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J F - 10/23/2022
The case is very good except for one major design flaw: The volume control buttons are very hard to use.
I can understand J’s concern about the volume buttons. This version of our Folio dates back to 2017 and is the first generation of this type of design. When developing the tray, we had to prioritize safety and protection vs. ease of use. The buttons can be operated easily with a little finesse.
The reason there can be some difficulty in working with the volume buttons is the tray material covers the buttons themselves. At the time, our engineering team suggested not putting a bunch of holes in the edge of the tray. Again, our priority was safety and protection. In the 2nd generation of the case, the material covering the buttons was removed as we improved our knowledge of how to best use the polymer material of the tray.
There is a grove that surrounds the area covering the buttons. When you go to press them, the material “gives” and the force you apply to the tray is transferred through the tray and onto the buttons themselves changing the volume. It sounds like J is pressing the tray and the softness of his finger is absorbing the pressure. It’s not being transferred through the tray material and onto the volume buttons themselves. He is experiencing this as “very hard to use”.
The solution for this is to use the very tip of your finger or the front edge of your nail to engage the button vs. the soft pad of your finger. The stiffer tip or hardness of your nail transfers the pressure through the case without a problem. Another option would be to simply trim the tray material away so the buttons are exposed. The grove around them makes this very easy to do by acting as a guide. If you’d like us to remove the material before we ship your order, let us know and we’ll take care of it for you.
Nancy H - 09/24/2022
iPad slips down, will not stand in position. Overall quality flimsy for the price.
Before I reply to Nancy's comments, I'd like to let any customer or potential customer know that if you ever have any issue with any of our products, please reach out so we can offer a solution or make the situation right.
We have been making our Folios using our polymer tray since 2017. In that time, we have seen 2 other cases with a "slipping" issue. This is caused by the ultra-suede liner being flattened during shipping and while in inventory. The fix is easy. If you use a lint roller on the liner, it will lift up the fibers. This will give the tray a "tooth" to adhere to, stopping the slipping. If you need even more "grip", you can also roughen up the back edge of the tray that sits on the liner to create an even greater coefficient of friction.
Regarding your comments about the case being "flimsy", we work extremely hard to find the right balance between protection and lightweight. The 12.9 iPad Pro is a large, heavy tablet. Many of our customers use our cases for travel, and the majority of them have told us that lighter is better. The front and rear covers, along with the spline, are all padded and feature an internal structure. The tray that holds your iPad in the case is impact-absorbing. The durable hides are full (vintage) or top grain (black) and are not thin for their intended use. We do in all this a package that is less than 14oz.
In the 12 years we have been making Folios, we have never had a single customer’s tablet that was reported damaged while in one of our cases. Again, our goal is to strike a balance between lightweight and protection. Considering our track record and the abundance of overwhelmingly positive reviews for all the generations of iPad Folios that use this design that we still offer on our site, we feel we’ve got that balance just right.
William W - 09/20/2022
High quality case for my iPad.
Kurtis E - 09/11/2022
Very well made with great attention to detail. Quality materials and solid feel. Magnetic clasp works well. I would definitely recommend.
Russell M - 09/06/2022
It took a little while for it to get here slow delivery
Jacques F - 08/31/2022
The quality of this bag is second to none. I am very happy with this purchase, and with the friendly service at MacCase. Thank you.
08/31/2022 - ON
I am a very proud and satisfied new member of the Canadian Club of MacCase customers. I intend to remain a faithful customer as well. Merci beaucoup.
Glenn H - 08/22/2022
I prefer the old style leather bags that you used to sell, but these are still beautiful.
Glenn - We're a bit confused. :-) This model has been part of our Premium Leather Collection since it was introduced in 2008. We have updated and improved it with input from long term customers such as yourself. Visually, it's nearly identical to the 2008 launch model. The changes and improvements are discussed in an article that can be accessed by clicking on the "Additional Information" tab above. We're glad you still like it. Thanks!
08/22/2022 - New Jersey
Always like the companies products.
Shinobubu - 08/21/2022
Heck I don't even have a mac book pro anymore and I still use this for my current laptop. The only thing that did not survive is the zipper pull but I replaced that using whatever I found at the fabric store. The strap carbiner broke on my original bag and they sent me a new one for free!
Kenneth M - 08/12/2022
I purchased a Premium Leather iPad Pro Black Briefcase from MacCase. I am very happy with the product. The case looks great and is well-made but although they say it can hold cables and charger cables it is a bit of a squeeze. This small problem is the only fault I can find with the case. The service / attention I received from the company was first-rate. I was a little concerned about the times between scannings of the tracking number such that I thought my goods were missing. An email to Customer Service regarding my problem was handled quickly with them contacting the transport company and their replies given in follow-up emails within 24 hours. I cannot fault Customer Service at MacCase. I live in Australia and the case was well-packed so it handled the long trip well. I have no problem in recommending the briefcase.
08/12/2022 - WA
So far everything went OK
Sonya R - 07/16/2022
This is the 4th time I have purchased this bag over the course of maybe 12 years . Three times for my husband and one time for myself. It’s different and we like it.
Dorothy H - 07/12/2022
Love the case but the inner frame that holds the iPad in place does not fit perfectly as I had hoped.
Any issue with the fit of the tray can be easily remedied by applying a bit of heat from a hair dryer (after removing your iPad). Any questions about the process, please give us a call at 760 729 0620 and we'll walk you through it. Thanks.
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