10/17/2021 , NC
I had done a pretty thorough investigation of the different brands and their features and found the Highlinesleep to satisfy everything I was looking for. We ordered a Prodigy LBR+ split king bed on Thursday and was called the next day for delivery which we arranged for on Saturday. Mario and his assistant were right on time and handled everything quickly and efficiently. We noticed the comfort of the bed the very first night and found the programming easy. The only cons I can think of are the battery backup and the USB ports are basically useless. I'm much less interested in whether I can put the bed flat if the electricity goes out, I want to know I can put the bed in the sleeping position as I am unable to sleep flat without coughing. If the electricity goes out, I want to just put the beds in the sleeping position and leave them there until the electricity comes back on. The power provided by the two 9 v batteries is insufficient and almost impossible to connect. I would think many elderly customers would be unable to turn the bed up on it's side and back down or to crawl under the bed to connect the battery pack which only works one time. I already had an auto booster pac and an inverter with two outlets that would power the bed several times and can be recharged when the electricity comes back on. I had to call to find out where the USB ports were. To use them, you have to get out of bed and put the head of the bed all the way up, not really in a place that makes them of any use. I would think putting them on the outside of the frame or better still within the frame so they were flush with the outside would be better placement. Other than those two items, we find the beds quite satisfactory and would recommend them to anyone who needs an adjustable bed for comfort or medical reasons. The lumbar support feature is especially helpful for relieving our lower back pain. We haven't tried the massage feature yet, but I imagine that too would help relieve some tension that causes discomfort. I was worried about the MicroMesh strips holding the mattresses in place because the mattresses on our existing adjustable beds moved all over the place, but it really does hold well, so we are pleased with that feature. The other really useful feature is the wallhugging one as our previous beds didn't have it and we had to reposition the side tables every night and every morning. One of the things I looked into before going with this particular company was their BBB rating, compared to that of other companies selling adjustable beds. Highlinesleep has an A+ rating and no customer complaints, compared to much lower ratings and unresolved customer complaints of several of the other companies that sell adjustable beds with similar features. Anytime I've called to ask a question, they've been helpful and professional.
10/11/2021 , NY
The service I received was amazing. The prices were great. I would highly recommend Highlinesleep to anyone looking to purchase a new bed!
11/20/2020 , PA
very courteous and helpful; easy phone contact and efficient service; competitive pricing
12/07/2018 , VA
I recently purchased the Leggett & Platt Prodigy 2 CE adjustable split-king with Affluence latex mattresses from Highline Sleep and highly recommend you do, too!
After extensive web-research, came across Highline. Called and Spoke with Michael. He readily answered all my questions and called me back with a great price for a product I wish I bought 20 years ago! We went with a split king adjustable bed and latex mattresses.
Due to traffic and road closures associated with President Bush's memorial service, the delivery team showed up behind schedule, but both Michael and the crew kept in touch with me to provide an updated time.
The delivery team was first-rate, friendly, and obviously experienced. They had the bed off the truck, set up and ready to go in 17 minutes! Explained the operation, had us check the height, position and operation of the beds. Gathered up and took all the packing materials and debris with them, as well.
My wife and I could not be happier with the quality, the value, and the entire experience. My wife has had a few recent surgeries, and the comfort of this bed over the last few days has already made an incredible difference in her sleep quality. Mine, too, and I like to sleep on my side. You can't go wrong buying from Highline Sleep!
02/09/2018 , FL
No problems except for delivery. I should not have to wait 21 days after my credit has been charged to get my bed (paid for 15 Jan rcvd bed 8 Feb). The very, very good was the white glove service. The two gentleman who delivered and set up the bed were the best thing that has happened to me in a long time. Personable, polite, thorough, timely there just aren't adjectives to describe these gentlemen. I would recommend them to anyone in a heart beat.
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