HoofJack.com Reviews

4.8 Overall Satisfaction Rating

Based on 324 Ratings

5
270 (83.3%)
4
39 (12%)
3
14 (4.3%)
2
1 (0.3%)
1
0 (0%)
250+ 5 stars in a row

Customer Service

4.8 Average

5
(5)
4
(1)
3
(0)
2
(0)
1
(0)

Delivery Time

4.8 Average

5
(74)
4
(6)
3
(5)
2
(0)
1
(0)

Product Satisfaction

4.8 Average

5
(69)
4
(12)
3
(4)
2
(0)
1
(0)

Price Satisfaction

4.2 Average

5
(42)
4
(24)
3
(16)
2
(2)
1
(1)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

HoofJack.com

M

Mona S.
3 weeks ago , ON Featured Review Bade

5.0
Overall Satisfaction Rating

"I found the shipping rate was a little excessive for the small items I had mailed. A simple flat rate envelope would be sufficient, or even cheaper, 1st class postage. I was disappointed with the quality of the new cradle straps in comparison to the great quality of the original one that came with my HoofJack when I bought it originally."
Product Satisfaction
3/5
Price
4/5
Delivery
5/5

Public Comment

Hi Mona,

I'm sorry you found the quality lacking in the replacement strap you recently received. We are no longer able to purchase the original material as that company no longer exists and we were unable to find an exact replacement. We have been using this new material for over a year now and have had no comments that the material does not perform as well as the previous material despite the newer material being thinner than the original material.  Both materials are identical in break strength/in of 9800 lbs. If you are having performance issues with this item please let us know.

In terms of postage this item is not machinable according to the post office which is why it ships at a higher rate.

Our company has always focused on producing a quality product for a reasonable price but there are some things, such as material availability and freight/shipping costs, that we just have no control over. 

Please contact us at 1-208-278-5283 x100 or hoofjack@hoofjack.com  if you'd like to discuss these matters further.

Sincerely,

Dawn Keeler
Equine Innovations Inc
Mona S. has reviewed 1 product. Click to view Click to hide

Hoofjack® Cradle Strap - Replacement Cradle Strap - Medium

View this product

Very disappointed in the "new" cradle straps. They are much thinner than the original one that came with my HoofJack. I expected the replacements to be the same quality, but sadly, it's lacking.

F

Faye U.
09/28/2018 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

"was disappointed the site did not want to work when I had a coupon, only worked when I didn't use it"
Recommend this Company
3/5
Would Buy Again
5/5

Public Comment

Hi Faye,

I'm sorry the site did not respond as anticipated. Please let me know what type of coupon you were trying to use and I'll contact our developer to find out why your coupon was not accepted.

I apologize for the inconvenience.

Dawn Keeler
Equine Innovations Inc
1-208-278-5283
dawn@hoofjack.com
H

Heidi L.
07/17/2018 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

"Expedited shipping charges were Ridiculous. Most over $200??!!!"
Recommend this Company
4/5
Would Buy Again
4/5

Public Comment

I understand your comment on the outrageous expedited shipping charges but these charges are accessed by the shipping companies (UPS, USPS) and not us. The high cost of expedited shipping is due to the fact that we are shipping a high volume to weight ratio item. The least cost way to ship our products is standard ground and even then the cost is more than we would like but have no control over.

Dawn Keeler
Equine Innovations Inc
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