
4/5
Delivery
5/5

D
Shopper Approved - Verified Customer Dr I.
07/23/2017

Ok


S
Shopper Approved - Verified Customer Sharon A.
07/21/2017 , NY

Paid for express delivery
Arrived about a week later

Product Satisfaction
5/5
Price
4/5
Customer Service
3/5
Delivery
1/5

R
Shopper Approved - Verified Customer Roger S.
07/21/2017

Some difficulty navigating the site


A
Shopper Approved - Verified Customer Anonymous Customer
07/20/2017

Great fast delivery

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

M
Shopper Approved - Verified Customer Medicine M.
07/18/2017 , CA

delay in shipping by one month due to lack of materials. If I had known that would have ordered from another supplier.

Product Satisfaction
4/5
Price
3/5
Customer Service
2/5
Delivery
1/5

Company Response

Robert,
 
We appreciate your candid feedback, and can assure you, we understand the urgency when a customer orders a suction system.  Since it typically takes 3-6 weeks for STERILE tubing, we assigned 2 customer service agents (Lauren and Natalie) to keep in contact with you about the shipping.  Though the estimated ship date was June 9th, it turns out that was too aggressive for the actual time it took the tubing to come in. 
 
There are many uncontrollable factors with regard to shipping estimates, which is why we made sure to keep in constant communication with you.  We appreciate your business, and we hope that once you received the equipment, it was to your level of satisfaction.  Though we're not sure how we could have provided better customer service, Lauren took it upon herself to contact other manufacturers for alternative tubing options to expedite your delivery.
 
It's possible your evaluation of our pricing was a mistake, but we take our pricing extremely serious here. We are constantly monitoring and updating product pricing in comparison to whatever is available on the internet.  If, when you placed the order, you somehow found a lower pricing for the suction unit, please don't hesitate to let us know and we'll refund you the difference.
 
?If you have any other questions or concerns about this order, please contact us at 877-646-3300.  Thank you again for being our customer!  We look forward to helping you in the future, whatever your needs may be.  

C
Shopper Approved - Verified Customer Chike O.
07/18/2017 , MN

Great, Please include Free Stethoscope Coupon # STETH 250



NO Stethoscope was seen in the package.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

M
Shopper Approved - Verified Customer MM
07/18/2017 , FL

Great price, especially with all of the included microcuvettes.

Product Satisfaction
5/5
Price
5/5
Delivery
4/5

A
Shopper Approved - Verified Customer Anonymous Customer
07/18/2017

Wonderful

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
07/16/2017 , MO

No issues ~ easy and fast service!

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

K
Shopper Approved - Verified Customer Kevin M.
07/15/2017

Easy, quick, no frills.


C
Shopper Approved - Verified Customer Costas I.
07/14/2017 , MA

Easy and intuitive.

Product Satisfaction
5/5
Price
4/5
Delivery
5/5

M
Shopper Approved - Verified Customer Mary D.
07/13/2017

easy online purchase


S
Shopper Approved - Verified Customer satidfied C.
07/12/2017 , IA

Thank You

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
07/12/2017

n/a

Product Satisfaction
4/5
Price
4/5
Delivery
5/5

W
Shopper Approved - Verified Customer Warren S.
07/11/2017 , NY

Experience excellent

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

D
Shopper Approved - Verified Customer DW
07/10/2017 , TX

Web page was easy to navigate through

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

D
Shopper Approved - Verified Customer Dr H.
07/08/2017 , NY

Very satisfied. Will do business again.

Product Satisfaction
4/5
Price
5/5
Customer Service
5/5
Delivery
3/5

Company Response

Thank you for your order. We strive to provide the best possible shopping experience online for our customers . Regarding the delivery time, the manufacturer was on back order for the product that was ordered. We believe in communicating with our customers throughout the ordering process. We always alert our customers immediately about the expected delivery date and email tracking information as soon as the product ships. Thank you for being a loyal customer and if you have any questions, please contact the manager, John Gladstein,  directly at 877-646-3300 x716.

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