MacKeeper.com Reviews

4.3 Overall Satisfaction Rating

Based on 55,685 Ratings

5
33K+ (59.7%)
4
13K+ (24.4%)
3
5737 (10.3%)
2
978 (1.8%)
1
2144 (3.9%)
33K+ 5 stars in a row

Product Satisfaction

3.9 Average

5
(7,856)
4
(4,230)
3
(1,935)
2
(778)
1
(1,798)

Customer Service

3.9 Average

5
(3,354)
4
(1,124)
3
(526)
2
(374)
1
(1,007)

Price Satisfaction

3.6 Average

5
(5,426)
4
(4,440)
3
(3,653)
2
(1,236)
1
(1,842)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

MacKeeper.com

B

===> Bryan H.
09/11/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

No problem

Public Comment

Hi, Bryan. Thank you for the highest rating. Catherine
L

===> Lisa
09/10/2020

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

This company is a scam. You charge my paypal without my consent.

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hi, Lisa! My name is Catherine. I am a MacKeeper Community Support representative. I am sorry that you were disappointed by the charge. We are not a scam. I checked your profile. Let me explain why this happened. MacKeeper is a subscription-based product. This information is shown on the checkout page where you sign the agreement. You subscribed to MacKeeper 2-year plain in September 2016. Since your subscription was active (wasn't canceled), the license automatically renewed in September 2018 and a few days ago. I did not find any recent contacts from you to cancel the subscription or cancel the order. Please contact me via email catherine@mackeeper.com, in case you want to cancel this order. Catherine
J

===> Judith E.
09/06/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy

Public Comment

Awesome to see you find it easy to use, Judith Eileen! Thank you for sharing! Chris 
S

===> Sarah B.
09/05/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy so far.

Public Comment

Great! Let us know how it goes then, and thank you for sharing your experience! Chris 
G

===> Ginger K.
09/05/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

so far so good...

Public Comment

Thank you, Ginger! Please, suggest us what should we improve to increase your satisfaction level. Chris 
H

===> Hermann K.
09/04/2020

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

do not understand why you require email for pay pal which h I don't have right now

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello, Herman. My name is Chris, I am MacKeeper representative.
Could you please tell me in more detail what did you mean by your question? If you use PayPal method, it is required to use your email, the one you have PayPal account with, so the system could send a request for payment. If I have misunderstood your question, please, let me know. You can send me an email - chris@mackeeper.com
Kind regards
L

===> Luis D.
08/15/2020 , Lisboa

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good and easy to use Mackeeper.
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5

Public Comment

Sweet you find it easy. Thank you for letting us know you enjoy the service! Chris 
D

===> David J.
08/06/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

$47 a month is a bit over priced. $47 a year is reasonable.
Product Satisfaction
3/5
Price
3/5
CustomerService
5/5

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Thank you for submitting the review, David! We appreciate your trust! Chris 
K

===> Kerry A.
08/04/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy to purchase

Public Comment

Thanks fr the feedback, Kerry! We appreciate it. Vicky.
A

===> alberto M.
08/03/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

ok

Public Comment

Alberto, thanks a lot for the feedback. Vicky.
A

===> Anonymous Customer
07/20/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

I am good!

Public Comment

Nice to hear it! :-) Please feel free to reach our Support team 24/7. Vicky.
H

===> Han Z.
07/13/2020

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

I have a lifetime service plan, purchased in 2016. Therefore I should NOT be charged every two years! Please reverse this charge immediately! This is a recurring problem. Please remove me from your automatic billing system with cleverbridge!

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hi, Han. My name is Catherine. I am a MacKeeper Community Support representative. I see that you feel confused. I am sorry about that. Let me clarify a few things for you. In 2016 you purchased 2 licenses. The first license (lifetime) was for the service called Remote Assistance. They deal with technical problems and can cover a few devices. The second license (subscription-based) was for the MacKeeper application, which helps to optimize your Mac, protects it from viruses, stops ads, secures your online computer usage, and so on. These two the technical service and the MacKeeper application are separate things, that complement each other. If you cancel your subscription to MacKeeper, you won't be able to use this application anymore. Unless you re-subscribe.
A

===> Astrid S.
07/11/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great!

Public Comment

Hi, Astrid. Thanks for the feedback and high rating. Catherine
R

===> ryan M.
07/10/2020 , Nsw

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5

Public Comment

Hi, Ryan! Thank you for submitting the review, and giving us such a cool score! Chris
S

===> Simone K.
07/06/2020 , Auckland

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

i still have not been able to get it going. Why do you need someone to access my computer to do this?
Im thinking its a scam.
Product Satisfaction
1/5
Price
1/5
CustomerService
1/5

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello, Simone. Could you explain what we should improve your satisfaction? Vicky.
 
