The Two Kinds of Reviews That
Determine Who You Buy From Online:
As an online shopper, you probably weren’t aware that there are two different kinds of merchant reviews collected online that are affecting your buying decisions - they are called ‘Passive’ reviews and ‘Active’ reviews. As a online shopper, it’s very important that you know the difference.
are reviews that can be submitted by anyone; many times, without confirmation of a purchase or verified use of a product, service, or even the company. An individual posting a Passive review also doesn’t have to publicly display who they are, so it’s much easier for an angry customer to leave negative reviews about a business with little consequence to their image, but potentially fatal consequences to the business they’re reviewing.
on the other hand, are reviews that a business actively collects from ALL of its customers equally using a trusted 3rd party review service. Not only do Active reviews verify that the reviewer has actually made a purchase from the company, but they invite ALL paying customers to share their feedback and experiences, whether good or bad. In addition, ALL reviews are publicly posted for new potential customers to read.
So why does this matter?
This truly matters to you as a consumer, because you make important buying decisions based on the reviews you read online. The problem is, unless you know the difference, you could be making buying decisions based on really bad information.
Here are two things to remember when looking at merchant reviews online:
Passive Reviews are almost always negatively skewed
As consumers, how often do we go out of our way to leave a positive review after a good experience? Not often. But, how often do we go out of our way to leave a bad review after a bad experience? It’s in our nature to share our bad experiences with anyone that cares to listen, and the Internet seems to care.
Passive reviews are a great way to vent our anger about a company to the world. The problem is that because Passive reviews aren’t collected from everyone equally, then the reviews being displayed don’t provide an accurate view of the company.
Active Reviews provide the most accurate picture of a company’s real reputation
It’s just not possible for a company to be perfect, but can a company that does hundreds or even thousands of orders a day with only 5 Passive reviews and a 1.4 star-rating accurately be perceived as an awful company?
This is typically the case when Passive reviews are collected. However, when Active reviews are collected, the average star-rating tends to be much higher and a lot more accurate, because all customers are equally invited to share their experience.
Shopper Approved is one of the few rating companies in the world that only collects Active reviews. From a moral standpoint, it’s the only option, because when it comes down to it, Passive reviews just don’t give the full picture of a company’s true reputation and the experience they provide to the majority of their customers.
What can you do to make better buying decisions?
If you’re a consumer,
When looking at reviews online, keep these tips in mind:
- Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. These are most likely Active reviews and provide the most accurate picture of the company.
- If the company has a small number of ratings that are mostly negative, then they are likely Passive reviews and provide the least accurate picture of the company.
If you’re an online business owner,
Make sure that your company is collecting Active reviews in order to give potential customers the most accurate, honest representation of your company. If you don’t give your customers a way to give you feedback on their purchase, then they will go look for Passive review sites to share their concerns and frustrations when they have a bad experience. It’s much better to provide them with the proper tools and options that they need to properly resolve their issues when one happens to arise.
Golfbox.com has served Corporate America with the most effective advertising options in corporate logoed golf balls. We are the first choice for custom packaged logo or custom golf balls. In business since 1997, Golfbox.com has served thousands of corporate customers as well as a growing number of personal orders for any number of special occasions.
Overall Satisfaction Rating
"Golfbox.com did an excellent job. The final product was exactly as we discuss. Delivery was prompt. We will be ordering from Golfbox again. "
"On the next order I need to ask you about getting a more vivid(pop) color. It seemed like it was a bit washed out, but was acceptable for first time around. Thank you for making the copy change at the last minute.
"Trying a new vendor can be a little scary but not with Golfbox.
Greg was fantastic as he walked me through the steps, helped me with design, answered every question and the response time was unbelievably quick despite the fact we are on different coasts separated by 3 time zones.
I will definitely use them again. "
"I have used this company for years. They're competitive in their pricing, but the product is fantastic! Overall this company provides exceptional value. The customer service is a 10 out of 10.
The JAYNES companies."
" Working with Greg was a pleasure. He was immediately responsive to any request and had great ideas. One of his suggestions save me money on the overall order which was a plus. The personalized plastic customize sleeve Was something I was unable to find anywhere else. The people at the event really enjoyed. Well definitely work with Greg in the future."
"Golfbox,com was wonderful. We had a very specialized request and Greg and his team rocked it :)
Very happy and satisfied with the final packaging and printing on the golf balls. THANK YOU Golfbox.com!!!"