FransWicker.com Reviews

About this Company

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

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958 Verified Customer Reviews

958 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
690
(72%)
4 Shopper Approved - Review Star
142
(14.8%)
3 Shopper Approved - Review Star
48
(5%)
2 Shopper Approved - Review Star
15
(1.6%)
1 Shopper Approved - Review Star
63
(6.6%)

Product Satisfaction
4.5
5 Shopper Approved - Review Star
120
4 Shopper Approved - Review Star
24
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
7
1 Shopper Approved - Review Star
5
Customer Service
4.5
5 Shopper Approved - Review Star
37
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
2
Would Recommend
4.5
5 Shopper Approved - Review Star
717
4 Shopper Approved - Review Star
126
3 Shopper Approved - Review Star
38
2 Shopper Approved - Review Star
17
1 Shopper Approved - Review Star
60
Price Satisfaction
4.4
5 Shopper Approved - Review Star
101
4 Shopper Approved - Review Star
42
3 Shopper Approved - Review Star
12
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
500+

5-star reviews

7 years collecting reviews

About this Company

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

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D
Shopper Approved - Verified Customer Deb
09/14/2017 , MA

I love my new furniture!! It was packaged so well and was delivered quickly.

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

J
Shopper Approved - Verified Customer James F.
09/12/2017

I am not able to determine the status of my order by using the link that is in your email. The "Status" field is blank. Thanks for your attention to this. Order #32676

Would Recommend
4/5

S
Shopper Approved - Verified Customer Sharon D.
08/27/2017

Very helpful staff answering all of my concerns and questions! Hopeful that my order will arrive safe and sound! Thanks in advance!

Would Recommend
5/5

C
Shopper Approved - Verified Customer Carol B.
08/21/2017 , OH

The furniture I have purchased from Fran's Wicker has held up well. I bought my first piece, a wicker couch, three or four years ago and it still looks new. Fran's furniture is made well, out of good quality materials and is beautiful.
I especially like it when Fran's has a sale.

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

S
Spring F.
08/18/2017 , PA

Our club members are very happy with our new patio furniture.

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

M
Shopper Approved - Verified Customer Mark L.
08/18/2017

I have gotten no status updates, and this site is no real status at all if its not shipped. I love the Frans products nut online experience is not a good one.

Would Recommend
3/5

A
Anonymous Customer
08/15/2017 , NJ

We were so happy with what we ordered. The Furniture looks amazing on our deck and we have received a ton of compliments. The prices were excellent.

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

H
Holly
08/14/2017

Real people dedicated to great customer service.

Would Recommend
5/5
Product Satisfaction
5/5
Price
4/5
Customer Service
5/5

F
Shopper Approved - Verified Customer Frank B.
08/14/2017

Your order tracking system is poor. Your telephone support is poor. I had to call back three times after receiving a message from you to find out my order is "on the water". Still have no ETA date for my shipment....

Would Recommend
1/5

R
Shopper Approved - Verified Customer Rita M.
07/28/2017

Where is my order! I placed my order July 10 for 2 plant stands. I have nothing. No plant stands. No confirmation of shipping. No tracking number. No one available to take my call.

Would Recommend
1/5

A
Shopper Approved - Verified Customer Angie G.
07/11/2017 , NJ

I am very pleased with my new planter box. It is a wonderful addition to my patio.

Would Recommend
4/5
Product Satisfaction
5/5
Price
5/5

G
Shopper Approved - Verified Customer Gregory R.
06/29/2017

Have heard nothing about this order.
My credit card has been charged and there is no information on how to contact you. If no response in 48 hours I will call my credit card company to report the fraud and deny the charges. I want to speak with someone

Would Recommend
1/5

B
Shopper Approved - Verified Customer Beverly T.
06/29/2017

So far, so good.

Would Recommend
5/5

B
Shopper Approved - Verified Customer barbara
06/28/2017 , NC

Just lovely. Good quality and exactly as the picture on the website.

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

T
Shopper Approved - Verified Customer Terry
06/14/2017

We bought a set from you back in 2005 when we lived in PA & we're so happy we can get replacement cushions still. I just hope they fit!

Would Recommend
5/5

D
Denise S.
06/12/2017 , NJ

First I want to start by saying that my purchase of my 5 piece outdoor set is my 2nd because the first set I bought from frans lasted 10 years at the Jersey shore right by the ocean so their furniture is GREAT and long lasting! Not only did the furniture last but the cushions after 10 years still are in fabulous condition if you take them in they will last forever! The set is still being used by one of our friends!

Now my new set that I ordered online since I knew the quality I was not worried I did not see it in person. There was a small confusion and I got the wrong set. BUT due to Jackie and jeff it was all rectified quickly and efficiently within 1 week and they delivered my new set and picked up the wrong set. I soooo love my 5 piece Outdoor Aquarius set and what a VALUE!

Jackie was sweet and extremely helpful and professional and assured me everything would be taken care of and it was. Jeff the manager was also very helpful in aiding in the process! In addition the 2 men that delivered to me on a Sunday were extremely nice, quick and efficient! My husband and I appreciate all their hard work and efforts!

I would recommend Frans furniture as a purchase good quality at a good price! More than that I recommend Jackie and Jeff as they are great in helping with customer service. I had a wonderful experience!

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

A
Shopper Approved - Verified Customer Andrea J.
05/29/2017

I have had nothing but THE BEST experiences in ALL of my purchases from Fran's Wicker. I'm a very happy customer!

Would Recommend
5/5

A
Shopper Approved - Verified Customer Andrea J.
05/29/2017

I have had nothing but THE BEST experiences in ALL of my purchases from Fran's Wicker. I'm a very happy customer!

Would Recommend
5/5

A
Shopper Approved - Verified Customer Andrea J.
05/29/2017

I have had nothing but THE BEST experiences in ALL of my purchases from Fran's Wicker. I'm a very happy customer!

Would Recommend
5/5

G
Shopper Approved - Verified Customer Gail K.
05/26/2017

Very good

Would Recommend
5/5

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