1 week ago , IN
Ordered Monday (9/13), but nothing shipped as of Saturday (9/18). UPS had no record of any shipment to my address even in transit, even though 48 hours would be well long enough to arrive in Indianapolis (from Fishers? a dozen miles away?). So I called and I called and I called again, all I got was a recording to leave my name & # and someone would call me back. They never did - this WAS within business hours, but my calls were ignored.
OK, so I'm cancelling my order and expect a full refund. If the package arrives, I will return it, but I am quite certain it hasn't even shipped yet, so don't bother shipping now.
Yea, my experience = an "F -". I don't care if the RevitaLife product might be OK, the customer service is abysmal. My earlier plan was to buy a completely new unit from Amazon, about $30 less than your cost for just filters, and Amazon will have it here in 48 hours. Wish I'd done that originally.
1 week ago , NV
great customer service, and great product. its so nice not haveing to worry about any water treatment issues all year long. thanks again for everything!
1 week ago , NY
We built a new house and were frustrated to find the water smelled like iron/blood/copper pennies and that the toilets and tub had yellow water which also looked rust colored in the toilet tanks. My daughter filled the tub with water for a bath and was nauseated by the rust color and 'blood' odor and emptied it- never bathing in it. Totally unacceptable. We have since found out that is quite normal for our part of the country. The usual sediment filter on our pipes from the initial plumbing build was absolutely rust colored and we were changing it monthly, yet the water issues remained. Dry skin, staining in tubs and sinks, showers and bath, and iron odor from water whenever it was used- even simply brushing teeth. Even my long hair held the scent of iron long after shampooing. Being environmentally conscious and very mindful of chemicals due to serious health issues, we avoided standard water softeners which use salt and various chemicals. We came across Easy Water and their long business history, products offered, and predominantly outstanding reviews. It felt right. And at this point, over a week following installation, it clearly (no pun intended!) was the right choice. Our plumber for our home did the installation- he even contacted Daniel Burroughs, who was the Easy Water representative we spoke to for clarification at one point. I spoke to Dan for an hour when I first reached out to the company for information. He had me take pictures of our toilet bowls with water and we shared the water testing numbers a local service had done for us so he did not need further numbers to determine our problem. Our clear problem was iron which was not at horrendous levels but still too high and damaging. Unbeknownst to us, we also have blackening from Manganese. Dan recommended the Iron Shield as well as the water conditioner unit because our water hardness was high enough to cause damage to all of our appliances as well as our on-demand water heater. Dan was patient, invested, knowledgeable and kind with my many questions. He was also confident this system would correct our problems. Our Iron Shield and water conditioner are installed. The iron/blood/copper penny odor immediately disappeared. Our water is crystal clear. We never tasted poor quality water, but the odor and color of the water was unacceptable, in addition to the hidden scaling it was creating to damage our pipes. We have a water test which Dan sent to us which we will complete and send back to him in a month or so to see the change in our water quality numbers and to hopefully substantiate a change in the grains of hardness for the water since we can't really evaluate that yet on our own. It has only been about a week and a half, but no yellow/rust water, no odor is very clear. We are HIGHLY pleased with these products and the customer service. We have heard there are many copycat similar businesses out there, but we will state that in our experience thus far, our Iron Shield worked immediately following installation. Hoping the test numbers in a month will show the hardness drop to an acceptable level. We are honorable people who highly value honorable companies. We know everything has a life limit and that we will get approximately 15 years from this system if we maintain it properly (which is once or twice a year peroxide treatment-can't get more low-maintenance than that!)-any machinery eventually wears out. Yes, it cost us about $4,000 for our setup. And we now have pure, clean water with no chemicals or salt to hurt us. For $266 per year if you break down the cost, is it worth it? Absolutely! And no damage to every appliance and system in our house which uses the water-right there you highly increase savings for replacement appliances. Reputable company. Reputable products we bought. We have nothing to state other than the truth, which has been nothing but positive service and products thus far. Wishing you all the best with your healthy water pursuits.
2 weeks ago , FL
My ten-year-old EasyWater unit experienced an internal failure. I contacted EasyWater, described the indications and was told that the failure was likely due to the age of the unit. They told me that a new unit would be shipped the same day and that it would have an expected service life of 12-15 years. I am now awaiting delivery of the new unit so I can replace the old one.
2 weeks ago , CA
Absolute great customer service. Problem diagnosed and a new unit ordered. I was given a very good deal. Very satisfied!
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