Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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23,748 Verified Customer Reviews

23,748 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
19K+
(81%)
4 Shopper Approved - Review Star
2872
(12.1%)
3 Shopper Approved - Review Star
991
(4.2%)
2 Shopper Approved - Review Star
266
(1.1%)
1 Shopper Approved - Review Star
380
(1.6%)

Customer Service
4.1
5 Shopper Approved - Review Star
1677
4 Shopper Approved - Review Star
355
3 Shopper Approved - Review Star
265
2 Shopper Approved - Review Star
128
1 Shopper Approved - Review Star
264
SHOW DETAILS

5-star reviews
19K+

5-star reviews

5 years collecting reviews

About this Company

Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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B
Shopper Approved - Verified Customer Brittany
02/11/2021 , MA

Please improve your customer communication. After ordering I received no updates on my order until I finally called customer service (who was very helpful!) and was told I would be getting the tracking number in the next few days. The desk just showed up at my door a few days later.

Customer Service
5/5

C
Shopper Approved - Verified Customer Connie M.
02/11/2021 , UT

Your website lead me to believe you had the item in stock. Not so. It's taken nearly 2 months to get the item. Every time I called, there was another promise of a shipping date. And I had to call you repeatedly for the information. Homethreads you never once proactively provided the information. Even a weekly canned update saying the item is still out of stock but you're working on it would have been appreciated. I don't think your reps had any clue, they just pulled dates out of their hats. And, when the item finally DID arrive, it was missing a crucial part. Can't have a L-shaped desk when it's missing one whole side panel. I called the manufacturer and I'm not holding my breath for THAT shipment.

Customer Service
2/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

K
Shopper Approved - Verified Customer Kathleen H.
02/10/2021

It took 3 months for the table to arrive, which seemed awfully long. The table arrived I good shape and
looks lovely.

Customer Service
4/5
Lippa 60" Oval Walnut Dining Table
Lippa 60" Oval Walnut Dining Table
Read more reviews about this product

02/10/2021

I love the table, although when I polished it the polish didn't work. Is it formica? If so how do I clean it? Thank you. Kathleen


B
Shopper Approved - Verified Customer Blair M.
02/09/2021

Customer service was fine- still waiting on clarification on returning my items. The quality of the product was horrible, and it's frustrating I have to pay for returns and a restocking fee for such bad quality products but I guess that's what I get for ordering cheap stuff.

Customer Service
3/5

T
Shopper Approved - Verified Customer Teri T.
02/08/2021

Good and easy experience. Shipping took longer than expected. Longer than estimated time given and not much communication from Hometheads
to provide update of the status or an estimated new delivery date.


R
Shopper Approved - Verified Customer Robert K.
02/07/2021

Wrong account info


K
Shopper Approved - Verified Customer Kristin T.
02/06/2021

Good


M
Shopper Approved - Verified Customer Marisela M.
02/06/2021

Easy


J
Shopper Approved - Verified Customer Jennifer P.
02/06/2021

I like the table but the color didn't match the picture. It was gray but I wanted a tan color like in the picture


M
Shopper Approved - Verified Customer MICHAEL M.
02/06/2021 , NY

Furniture was great but delivered to the wrong home address. I had to lug two huge chairs myself from the wrong house. They did refund me $100 for my troubles, but never made any effort to pick up chairs and deliver to the correct address

Customer Service
4/5

L
Shopper Approved - Verified Customer Linda W.
02/06/2021

I did place this order in the middle of December and my credit card was charged at the time the order was placed and then they informed me it was on back order. After two emails to customer service they told me it would ship the end of January. I did receive my order and I was disappointed with the item. Poor quality and damaged in some areas . I did not return this item as it would have had to be disassembled and I could never have gotten it back in the box let alone the procedures it would have taken to ask for a return.

Customer Service
3/5

J
Shopper Approved - Verified Customer JulieAnn H.
02/06/2021 , CA

Great product but I did not receive a follow-up when it came to the status of my shipment until it was delivered.

Customer Service
3/5

B
Shopper Approved - Verified Customer Barbara B.
02/03/2021

Disappointed in the late shipping date.


G
Shopper Approved - Verified Customer Gayle N.
02/03/2021 , PA

Ok. No issues thank you for everything


S
Shopper Approved - Verified Customer Shin P.
02/01/2021

.

Customer Service
3/5

M
Shopper Approved - Verified Customer Marisela C.
01/31/2021 , IL

My order arrived in torn up boxes, one of which resulted with damage to the item. I didn't receive any shipping notifications. I had to reach out to customer service and that's when I received tracking info which showed my items had been delivered. Should I live in a different area than where I'm at my order could have been stolen as the huge boxes are left at the front gate with no communication of delivery.

Customer Service
3/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

T
Shopper Approved - Verified Customer Terri H.
01/31/2021 , NM

Customer service via email was very responsive.

Customer Service
4/5
Astoria Sand King 4-Piece Comforter Set
Astoria Sand King 4-Piece Comforter Set
Read more reviews about this product

01/31/2021

Colors not as pictured.

Returned the set due to colors not as pictured. The pictures look beige and cream, however, it is actually two shades of darker beige. I would not have ordered, especially since the return charge was over $60.


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Shopper Approved - Verified Customer TNP
01/30/2021

Great product and fast shipping. There was a processing error when I used PayPal and I didn't receive the discount I should have. It took me contacting HomeThreads twice by phone and once by email to resolve the issue.

Separately we received someone else's dresser to our home. Our purchase receipt / address order information was somehow placed on the package someone else ordered, resulting in it being delivered to our home. It sat for over a week while we worked with fedex to pick it up.

Customer Service
4/5

J
Shopper Approved - Verified Customer Jenna S.
01/28/2021

Ok

Esteem Vintage French Upholstered Fabric Semi-Circle Bench Beige
Esteem Vintage French Upholstered Fabric Semi-Circle Bench Beige
Read more reviews about this product

01/28/2021

Paint very different from pictures and product description


T
Shopper Approved - Verified Customer Tracy G.
01/28/2021

Shipped later than expected with no communication, had to call to follow up

Customer Service
5/5

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