The shopping experience was fine, though delivery was later than the date I was originally given. However, when the tricycle arrived, the front tire would not hold air pressure. I notified Lightfoot about the problem (order ##LFC-1949), explained that the bike cannot even be ridden because of it, and got no answer for 2 days. After sending a request for update, I got a message saying they had reported the problems to Worksman, the manufacturer, and would do everything possible to help me resolve the situation. Then, after another couple of days, I got back a message saying that the manufacturer warranty doesn't apply to the tires and that I should take it to a local bicycle shop for repair or replacement. I paid over $2300 for that tricycle (nearly $2400), and I think it's absurd to expect someone who has paid that much for a product that is unusable when delivered to spend yet more money to repair or replace the malfunctioning part. This is atrocious customer service, and my rating of 2 reflects the fact that I doubt very seriously that I would ever purchase anything further from the company due to their slow and extremely poor customer service. I hardly feel they did anything to see that my problem is resolved as they said they would, aside from notify the manufacturer. Then they effectively threw up their hands and said, 'Oh, well. You'll have to pay to get the product functioning.' I think their customer service is very, very poor.