FransWicker.com Reviews

About this Company

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

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912 Verified Customer Reviews

912 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
655
(71.8%)
4 Shopper Approved - Review Star
135
(14.8%)
3 Shopper Approved - Review Star
47
(5.2%)
2 Shopper Approved - Review Star
13
(1.4%)
1 Shopper Approved - Review Star
62
(6.8%)

Product Satisfaction
4.5
5 Shopper Approved - Review Star
113
4 Shopper Approved - Review Star
23
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
5
Customer Service
4.5
5 Shopper Approved - Review Star
32
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
2
Would Recommend
4.5
5 Shopper Approved - Review Star
682
4 Shopper Approved - Review Star
120
3 Shopper Approved - Review Star
36
2 Shopper Approved - Review Star
15
1 Shopper Approved - Review Star
59
Price Satisfaction
4.4
5 Shopper Approved - Review Star
95
4 Shopper Approved - Review Star
40
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
500+

5-star reviews

6 years collecting reviews

About this Company

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

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D
Shopper Approved - Verified Customer David P.
4 days ago

Great Product and really lasts a long time

Would Recommend
5/5

M
Shopper Approved - Verified Customer Marilynn S.
4 days ago

Nice site!

Would Recommend
5/5

J
Shopper Approved - Verified Customer John R.
5 days ago

Love it, easy to navigate

Would Recommend
5/5

E
Shopper Approved - Verified Customer Ed B.
5 days ago

Very good organization to buy from.

Would Recommend
5/5

L
Shopper Approved - Verified Customer Lynn M.
6 days ago

great prices but shipping price is ridiculous !

Would Recommend
5/5

V
Shopper Approved - Verified Customer vivian
1 week ago

I wish there was more details about item I purchased.

Would Recommend
4/5

M
Shopper Approved - Verified Customer Mike K.
2 weeks ago

Coupon code on landing page is expired

Would Recommend
5/5

J
Shopper Approved - Verified Customer Jeff
2 weeks ago

great prices, easy ordering.

Would Recommend
5/5

K
Shopper Approved - Verified Customer Karen
3 weeks ago , CA

I'm very happy with my furniture. Franz wicker did an outstanding job thank you

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

J
Shopper Approved - Verified Customer James A.
3 weeks ago

I have been unable to reach anyone by phone. I have no idea if or when my order will be shipped. I have left messages and the promised retuen calls never come. I just want to know the status of me order.

Would Recommend
1/5

T
Shopper Approved - Verified Customer Tammy L.
04/26/2023

I have not received my order yet. Nor have I received an update since I received the original order confirmation back on March 19 and today is April 26.

Would Recommend
1/5

K
Shopper Approved - Verified Customer Karen P.
04/24/2023

They were very professional and helpful and I would recommend them to everyone

Would Recommend
5/5

L
Shopper Approved - Verified Customer Lonnie K.
04/07/2023 , Port Saint Lucie Fl

Glass top was damaged they couldn't replace had to settle and accept damaged product. They did offer a slight credit, which we accepted.

Would Recommend
5/5
Product Satisfaction
2/5
Price
3/5
Customer Service
4/5

D
Shopper Approved - Verified Customer Deb L.
03/28/2023

User friendly sight.

Would Recommend
5/5

S
Shopper Approved - Verified Customer Sandra B.
03/10/2023

I love the quality of the items I have ordered from Fran's. A great store!!

Would Recommend
5/5

M
Shopper Approved - Verified Customer Marsha H.
03/08/2023 , Kansas

There was delay due to gap in communication about the items I originally ordered not all being available. The two rocking chairs and the table arrived today and they are prefect!! I can't wait for it to quit raining so I can try them out.

Would Recommend
4/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Shopper Approved - Verified Customer Rose M.
03/08/2023

The sofa I received was a brushed wicker fan sofa whitewashed. It was cracked in two places. One area on the side was glued and the back was just left broken. I have taken pictures of the areas. I have bought wicker from Frans throughout the past 20 years and have always been satisficed, but not this time.

Would Recommend
2/5
Product Satisfaction
1/5
Price
2/5

D
Shopper Approved - Verified Customer Diane G.
03/07/2023

A nice wicker store is hard to find!

Would Recommend
5/5

H
Shopper Approved - Verified Customer Holly H.
03/06/2023

Easy to find the coolest table on your website! The table looks fun and unique.

Would Recommend
5/5

A
Shopper Approved - Verified Customer Anne
02/15/2023 , PA

I had ordered a plant stand online with the intention of having it delivered. The quoted delivery charge seemed reasonable. I live in eastern Pennsylvsnia an hour drive from your store. However I received a reply that quoted a delivery charge higher than the cost of the item. I called after the store had closed and left a message requesting the order be canceled. I wanted the plant stand so I then drove the next day to the store to confirm that the online purchase was canceled and I purchased the plant stand in person. It was confusing but in the end it worked out. I was advised that the quoted expensive delivery charge was a mistake and the original online order was cancelled.

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

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