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Shopper Approved collects trusted reviews from customers who have made a verified purchase.
JOSEPH C - 2 weeks ago
Runs great. Needed to replace fuel lines and a couple vacuum lines right away. Due to crimping. And took about a month to receive scooter and about another month to receive the title so it's about a 2 month process to be able to legally drive it. Another than that customer service was good.
2 weeks ago - FL
James R - 2 weeks ago
The seats were damaged the spare tire was missing. I tried to get a replacement,but couldn’t fine the vin #. I’ve called written a few times until I was just ignored
2 weeks ago - LA
I'm making a video of the damage and no spare Facebook and tik tok I'm very disappointed. All I wanted was my spare that's missing. I've purchased from Familygokart this was the worst experience
ron M - 3 weeks ago
This is great for beginners as they can get use to riding without the worry of shifting gears. Another bonus is you set the throttle so the can't get over whelmed.
Just a internet search and I liked that product better than others.
I like the looks of the Trailmaster bikes better than others. Though I was given what I feel is bad info on the size needed as its to small fit my 12 & 15 years old granddaughters.
3 weeks ago - OK
The only issue I had was getting advise. I had called asking about the size of the motorcycle explaining the age of my granddaughters. I inquired if this would be a good size for them or to small, I was informed that this was a good size for them. Well it was and is to small I really wish I had ordered a size larger or told so when I inquired about it.
Brandon R - 3 weeks ago
Because the bikes are sweet
Because I need something I don't have to get a license for. I need transportation for my job. And I can't take riding the city bus anymore.
3 weeks ago - Nc
Awesome. I ride the city bus and I can't take it anymore
Meghan B - 3 weeks ago
Love my scoot but it is a slug uphill. Speedometer goes to 50 but I’ve never been about to get it above 38. Wish it had a little more power.
Found on Google
Had all the qualities I was looking for.
3 weeks ago - NH
I needed immediate customer service when we received the scooter and was told to email support. There should be a direct customer service line.
Roger L - 4 weeks ago
Nice ATV for the money.
Brought from them before with no issues.
Looking for a cost effective ATV
4 weeks ago - RI
The battery that came with the unit wouldn't charge. So I had to buy a new battery. Cost over $175.
Kevin S - 08/19/2023
Our grandson is loving his new “hog” and is the most popular kid on his block and amongst his friends and the girlies.
Selections and price.
Grandson earned it by being an all around good kid.
08/19/2023 - KS
So far so good. The lady I spoke with was friendly and helpful.
Michael D - 08/19/2023
The scooter is excellent in its performance versus price. Unfortunately I have never received the paperwork that is needed to register this vehicle so it is little more than a paperweight. I truly hope at some point to be able to use this vehicle that was payed for in full 2 months ago.
They had the item in stock.
Online reviews were excellent.
08/19/2023 - NY
Having the price increased days after placing the order for special shipping requirements is a sad tactic to use against your customers and a sure way of killing the chance of multiple future sales. Failing to send mso/title documents for months after the sale is simply unacceptable. Truly a disappointing experience.
Paul D - 08/17/2023
So far have not risen it. Just got the paperwork and made the appointment with the DMV. I changed the oil and did what I had to. Looks and runs perfect.
RedFoxMotorSports had screwed me two many times and I needed a new place to buy from. I wanted to try FamilyGoKarts.
It looked real good and matched what I was looking for. I love all the extra features my other two don’t have.
08/17/2023 - CT
So far great. Everything they told me happened the way they said.
Craig S - 08/14/2023
Very good price and shipped fast. Many loose bolts. The intake only had (1) bolt and it was halfway backed out. Also noticed it had no intake gaskets besides a plastic spacer block. After a the air leaks were fixed it ran great!
Best checkout, reviews and shipping options.
I wanted a small affordable UTV.
08/14/2023 - VA
Great kart. The missing intake bolt, missing intake gaskets and various loose bolts were the only issues.
