Homethreads Reviews

Jen M - 12/18/2020

Love the table. Very sturdy

1 Company Review

Jen M

12/18/2020 - MT

The customer service was great. They kept me informed as much as possible. Table took 2+ months to arrive but Covid slowed that process down.

Vanessa L - 11/16/2020

Love this table! I wanted an all white oval table to fit in our tiny eat-in kitchen and this was perfect!

1 Company Review

Vanessa L

11/16/2020 - CA

So glad you had this table in stock. I wasn't able to find the all white table anywhere else. The gold and copper pedestals were too bourgeoisy

Tiffany H - 07/05/2020

Love it!

1 Company Review

Tiffany H

07/05/2020

Top notch! I've looked for this table everywhere and this is the best price by far!

Audrey - 05/12/2020

Beautiful and very sturdy! Great price and super communication.

1 Company Review

Audrey

05/12/2020

Excellent customer service!

Eileen B - 09/10/2021

Although I measured for the table it is smaller than I envisioned but I love the style and quality

Erika B - 02/10/2021

It’s actually 47 inches which for our needs made a difference

1 Company Review

Erika B

02/10/2021

Your return policy is crazy. Sadly I won't be purchasing from you again because of it.

Phillip - 05/12/2022

Buyer beware We carefully measured and were told by our interior designer that 48” is the minimum size we need for our space. This table seemed to be perfect and the stated return policies in the homethreads faq made it seem relatively low risk. So we purchased the table and the three year protection plan, a total of more than $600. The table arrived and is nearly an inch shorter than the dimensions advertised. That may be an acceptable defect to most, but again, this was very important to our particular design needs. We contacted homethreads and were initially told that this table is in fact *not* covered by the return policy in their FAQ. Somehow the customer is expected to know that their FAQ guarantees apply only to certain products and not all their products, even though this is written nowhere on the page Read for yourself: https://www.homethreads.com/faqs Finally they consented to allowing a “return” and insisted they were doing us a favor, but we were then told that we needed to cover shipping and a restocking fee, which totals roughly $370 through the cheapest available shipping company. But isn’t such a clear discrepancy between the listing and the product covered by their “defect” policy? Apparently not. Homethreads insists that determination is up to *the supplier* and not homethreads (who claim to stand by all their products they sell “100%”). The only answer we can get from homethreads at this point is “ The manufacturer has advised that these tables are final sale and 1/2 is within commercial tolerance and the claim has unfortunately been denied.” I have no idea where 1/2” came from. We’ve never told anyone it was 1/2” or less within the advertised length, and have literally sent photos with a measuring tape to that effect. I even got Tony, the Homethreads customer service manager, to view a picture I emailed him while on the phone and read the tape measurement to me and he admitted it is clearly greater than a 1/2 inch. It isn’t particularly close. “Nevertheless” he said, the manufacturer has determined that 1/2” is within commercial tolerances (they don’t have the table, I do). Tony said this is all he could do and that he even elevated it to their “CEO” and he made the ultimate decision to deny our claim. I asked to speak with him, but Tony insisted this is not possible and that if you have an issue with an Amazon order, you don’t talk to Jeff Bezos. (Through publicly available information, homethreads has less than 25 employees, and Bezos likely never makes the final decision on individual Amazon orders to stiff customers on a few hundred bucks, so this comparison is clearly ridiculous). I suppose the next step is to contact better business bureau and go from there. In the meantime, buyers beware.

Boyle Y - 09/10/2021

The website was very tricky about their returning policy, for final sales, you won't know it during your check out. You have to navigate to the bottom to find returning policy, some products specific terms may have been listed there. Don't recommend to buy from this website.

1 Company Review

Boyle Y

09/10/2021 - Ohio

tricky business, not recommend to buy from here.