Overall, as a new member, I have had an excellent experience with Madison. Despite the shuffling and shifting of their usual services because of the COVID-19 crisis, everyone on the Support Team at Madison has been very helpful, patient and friendly. One person that I came regularly into phone contact with is Brittany, who goes above and beyond to address customers' questions and concerns. She comes across as a lovely person with her excellent customer service skills, as she calmly and flexibly helps new members sift through the important information on their accounts. Brittany is a wonderful asset to Madison and Madison's customers.