Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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23,836 Verified Customer Reviews

23,836 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
19K+
(81%)
4 Shopper Approved - Review Star
2882
(12.1%)
3 Shopper Approved - Review Star
995
(4.2%)
2 Shopper Approved - Review Star
266
(1.1%)
1 Shopper Approved - Review Star
381
(1.6%)

Customer Service
4.1
5 Shopper Approved - Review Star
1677
4 Shopper Approved - Review Star
355
3 Shopper Approved - Review Star
265
2 Shopper Approved - Review Star
128
1 Shopper Approved - Review Star
264
SHOW DETAILS

5-star reviews
19K+

5-star reviews

5 years collecting reviews

About this Company

Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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M
Shopper Approved - Verified Customer mija B.
07/05/2021

Your site does not download the products very fast. The listed item has no photo

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

N
Shopper Approved - Verified Customer Nia L.
07/04/2021

Wrong item received. Customer service was very kind and refunded money, but replacement would not arrive in time, so I was left scrambling.

Customer Service
4/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

S
Shopper Approved - Verified Customer SEAN
07/03/2021 , IL

N/A

Customer Service
2/5
Commix Down Filled Overstuffed 4 Piece Sectional Sofa Set Beige
Commix Down Filled Overstuffed 4 Piece Sectional Sofa Set Beige
Read more reviews about this product

07/03/2021

Do not purchase! Very uncomfortable couch

Very uncomfortable couch. Not fluffy and comfortable at all. Exterior material is borderline painful to sit on. This is NOT even close to a restoration hardware dupe, nor is it worth spending $2500 on. Highly dissatisfied.


G
Shopper Approved - Verified Customer Gwenne C.
07/02/2021 , CA

The chairs are not as nice as the ones I ordered a couple years ago from Overstock. FedEx left the chairs outside the gate to
My condo on the sidewalk. Anyone could have stolen them. Luckily, my neighbor brought them inside the gated entrance.

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

J
Shopper Approved - Verified Customer Justin M.
07/01/2021 , IN

Everything came in in great condition my complaint is that it's $300 for these two shelves and it's particle board it's not even solid wood when you can get a solid wood bookshelf that's even bigger than this for my Ikea it's put together like a Walmart shelf it's really cheap... And the other thing is is once you open the box you can't return it I did not know what it was made of until I opened the box


K
Shopper Approved - Verified Customer K. C.
06/21/2021 , IN

I contacted customer service to check on the shipping status of my order. I had received notification that my order was shipped and for 10 days there was no movement on my order. Once I contacted customer service on a Friday to check on my order, the following Monday there was movement on my order.

Customer Service
3/5
Gear Dining Side Chair Gray
Gear Dining Side Chair Gray
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06/21/2021

Although I like the style of the 6 chairs I purchased, they are NOT gray as pictured online. They aren't even close to gray. They are more of a natural or honey color. No indication of gray with a white wash as described on line. The boxes that the chairs came in also said gray on the side of the box. Now I will have to paint or stain 6 chairs in order for them to coordinate with the table where they will be used. I am very disappointed and will not be ordering anything in the future from Homethreads.


S
Shopper Approved - Verified Customer Sharon F.
06/19/2021

I ordered this through PayPal and before I could confirm the order it went on my credit card. I have no shipping date and do not know when to expect it

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

C
Shopper Approved - Verified Customer Christine R.
06/17/2021

I’m trying to design my bedroom and I have the comforter to match these pillows and valance but I’m really upset that they won’t ship out until the end of august. How depressing. Would like these pillows ASAP! Thank you! Christine

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

J
Shopper Approved - Verified Customer June T.
06/17/2021

Tried 3 times before my order went thru. Very slow service.

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

D
Shopper Approved - Verified Customer Debbie C.
06/07/2021 , MA

I ordered cabinet on 4/30. It took 4 weeks before i got it. I never received a shipment confirmation. When i placed order the status read that it would be shipped on 5/7 but after 5/7 went back to 'In Process' status. I contacted customer service and emailed with Tony. He was helpful but i kept checking emails for shipment confirmation, but saw nothing and it was delivered on 5/27.

Customer Service
3/5

D
Shopper Approved - Verified Customer Diana L.
06/03/2021 , UT

Furniture took longer than expected but that was fine. Customer support at AM Trucking was great at informing me the current status of the shipment. Would love for their website to update more frequently since it only tells you when it arrived to AM Trucking and when it arrived in your city. Nothing in between. Overall, I'm truly upset of the stained furniture.

Customer Service
5/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Commix Down Filled Overstuffed 5 Piece Sectional Sofa Set White
Commix Down Filled Overstuffed 5 Piece Sectional Sofa Set White
Read more reviews about this product

06/03/2021

Cons: I got the white sectional and it came stained. Wouldn’t even come off. The furniture floor pads that it came with didn’t stick very well. The thread count on this isn’t very high. It will probably rip within a couple of years and I can see the cushion through it. Pros: the cushion is harder than expected but it makes me feel like it wouldn’t deflate. It came with throw pillows which was great but also as hard as the seat cushion.


B
Shopper Approved - Verified Customer Brianna G.
06/03/2021

Ordered a piece that was backordered but pushed back almost two months which was very inconvenient

Customer Service
3/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

K
Shopper Approved - Verified Customer K D.
06/01/2021 , CA

Not great

Engage Upholstered Fabric Sofa Gray
Engage Upholstered Fabric Sofa Gray
Read more reviews about this product

06/01/2021

Not recommended

The delivery was very late. I had to stay home and wait on a 3 day holiday. The merchandise was damaged when I opened the box. They had me take photos of the delivery box. I should have known to open prior to them leaving. The box was obviously re taped and the entire bottom of the couch is ripped. I would not recommend this company.


D
Shopper Approved - Verified Customer Deborah H.
05/30/2021

Haven't received my order yet!

Customer Service
3/5

K
Shopper Approved - Verified Customer Kaley H.
05/27/2021

I reached out to customer service as my order arrived with dirty marks and dark scratches all over it. I have yet to hear back from customer service on next steps to ensure satisfaction with my order

Customer Service
1/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

B
Shopper Approved - Verified Customer BRYAN C.
05/26/2021 , UT

Little information given. No updates when backorder dates changed. Poor communication.

Customer Service
2/5

A
Shopper Approved - Verified Customer Angie
05/25/2021 , IL

Homethreads sent me the wrong color coffee table. Only one option to select was dark brown and I received very light color? They said I ordered natural but not an option? Picture on receipt is dark brown too. I do not plan to buy anything from them again.

Customer Service
2/5

S
Shopper Approved - Verified Customer Stephanie S.
05/24/2021

Poor order processing and information on your site.
Item was not in stock, however there was no notice that it was on back order. I have never had a company allow an order to be placed for items not in stock-
Why not list in fulfillment the item is not available and could take months to fulfill?
Customer service was ok, they did respond fairly quickly to my asking for an order status 2 months after placing the order and no update to its status.
The quality of the item is basic pressed particle board with plastic wood vinyl coating. A big scratch down one of the doors.
To summarize, go elsewhere for office furniture.

Customer Service
3/5

P
Shopper Approved - Verified Customer Pauleen S.
05/22/2021

Ordering online is always iffy for me


R
Shopper Approved - Verified Customer Roshelle F.
05/19/2021 , FL

I ordered 6 blue dining chairs. I received 4 blue chairs and 2 gray chairs. I just sent an email to customer service including a picture of the gray chairs. It's an inconvience to now have to ship these two large boxes back. The first order was backordered and now that it finally arrived, it was incorrect. We'll see how long I'll have to wait until my order is corrected.

Customer Service
4/5

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