3 weeks ago
I called yesterday and placed an order over the phone with Michael. He is such a thoughtful and patient person. He answered all my questions and texted me videos to help me decide. I haven't received the adjustable bed yet, I will update my review when I receive it
07/27/2022 , AL
I spoke with Michael and I must say, I'm extremely impressed. He was very professional and went out of his way to answer all of my questions. This man definitely has some patience!!! He also made me feel comfortable enough that I purchased from you without checking other companies. I own three businesses and know better than most, you are only as good as your employees. Michael is "top notch"! Well done, my man!
05/31/2022 , FL
I am a satisfied customer. I conducted my research before purchasing my adjustable bed and am glad I purchased from Highline Sleep. They delivered on PRICE, SERVICE, QUALITY, AND GUARANTEE! I was happy to discover Highline Sleep is a family-owned business. My Salesperson, Michael, is a third-generation family member. He answered all of my questions, and in fact, cautioned me that my mattress may be a bit firmer than what I may be accustomed to.. Michael, thank you for down-playing your company's 13th Anniversary Mattress!! From night one, it has been the best, most comfortable, most cooling mattress I have ever slept on.... and I'm 57 years old...! My delivery was promised within 3 to 4 weeks depending upon the route of the truck... I had my bed delivered within 4 days! The delivery crew expertly installed our bed (split king) perfectly within our existing king bed frame. They were cleanly in and out within 30 minutes! The quality of my mattresses and my Leggett & Platt Prodigy LBR+ frame is second to none.... My quality bed cost me $ 5,000 less than the leading mattress retailers I visited - delivered - installed - taxes included - and with a 10 year Guarantee! I can even control my bed with my iPhone! Thank you Highline sleep for your modest approach, making good on your promises, and for a restful night's sleep....
Alan F. Plantation, Florida
10/17/2021 , NC
I had done a pretty thorough investigation of the different brands and their features and found the Highlinesleep to satisfy everything I was looking for. We ordered a Prodigy LBR+ split king bed on Thursday and was called the next day for delivery which we arranged for on Saturday. Mario and his assistant were right on time and handled everything quickly and efficiently. We noticed the comfort of the bed the very first night and found the programming easy. The only cons I can think of are the battery backup and the USB ports are basically useless. I'm much less interested in whether I can put the bed flat if the electricity goes out, I want to know I can put the bed in the sleeping position as I am unable to sleep flat without coughing. If the electricity goes out, I want to just put the beds in the sleeping position and leave them there until the electricity comes back on. The power provided by the two 9 v batteries is insufficient and almost impossible to connect. I would think many elderly customers would be unable to turn the bed up on it's side and back down or to crawl under the bed to connect the battery pack which only works one time. I already had an auto booster pac and an inverter with two outlets that would power the bed several times and can be recharged when the electricity comes back on. I had to call to find out where the USB ports were. To use them, you have to get out of bed and put the head of the bed all the way up, not really in a place that makes them of any use. I would think putting them on the outside of the frame or better still within the frame so they were flush with the outside would be better placement. Other than those two items, we find the beds quite satisfactory and would recommend them to anyone who needs an adjustable bed for comfort or medical reasons. The lumbar support feature is especially helpful for relieving our lower back pain. We haven't tried the massage feature yet, but I imagine that too would help relieve some tension that causes discomfort. I was worried about the MicroMesh strips holding the mattresses in place because the mattresses on our existing adjustable beds moved all over the place, but it really does hold well, so we are pleased with that feature. The other really useful feature is the wallhugging one as our previous beds didn't have it and we had to reposition the side tables every night and every morning. One of the things I looked into before going with this particular company was their BBB rating, compared to that of other companies selling adjustable beds. Highlinesleep has an A+ rating and no customer complaints, compared to much lower ratings and unresolved customer complaints of several of the other companies that sell adjustable beds with similar features. Anytime I've called to ask a question, they've been helpful and professional.
10/11/2021 , NY
The service I received was amazing. The prices were great. I would highly recommend Highlinesleep to anyone looking to purchase a new bed!
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