FamilyPoolFun.com Reviews
About this CompanyFamilyPoolFun.com is your source for above-ground and in-ground swimming pool kits and supplies, including steps and ladders, pumps, filters, liners, chemicals, pool toys and much more!
We even carry a full line of family rec room games including foosball, air hockey, table tennis, billiards and darts.
Plus, see our great selection of spas and personal home saunas for the ultimate in relaxation!
All purchases are backed by an excellent support staff and our 75 Day Money Back Guarantee!
20 Product Ratings and Reviews
3.7
Overall Star
Rating
About this Company
FamilyPoolFun.com is your source for above-ground and in-ground swimming pool kits and supplies, including steps and ladders, pumps, filters, liners, chemicals, pool toys and much more!
We even carry a full line of family rec room games including foosball, air hockey, table tennis, billiards and darts.
Plus, see our great selection of spas and personal home saunas for the ultimate in relaxation!
All purchases are backed by an excellent support staff and our 75 Day Money Back Guarantee!
Ronnie - 09/09/2021
Last step came broken, two empty boxes missing for packaging. Steps also come with mat. It does not indicate this in the description.
Merchant Choice
Availability of product.
Product Choice
Needed them for pool.
09/09/2021 - NY
Need quicker response for support. Days between email responses. Should have the ability for customer support via phone for returns and exchanges or faster response times via email.
podeyjack - 07/14/2021
Still waiting for our deck to be completed before installing the steps.
Merchant Choice
Best Price for the item
Product Choice
Best Price I could find for this exact step system
07/14/2021 - CT
Ordering was easy and shipping was very fast
Anonymous Customer - 07/12/2021
Bottom two steps arrived cracked/damaged.
07/12/2021 - NH
Steps arrived cracked. We notified the company via email but never received any response.
Karie H - 06/30/2021
The product itself is good quality. I, however, am waiting on a response back on how to return it. Just reading the measurements didn't give me a visual on how much space it actually takes up in the pool. My soul purpose is to walk in the pool for therapy, and it takes up a lot of the area.
Merchant Choice
Easy website to read
Product Choice
I got it because of security for myself and my mother getting in and out of the pool. It however, was much too large for the space.
06/30/2021 - KS
Ordering was easy. I received a quick response that the shipping would have a slight delay, but it shipped a week or so after I ordered it, when the email said it would. I called and spoke with customer service twice. They were very helpful and quite nice. I am now just waiting for an email response about returning the product. The pool steps were fine, they just took up way more space than I anticipated.
Sydney M - 06/23/2021
Pleased with the style and ease of getting in the pool. They float slightly even though the description said they wouldn’t. Stairs seem a little overpriced for the quality.
Erik - 06/21/2021
Looks nice and sturdy! Very easy to assemble!
Merchant Choice
No one else had these stairs
Product Choice
Because it fit my pool
06/21/2021 - NY
Good buy compared to other similar products
brad W - 06/07/2021
Arrived cracked. Have called twice and emailed family pool fun with no reply whatsoever! Will never deal with this company again!
Merchant Choice
Because of other reviews and availability of in stock product.
Product Choice
Because it filled a need
06/07/2021 - AL
If there are any issues expect to be ignored completely!
Bruce D - 06/05/2021
Product assembled easily and is very strong unfortunately still not perfect for my 12 year old Lab to get out of the pool entering is fine
Kim - 06/05/2021
Wish the railing was alitte stronger but a good product otherwise
Merchant Choice
Had the product I needed
Product Choice
It fit our need
06/05/2021 - Pa
Easy and efficient
Darlene P - 06/01/2021
We are happy with the stairs but the assembly was very difficult and time consuming. The holes did not seem to be drilled big enough. We have not yet placed them in our pool as we are building the deck. I'm sure we will enjoy them.
Merchant Choice
They had the stairs we liked.
Product Choice
Large stairs with railing only on one side
06/01/2021 - NH
Good
Francis I - 05/18/2021
did lots of shopping and these were the best price
Merchant Choice
my sister suggested
Product Choice
just what I wanted
05/18/2021 - NH
Good product and great price
nancy T - 05/10/2021
Very nice steps
05/10/2021 - OR
New order
Ken P - 05/08/2021
Well build easy sent up looks Great
Merchant Choice
had the Best ladder that I found and price was wright
Product Choice
looks like a good product
05/08/2021 - NY
very easy to use
Mike M - 04/03/2021
Happy
Merchant Choice
Had what I was looking for
Product Choice
Looks like a great product
04/03/2021 - NJ
Very user friendly
lynn T - 03/28/2021
They arrived broken and cracked. So upset..when I opened my box finally this weekend.
Beth M - 06/13/2020
The product description needs to state that it does not work for round above ground pools, that you must have a straight wall. The description only mentioned that it is for above ground pools.
June F - 05/10/2018
Like
05/10/2018 - GA
Good experience
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