First off, I must say, you can't get any better customer service from anyone besides Josiah! He's absolutely amazing! I had several email communications with him while placing this order. I wanted to order this gift for a young friend who recently graduated from an esteemed language program in the United States Air Force. I saw this product and thought it would be a nice keepsake for her. As I was deciding what to have engraved onto it, I thought about also adding the emblem for the school she went to. I had no idea if they would be able to do it or if it would be too much, but ask and you shall receive! Josiah had me send him a picture of the emblem and said he could do it! And he did!! When I received the gift, the engraving was just beautiful and you could definitely tell what the emblem was! I wish I had taken pictures to add to this review, but I was just so excited to get it sent off to the recipient. Thank you for making a great gift so special!