Communication with customers needs to be far more proactive. After waiting for a month after the promised delivery date, I finally managed to get an email response (after three emails and at least half a dozen phone calls). The associate was helpful and apologetic, which was great, and promised they would contact the manufacturer and get back to me with an updated delivery date. A month later, still no contact from Lightfoot. I get that we are in Covid times and everyone is understaffed, stressed and delays are to be expected, however, if you say you are going to do something, do it! I had to email the associate again to find out that the bike had shipped the day before. It's not hard to send a quick reply to an email, even if it is just to let your client know that you received it and are looking into the issue. Then look into the issue and get back to them! Then the bike comes and the rear fender rivets are loose, so it rattles whenever you ride...lovely.