FransWicker.com Reviews

About this Company

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

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936 Verified Customer Reviews

936 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
673
(71.9%)
4 Shopper Approved - Review Star
138
(14.7%)
3 Shopper Approved - Review Star
48
(5.1%)
2 Shopper Approved - Review Star
14
(1.5%)
1 Shopper Approved - Review Star
63
(6.7%)

Customer Service
4.5
5 Shopper Approved - Review Star
35
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
2
Product Satisfaction
4.5
5 Shopper Approved - Review Star
116
4 Shopper Approved - Review Star
24
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
5
Would Recommend
4.5
5 Shopper Approved - Review Star
700
4 Shopper Approved - Review Star
122
3 Shopper Approved - Review Star
38
2 Shopper Approved - Review Star
16
1 Shopper Approved - Review Star
60
Price Satisfaction
4.4
5 Shopper Approved - Review Star
99
4 Shopper Approved - Review Star
40
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
500+

5-star reviews

7 years collecting reviews

About this Company

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

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A
Shopper Approved - Verified Customer Anonymous Customer
1 week ago

had many experiences with them in the past as well as today and can say best service!!!

Would Recommend
5/5

B
Shopper Approved - Verified Customer Barbara E.
2 weeks ago

Excellent Experience

Would Recommend
5/5

M
Shopper Approved - Verified Customer Mary D.
4 weeks ago , Washington

Easy to order- user friendly. The dining set is beautiful! Such great quality. The staff was so amazing and courteous., great experience!

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5

A
Shopper Approved - Verified Customer anastasia
4 weeks ago

called to see if item is in stock and was told i would be notified later. Better communication is needed. The web order went great but now wondering if you eben have it available. Thank you

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

F
Shopper Approved - Verified Customer Freda T.
11/07/2023

It was very easy to navigte.

Would Recommend
5/5

P
Shopper Approved - Verified Customer Patricia A.
11/05/2023 , Oakton, Virginia

Customer service was excellent! The lady I dealt with was wonderful

Would Recommend
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

M
Shopper Approved - Verified Customer Mary D.
10/29/2023

Great communication, friendly service and responsive!

Would Recommend
5/5

M
Shopper Approved - Verified Customer Mary
10/22/2023

I purchased an all weather wicker dining set over 15 years ago. It still looks almost brand new and is my greatest joy sitting on out on my deck. Buying new cushions. Fran’s w
wicker products are high quality and worth every penny!

Would Recommend
5/5

V
Shopper Approved - Verified Customer Valerie P.
10/16/2023

I can’t track my order.

Would Recommend
2/5

K
Shopper Approved - Verified Customer Kathleen M.
09/16/2023 , Colorado

Customer service has been terrible. What is stated on the website is not what I have been told by the customer service rep. Very LONG wait for a set of replacment cushions and NO communication. Very poor service.

Would Recommend
4/5
Product Satisfaction
4/5
Price
5/5
Customer Service
5/5

J
Shopper Approved - Verified Customer Jennifer M.
09/03/2023

Great website!

Would Recommend
5/5

K
Shopper Approved - Verified Customer Ken M.
07/06/2023

Shipping price not shown till order is entered. Sales discount not shown till order is entered. The customer service number shown is for an adult call line. Survey guidelines are not disclosed.

Would Recommend
1/5

K
Shopper Approved - Verified Customer Kenneth J.
07/04/2023

Could not figure out how to get the July 4 sale price.

Would Recommend
5/5

H
Shopper Approved - Verified Customer Helen J.
06/26/2023

Website is hard to follow

Would Recommend
3/5

J
Shopper Approved - Verified Customer Janis M.
06/19/2023

I would like to make sure that the clearance price is confirmed

Would Recommend
5/5

K
Shopper Approved - Verified Customer kelly
06/13/2023

quick response to my email

Would Recommend
5/5

D
Shopper Approved - Verified Customer David P.
05/30/2023

Great Product and really lasts a long time

Would Recommend
5/5

M
Shopper Approved - Verified Customer Marilynn S.
05/30/2023

Nice site!

Would Recommend
5/5

J
Shopper Approved - Verified Customer John R.
05/29/2023

Love it, easy to navigate

Would Recommend
5/5

E
Shopper Approved - Verified Customer Ed B.
05/29/2023

Very good organization to buy from.

Would Recommend
5/5

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