Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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23,836 Verified Customer Reviews

23,836 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
19K+
(81%)
4 Shopper Approved - Review Star
2882
(12.1%)
3 Shopper Approved - Review Star
995
(4.2%)
2 Shopper Approved - Review Star
266
(1.1%)
1 Shopper Approved - Review Star
381
(1.6%)

Customer Service
4.1
5 Shopper Approved - Review Star
1677
4 Shopper Approved - Review Star
355
3 Shopper Approved - Review Star
265
2 Shopper Approved - Review Star
128
1 Shopper Approved - Review Star
264
SHOW DETAILS

5-star reviews
19K+

5-star reviews

5 years collecting reviews

About this Company

Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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N
Shopper Approved - Verified Customer Nataliya K.
06/03/2022

prices are a bit high and stock availability is low.

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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Shopper Approved - Verified Customer Sarah
06/03/2022 , Wisconsin (USA)

I have had no response to my return request email that I sent on May 15th (it is now June 3rd).

Customer Service
1/5
Taika Woven Leather Dining Chair - Set of 2
Taika Woven Leather Dining Chair - Set of 2
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06/03/2022

Not Comfortable

These look beautiful and I got on sale at a great price, but they are very uncomfortable on both your lower back and bottom. I sent a return request in over 2 weeks ago and have yet to receive a response from Homethreads! Also, make sure you read the return policy, at you have to pay a 10% restocking fee and pay for return shipping yourself. Lesson learned, sit in it before you buy it, and read the return policy! Am trying to resell, but may end up keeping if I can't get a good price, just because I spent so much on them and they do look nice.


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Shopper Approved - Verified Customer ETHAN L.
06/01/2022

The coupon code didn’t work.

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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Shopper Approved - Verified Customer Julio A.
05/29/2022 , Florida

It was very frustrating the lack of communication about my order and shipping. If I didn't reach out I would have never got a y updates. The shipping Date change more than twice and not once any communication was given to me about the status of my order. Even as my order was already shipped to me I found out because I called.

Customer Service
3/5

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Shopper Approved - Verified Customer David
05/28/2022 , FL

6 months to get a replacement chair is unacceptable. My chair has a sharp nail ready to push thru the fabric and cut someone.

Customer Service
1/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Posse Vegan Leather Accent Chair Black Tan
Posse Vegan Leather Accent Chair Black Tan
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05/28/2022

Poor inspection before shipping

Nice chairs. However one came with a sharp nail sticking out in the arm. I reported it and am told the only option is wait 6 months for replacement.


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Shopper Approved - Verified Customer Christine C.
05/17/2022

The white is a dark cream and not right for my scheme. I will likely be returning the unused rug

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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Shopper Approved - Verified Customer Mary O.
05/15/2022

Couldn’t use the email discount

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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Shopper Approved - Verified Customer Michael
05/09/2022 , IA

We emailed and have yet to get a response about the concerns of our chairs.

Customer Service
1/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Ontario Gray Faux Leather and Black Wood Dining Chairs - Set of 2
Ontario Gray Faux Leather and Black Wood Dining Chairs - Set of 2
Read more reviews about this product

05/09/2022

Poor quality

One of the chairs is broken. When you sit on it, the legs bow out and feel like they are going to snap. Very unhappy with the quality of these chairs, especially for the price.


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Shopper Approved - Verified Customer Cristina G.
04/29/2022 , NC

Customer service was helpful in answering my shipment questions. The problem was that I placed the order for this bed in early February, and the shipment date was shown as shipping within a matter of days. Well, when that date passed and there was no sign of a bed, I had to reach out to customer service, who told me it would be delayed over a month. The new date came and went, and I had to reach out again to inquire about the date. Delayed - again. Date came and went, again. Reached out, AGAIN. In total it was a two and a half month shipping delay. No one ever reached out to inform me of any of the delays, I had to inquire about all of them myself. Disappointing to order something under false pretenses then not treated with the courtesy of an update.

Customer Service
3/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Bernhardt Loft Sawyer Upholstered King Bed
Bernhardt Loft Sawyer Upholstered King Bed
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04/29/2022

Beautiful Bed

It arrived with a dirty mark front and center on the outside of the footboard. Frustrating enough to dock a star, but not enough to deal with the hassle of a return. Otherwise, assembly was easy and it is a beautiful bed with thick upholstery. Note that a low profile (5-inch) box spring is required for the mattress to reach the height shown in photos.


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Shopper Approved - Verified Customer Brian L.
03/22/2022

Your website won't let me ship to a different Address?

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

D
Shopper Approved - Verified Customer Darryl B.
03/03/2022

Shopping is easy, returning items is impossible, so far, I would NOT recommend this company AT ALL

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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Shopper Approved - Verified Customer Anonymous Customer
02/28/2022 , CA

This company is misleading customers by moving deliveries to a later date when customers go to checkout to pay. Complaints are focused on the misleading nature of the delays rather than the delays itself.

Customer Service
2/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Margo Queen Wood Platform Bed Frame Walnut
Margo Queen Wood Platform Bed Frame Walnut
Read more reviews about this product

02/28/2022

Took too long for what it is

Wood is good quality but there is room between the mattress and the platform. Platform is a little bit bigger than queen size so it's not 100% adjusted. Also, delivery took way longer than expected (1 month 1/2 instead of 1-2 weeks).


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Shopper Approved - Verified Customer Abdelmajid E.
02/27/2022

The site promised a 20% discount if i registered and i did Register, but got no discount


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Shopper Approved - Verified Customer LEOPOLD
02/24/2022 , VA

two out of six chairs have bad legs that make them rock back and forth. I sent a video yesterday as requested but have not gotten a reply back as of yet.

Customer Service
2/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Regent Fabric Dining Chair Beige
Regent Fabric Dining Chair Beige
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02/24/2022

two out of 6 chairs have bad legs that make them rock. I sent a video yesterday as requested by your customer service department and have not received a reply as of yet.


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Shopper Approved - Verified Customer Heidi
02/21/2022

Both orders required customer service. All boxes were not shipped initially.

Customer Service
3/5
Shoe Storage Bench in Rustic Gray
Shoe Storage Bench in Rustic Gray
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02/21/2022

Xxxx


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Shopper Approved - Verified Customer Patricia W.
02/19/2022

Confusing procedure to checkout


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Shopper Approved - Verified Customer Bo D.
02/18/2022

Took awhile to get the item. No big deal.

Response Upholstered Fabric Bench Teal
Response Upholstered Fabric Bench Teal
Read more reviews about this product

02/18/2022

It’s what I was looking for


T
Shopper Approved - Verified Customer TD
02/18/2022 , NC

Shipped 4 weeks after expected delivery date. Email customer service was great, but phone customer service wasn't.

Customer Service
4/5
Chance Upholstered Fabric Armchair White
Chance Upholstered Fabric Armchair White
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02/18/2022

Too small

Should be advertised as kids' furniture.


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Shopper Approved - Verified Customer Samantha E.
02/16/2022

Very long shipping times. I wish it was more upfront with the wait time when I made the purchase

Parker 17 in Height Spindle Dining Chair Set Of 2
Parker 17 in Height Spindle Dining Chair Set Of 2
Read more reviews about this product

02/16/2022

Such cute chairs, but questionable quality. Very soft wood, paint chips very easy. We had a few chips just during assembly Glad I bought the protection bc I am sure I will be using it.


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Shopper Approved - Verified Customer Emily Z.
02/15/2022 , Ma

No offer to help


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