J

===> Judson B.
07/05/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy experience
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5

Public Comment

Splendid to know you find it easy to use! Thank you, Judson! Chris 
I

===> IEDA D.
07/01/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy and quick to get it

Public Comment

Hi. Hope your journey with MacKeeper will be pleasant. Catherine
C

===> Curt G.
06/28/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

so far its fairly easy

Public Comment

Hi, Curt. We are glad to know you found it easy! Catherine
M

===> Mark J.
06/26/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

simple

Public Comment

Glad to know you find it simple, Mark! Is there anything you would like to suggest us to improve, so that your satisfaction level would increase? Chris 
S

===> Sean V.
06/19/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great plan options, easy checkout and nice promo

Public Comment

Hey, Sean. Thanks for sharing your opinion. You are awesome! Catherine
K

===> Kevin
06/12/2020 , MB

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

MacKeeper is great. It is very simple to use and very effective. I had my Mac optimized and running smoothly in no time at all. I can't believe what a difference it made. Thanks MacKeeper!
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5

Public Comment

Thank you so much for your loyalty, Kevin! Chris 
R

===> robert S.
06/11/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great tool to keep your MAC operating at optimum level

Public Comment

Optimum level sounds about right! Thank you, Robert, we are glad to know that you enjoy using the tool! Chris
R

===> Richard S.
06/10/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy

Public Comment

Richard, many thanks for the great evaluation of our service! Chris 
D

===> David B.
06/09/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

None
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5

Public Comment

David, thank you for the high rating! It means a lot to us! Vicky.
C

===> Corrie P.
06/05/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

No problems.
Product Satisfaction
4/5
Price
4/5
CustomerService
4/5

Public Comment

Glad to know, and we do hope it will stay this way, Corrie! Let us know about your further experience. Chris 
R

===> Richard L.
06/04/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I was very easy to re-sign up after my original subscription expired.

Public Comment

Hi, Richard. Thank you for staying with us. Hope you love MacKeeper as much as we do! Catherine
P

===> Peter S.
06/04/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

so far so good

Public Comment

Hi. Do you have any suggestions on how to improve MacKeeper? Catherine
L

===> Lathisa D.
06/01/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Live person was great

Public Comment

Thank you, Lathisa! Seeing five stars reviews make our days so much better! Chris 
C

===> Connie S.
05/28/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

this appears to be an easy, helpful process

Public Comment

Hi, Connie. That's great. We are happy you found it easy! Catherine
J

===> Jason R.
05/28/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

goodsofar

Public Comment

Hi, Jason. Hope your experience with MacKeeper will be even better! Catherine
S

===> Sharon G.
05/25/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Cancel my subscription

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Q

===> Quoc S.
05/24/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Excellent

Public Comment

Hello. Thank you for your high appraisal! Catherine
L

===> Louis C.
05/21/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far so good

Public Comment

Wow, full 5 stars! Thank you for your appreciation, Louis! Chris 
G

===> Gabriela D.
05/15/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy and affordable! thank you so much I love this service!

Public Comment

Hi. Thank you! We are touched. We also love you! Catherine
M

===> Mattie D.
05/07/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy!

Public Comment

Hi Mattie! Thanks a lot for the feedback! Vicky.
E

===> Earl L.
05/05/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Obtaining a two year license, including the entering of payment data, was easy.

Public Comment

Thank you, Earl! This is important for us to know that our customers find all steps to be easy, so really, thank you for sharing. Chris 
J

===> JOAO B.
05/01/2020 , Rio de Janeiro

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I'm completely satisfied with the product.
Product Satisfaction
5/5
Price
4/5

Public Comment

Hi. How can we improve MacKeeper to increase your satisfaction level? Catherine
J

===> jerry R.
04/28/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

good so far

Public Comment

Jerry, we are glad to know you are satisfied so far! Please, let us know how it goes, and do not hesitate to contact our team in case you will need assistance. Chris 
B

===> Brittany P.
04/27/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

love the 50% off otherwise i wouldnt have been able to afford it right now and i need this!!

Public Comment

Glad we are of assistance, Brittany! Chris 
C

===> corrina D.
04/24/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

;-)
Product Satisfaction
4/5
Price
5/5

Public Comment

Hello, Corrina. How was your experience with MacKeeper so far? Catherine
M

===> Mary
04/24/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy to set up

Public Comment

Nice to know you find it easy, Mary! Thank you for sharing with us! Chris 
G

===> guadalupe M.
04/24/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

it was good hope it works good first time using this .

Public Comment

Well, we hope you keep enjoying the service! Please, let us know about your further experience. And if there is anything you could suggest us to improve - feel free to share. Chris 
J

===> James C.
04/21/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Pretty simple and easy

Public Comment

Hi. We are glad you found MacKeeper simple and easy. Catherine
N

===> Nicholas A.
04/20/2020

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

You charged me with a fee on 11/18/2019. I have not used your service in years. I suppose that the 'fine print' allowed you to do this. No more please.

Merchant Response

MacKeeper.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
T

===> Tony K.
04/19/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Type your message here..

Public Comment

Hi, Tony. We appreciate it. Catherine
K

===> Kate
04/19/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I forgot to tick business purchase! Is it cheaper ?

Public Comment

Hi. It doesn't change the price. Catherine
S

===> stacy M.
04/19/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

shopping was easy

Public Comment

Hi. That's great. Is there anything specific you want to improve in MacKeeper? Catherine
W

===> William K.
04/16/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

so far very easy

Public Comment

This is pleasing to know you find it easy, William! Let us know how your experience goes. Chris
C

===> Charles L.
04/15/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Experience was okay. I am getting weary however with all of the sales pitches being thrown at me during during monthly servicings.
Product Satisfaction
4/5
Price
3/5

Public Comment

Charles, thank you for the review! Is there anything you could suggest us to improve? Our team would appreciate it a lot if you let us know. Chris 
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