LuxeDecor Reviews

Website very easy to use!

easy to navigate website.
had a damaged and they resolved the issue and were prompt at replacing.

Luxe Decor agents were friendly and helpful however my order was lost and falsely reported to be delivered by Pilot Freight 5 times leading to 5 lost days waiting for the shipment. Only one piece was delivered and 2 weeks went by where the second piece was unable to be located. Then when Pilot driver finally found the second, they called to say they were delivering it and I told them I was home, however no one rang the doorbell for my signature. They just left it in my open garage. The bedframe fabric was damaged on one side but I am exhausted with dealing with this so I will have to settle for a damaged $900 bedframe.

I am giving a 2-star rating because although experience with Luxe Decor site and employees were great, the shopping experience is from order to delivery, and the delivery component could not have been any worse. Pilot Freight is the worst delivery company I have ever had the displeasure of experiencing. Their corporate and local office phone rings on a loop for 10 minutes, and then hangs up automatically. It look me 3 days of calling every hour to finally get in touch with someone. So although this company has good deals and ships nationwide, I do not recommend based on my delivery experience.

Way too long to receive order with no updates of any worth

Good

nice assortment of styles

Great find on dining room furniture. Excellent customer service when making changes to order.

Item was received in pristine condition on the date promised. I'm very happy with my purchase

The chandelier came in damaged and is beautiful.

Order process was easy and deliver was on time.

I ordered the area rug and love the colors. It came when it said it would. Very satisfied.

No comment.

Had a terrible delivery experience but not directly your fault. I arranged for a small delivery truck due to our location. They sent an 18 wheeler who got stuck for hours and destroyed my yard and driveway. The company did provide restitution for the damages. It was just a headache. I would shop with you again, however, because I understand things happen out of your control.

LuxeDecor quickly sent me replacement crystals for large chandelier to replace several that had broken during shipment.

My first order was lost or stolen during shipping and communication about this issue with company and its shipper was fractured. Fortunately, the item was still in stock and I was able to reorder it, and I like the piece. All in all, the delay from original order to delivery of the replacement was > 4 months and I lost at least 2 hours of phone and email communication dealing with it.