Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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23,745 Verified Customer Reviews

23,745 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
19K+
(81%)
4 Shopper Approved - Review Star
2872
(12.1%)
3 Shopper Approved - Review Star
991
(4.2%)
2 Shopper Approved - Review Star
265
(1.1%)
1 Shopper Approved - Review Star
380
(1.6%)

Customer Service
4.1
5 Shopper Approved - Review Star
1677
4 Shopper Approved - Review Star
355
3 Shopper Approved - Review Star
265
2 Shopper Approved - Review Star
128
1 Shopper Approved - Review Star
264
SHOW DETAILS

5-star reviews
19K+

5-star reviews

5 years collecting reviews

About this Company

Design Ideas for Every Room in Your House

Homethreads believes that our customers come first. We offer a huge selection of furniture, bedding, rugs, custom window treatments, and decor at prices below our competition. We stand 100% behind everything we sell. We are proud to offer home furnishings from Safavieh, Uttermost, Modway, Loloi, Surya, J.Queen, Peacock Alley, Telescope Casual, Lili Alessandra, and more. Shop Homethreads and enjoy free shipping on any purchase over $99. 

Our in-house customer service team is ready to help by phone (561) 835-5999 or email [email protected]

We look forward to helping you make your home more beautiful.

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T
Shopper Approved - Verified Customer Tina T.
03/17/2021

This is my first order with Homedreads.com and I'm not happy with their service.

Customer Service
3/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

T
Shopper Approved - Verified Customer TAWNY F.
03/15/2021

You need to offer discount / coupon codes, even if it's just for orders over a certain amount. The free shipping is appreciated though.


S
Shopper Approved - Verified Customer Susan S.
03/14/2021

didn't get my 10% promo code off on order


N
Shopper Approved - Verified Customer nada
03/13/2021

The lamp has nice finishes of black and brass. I would have preferred it to be a bit more sturdy in the base. It suits my current needs.


J
Shopper Approved - Verified Customer Jennifer
03/13/2021 , IL

I had to reach out to Homethreads several times after ordering the couch & not receiving it by the date. I ordered mid-December with a delivery date of 1/20/21. That date passed with no word. Each time I called, customer service was very pleasant, but it would take several calls/emails to get an answer. Second date of end of Feb passed with no word, had to call again. Then end of March date was given & I was told to call back on the 27th. The ottoman was to be delivered in April. However, the next morning, I got a shipment email and all pieces were delivered on March 10. It was a pleasant surprise. While it took allots 2 extra months to receive, I am ver satisfied with the product.

Customer Service
3/5

Company Response

Hi Jennifer - I want to apologize for the delays in the delivery of your Commix sofa.  It is our most popular collection and the inventory is often sold our even before it arrives in the warehouse.  We do our best to keep customers informed of expected ship dates, but the information we receive from the manufacturer often changes without notice.  

But most importantly I'm so glad to hear you're loving your new sofa!  It means a lot to us and we really appreciate you taking the time to review the product.  I hope you and your family enjoy comfort and quality family time for years to come!
Commix Down Filled Overstuffed 4 Piece Sectional Sofa Set Beige
Commix Down Filled Overstuffed 4 Piece Sectional Sofa Set Beige
Read more reviews about this product

03/13/2021

I love this couch! It’s big...long & deep & I love the linen look of the fabric. The only negative I have to say about the couch is that the fabric is more stiff & rough feeling than it is soft. I hope we’ll be able to break it in over time. Still glad we purchased it!


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Shopper Approved - Verified Customer Anonymous
03/11/2021 , CA

I had placed an order for an office desk from HomeThreads.

After a few weeks of no shipping confirmation, I contacted customer service for a status update.
They responded fairly quickly informing me that the item I selected was out of stock and back ordered.

Understanding we are in unprecedented times and supplies are low everywhere, I still decided to revisit site and read product listing.

What bothers me the most is the fact there was no indication at the time of purchase that this would be the case, setting false expectations of a delivery time.

If known, it would have given me the opportunity to make a more educated decision on product selection or seek product from a different vendor.

