FransWicker.com Reviews

4.4 Overall Satisfaction Rating

Based on 744 Ratings

5
525 (70.6%)
4
112 (15.1%)
3
39 (5.2%)
2
12 (1.6%)
1
56 (7.5%)
500+ 5 stars in a row

Customer Service

4.5 Average

5
(28)
4
(5)
3
(1)
2
(2)
1
(1)

Product Satisfaction

4.5 Average

5
(103)
4
(23)
3
(6)
2
(5)
1
(4)

Recommend This Company

4.4 Average

5
(548)
4
(100)
3
(30)
2
(13)
1
(53)

Price Satisfaction

4.4 Average

5
(86)
4
(39)
3
(9)
2
(5)
1
(2)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

FransWicker.com

About Us

Fran's has been serving the public as a family run business for over 45 years, offering the finest quality wicker, rattan, teakwood and cast aluminum products at our 100,000 square foot showroom. 

Our wide assortment includes: living rooms, bedrooms, dining rooms, home office, bathroom, children's, porch and patio furniture and much much more. 

As a direct importer with factories around the world, we are able to offer the highest quality, variety of styles and the best pricing found anywhere. 

Fran's has over 120 designer fabrics to choose from, including Sunbrella. Our on-premise custom cushion department allows you to uniquely create or coordinate any room inside or outside your home. 

Our large in stock inventory guarantees fast shipment of your order. 

Fran's Wicker and Rattan Furniture delivers anywhere in the continental U.S., and satisfaction is guaranteed.

A

Anne C.
Today

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Hi,
Can you please give me the status of my order?
Thank you,
Anne Castro
Recommend this Company
5/5
C

Cindy N.
4 days ago , PA

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Waited long time for delivery. I called customer service and she explained the issue. When product was delivered, the box was ruined and torn open on one corner and down the same side, about halfway down. I checked product while delivery person was there and it was fine. He said his local delivery company received this damaged box as is. So somewhere from your company's delivery to Erie, Pa local delivery company, there was some very rough handling of the product.
Recommend this Company
3/5
Product Satisfaction
4/5
Price
5/5
CustomerService
4/5
J

Janice S.
4 days ago , NM

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I appreciate all of your effort to process our order and over come issues regarding availability. We are thrilled with our new dining set, especially the quality of construction.
Recommend this Company
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
R

Rita R.
4 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy site to navigate.
Recommend this Company
5/5
V

Velma L.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

The store is never open. Customer service not answering.
Recommend this Company
5/5
K

Kathy M.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

I've never heard anything back after I wrote about the change in price from the original order form & not knowing the cost of the shipping. I don't know if it was cancelled or what happened.
Recommend this Company
1/5
J

John K.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

The cabinet arrived on April 3, 2021 via Fed Ex. The cabinet was great, but the glass topper was broken. Contacting customer service to see what our options are.
Recommend this Company
3/5
P

Pinkie A.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

It's been fantastic
Recommend this Company
5/5
M

Mary F.
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Found just what I wanted
Recommend this Company
5/5
L

Lee G.
2 weeks ago , MO

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

As you can see, this order was placed in October of last year. I still have not received it and have had numerous communications with your company and have received many promises, none of which have been fulfilled. The latest was two weeks ago when I was informed a tracking number would be sent to me the next day. It was not. When I inquired further, I received nothing in response. I have no more trust in you. Am I being scammed?
My order finally was sent to me after I spoke with someone on the phone several times who initially was extremely rude. It took a lot of perseverance on my part to have my order fulfilled 4 months after it was ordered. I would not describe it as a pleasant experience. The order arrived in two separate shipments; one for the lamp and another for the shade. End result is that I am pleased with the lamp but don't know if it was worth the process that Fran's Wicker subjected me to in order to purchase it.
Recommend this Company
1/5
Product Satisfaction
1/5
Price
3/5
CustomerService
2/5
Loading Page Animation

See more FransWicker.com Reviews

Visit FransWicker.com ►