Janie H - 08/14/2023
Did NOT get the white one, they were supposedly out. I did receive a red one but the driver side roll bar was badly bent
Is located in the United States
fun for grandkids
08/14/2023 - AR
Basically you should say it's damaged when you get it. I was not at work the day it arrived the shipping guy received it and the box looked good.. it appears to have been damaged before boxing and shipping
Patrick - 08/12/2023
Great buy for the price! Had issues with the engine burning oil bad, the carburetor was leaking, clutch is sticking, the exhaust pipe keeps getting loose, but read reviews this happen. Changed the carburetor. Overall, if you know how to fix things it’s good. Great starter dirt bike.
Great price, pretty fast shipping.
Great price and availability
08/12/2023 - CA
It was a quick and easy process to order this dirt bike.
Kelly S - 07/22/2023
Delivery was excellent, the scooter is fantastic, however the fuel gauge does not work. Other than that, I have been very happy with my purchase and enjoy riding!
Selection, price and delivery
Actually…the one I wanted was back ordered so, I chose one more readily available. No regrets.
07/22/2023 - NC
Excellent customer service.
Chad H - 07/12/2023
This one piece was missing with my original order of my scooter. After a horrible experience over multiple emails, texts, and calls, I was not able to get this piece sent to me buy this zero-customer-service company. After a year of trying and emailing with the owner, I finally just bought the part. I paid more in shipping and handling than for the actual piece. It could have been resolved last year if they would have just mailed me the part for free due to the sold me scooter. My advice is to NEVER interact with this company.
I really wish I hadn't when I ordered my scooter and will never again.
It wasn't included with the scooter when I purchased it.
07/12/2023 - ND
In one word, horrible am buying a part that wasn't included with the scooter I purchased. Due to horrible customer service to obtain the part, I am forced to buy it. Absolutely terrible experience and I will not recommend your store to anyone and will be leaving bad reviews on Yelp, Google, and any other customer review sites I can locate.
Cool R - 07/08/2023
a good scooter but needed adjustment of the carburetor.
Was supposed to be $400 discount but then they tacked on additional fuel surcharge or access fees, I cannot remember what they called it So there was some discount involved.
$400 discount. It was supposed to be but worked out much less.
07/08/2023 - NY
Slow shipping and the worst experience I have had from any company in sending the Certificates of Origin. They say that they have to wait for the Certificates of Origin to come to them from their supplier and then they can send it to me. They say 3-5 weeks for the Certificates to reach me but it way past 5 weeks and no signs of the 2 certificates for the scooters, so the scooters are sitting in my garage like dead elephants as I cannot register at the DMV without the Certificates, neither can I ride without a plate. I have purchased gas mopeds from other companies multiple times. There is no other company that takes this long to send their Certificates. Most companies print their own Certificates and mail them to customers withing 5-10 days max. Its highly frustrating and disappointing that Family Go Karts has this bad practice of not being able to print their own certificates and mail them out quickly, instead depending on their suppliers for this. The managers and associates have no concern or care about improving their processes and the time lag for the certificates is unbearable. I am extremely disappointed and will never buy from this company again.
Leticia F - 07/01/2023
Received my order damaged with severe cracks on the body of the Jeep. It has been 6 weeks since I have been waiting for a replacement or a response, and I am making payments on something that I don’t even have. Very disappointed because this was purchased for my sons birthday, way in advance only to have such an awful experience.
I chose this company after my first purchase a year ago that was a pleasant experience.
I chose this specific product because it met my disabled sons medical needs with having a gas pedal which allows my son to enjoy riding which otherwise he wouldn’t be able to due to his medical condition of low muscle tone.
07/01/2023 - CA
Each contact I have had to attempt and resolve my issue has been the same and has gotten me nowhere.
Paul K - 06/28/2023
This scooter runs well. This is the first I am hearing from this company since I bought this product over a month ago. I confirmed receipt of this item so I am confused by this delay?
You have the product I have been searching for.
It is what we wanted.
06/28/2023 - IL
I was hopeful to get a phone call, text, or email within 72 from me receiving this scooter. I never heard from anyone until now. I didn't spend hundreds, I spent thousands on this product. My expectations are too high.
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