At the end of the day, the product was received and I love it. Just wish there was a little more transparency and communication from the company.

Customer Service
3/5

S
Shopper Approved - Verified Customer Shawndell C.
03/11/2021

Shipping took way longer than expected. Estimated shipping date was 1/2 but I didn't get anything until February. Customer service told me an inaccurate date when I followed up as well. I have not yet set up the desk but the packaging is badly damaged so I hope the product is intact.

Customer Service
2/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

J
Shopper Approved - Verified Customer Joshua R.
03/09/2021

It would be perfect if you guys had Applepay


M
Shopper Approved - Verified Customer Marjorie M.
03/08/2021

I wish the search had filters. Too many products. I found what I was looking for because it came up in a web search and I used the link. I would have liked to see what other things you had to offer but could not get there through your search.


L
Shopper Approved - Verified Customer Lena J.
03/08/2021

I had the BEST phone experience with Dena. However, I am very saddened by the fact that I was unable to purchase the sheet set shown in the advertisement for my J Queen Astoria Cal King Comfort Set. I would like very much to order the sheet set if you are sole to assist me with that.

Thank you,
Mrs. Jennings


P
Shopper Approved - Verified Customer Pamela S.
03/08/2021

I received the order timley. I had to return as the design was not right for my room.
Easy expensive return.

Customer Service
5/5

R
Shopper Approved - Verified Customer Richard W.
03/08/2021 , TX

I DONT LIKE SURVEY


L
Shopper Approved - Verified Customer Leslie S.
03/08/2021 , SD

The only thing was how long it took to get it. Ordered Jan 4 and received March 1. I am very happy with my new desk tho! Thank you!

Customer Service
4/5

Company Response

Hi Leslie - Sorry about the delay getting your desk to you but so glad to hear that you love it!  Please know that we are working hard to get all orders processed and shipped as soon as possible. We know how important something like a desk is in light of the current environment. We appreciate your business and your patience.  

T
Shopper Approved - Verified Customer Tatiana
03/07/2021 , CA

Three starts for quick shipping. Frame was missing screws to attach the headboard


M
Shopper Approved - Verified Customer Michelle B.
03/06/2021 , NY

I called about the timeline and they were so helpful!

Customer Service
5/5
Lippa 54" Round Artificial Marble Dining Table
Lippa 54" Round Artificial Marble Dining Table
Read more reviews about this product

03/06/2021

Beautiful and well made

This table came well packaged and arrived safely. Homethreads was great at communicating the timeline and kept in touch throughout the whole process. The table is well sealed and easy to clean. This table is GORGEOUS, I’m so happy with it. It is extremely heavy. I strongly STRONGLY recommend the white glove service.


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Shopper Approved - Verified Customer Marcus R.
03/06/2021 , CA

One of the chairs had small chunks of wood that had chipped off when you were drilling the holes on the legs (but I can't upload a photo here). Also, two of the six chairs we bought were not even. I mean one leg is shorter than the others, so it rocks back/forth depending on whether you are leaning forward to back or to the side.


C
Cindy O.
03/04/2021 , GA

Beautiful set just wrong color description.
Returned to homethreads

Customer Service
5/5
Sicily 4 Piece Comforter Set in Teal King | Polyester/Rayon by J.Queen New York
Sicily 4 Piece Comforter Set in Teal King | Polyester/Rayon by J.Queen New York
Read more reviews about this product

03/04/2021

Beautiful set

Beautiful set just color is not teal. More of a steel/slate blue


B
Shopper Approved - Verified Customer Bethany S.
03/04/2021

Great

Customer Service
4/5

Merchant Response

Homethreads tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

A
Shopper Approved - Verified Customer angela K.
03/03/2021

No specific complaints, just placed my first order from this company. Wish they offered welcome discounts for new members.


J
Shopper Approved - Verified Customer Jill
03/02/2021 , CO

One of the six chairs I received was broken.I called customer service and was told that no additional chairs were available and I would have to wait a month until the new shipment came in. While it is annoying to have to wait for a new shipment, I greatly appreciated the polite customer service and the prompt responses to my questions.

Customer Service
4/5

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