Today , IN
I ordered my soap dispenser for my kitchen sink 1 day ago. I have received this email today asking for my customer experience but my item that I purchased still not completed processing or even been shipped yet.
I would think that my opinion would be solicited AFTER I received product and completed my interaction with DecorPlanet.
Today , TN
Awesome experience. Best price I could find online and shipping/delivery was much faster than quoted (which was great because we needed a kitchen faucet STAT!). The Brizo kitchen faucet we purchased is excellent quality and was easy to install - leaps and bounds better than anything you could find in a big box retailer.
Was assured that the item I needed (kitchen cabinet handles) was in stock. It wasn't--I rec'd a partial shipment of 1/3 of the order and was told that the remainder would not be shipped until June (or later!). There began an odyssey to get a refund (I'm still waiting for part of it to be credited to my credit card) and shipping information to return the partial order. I would not use Decor Planet again
Today , CA
It has been almost 3 months since I ordered. I still have NOT received my order. I reached out to customer service and did not get a reply. I did however receive an email 3 weeks after the first estimated shipping date stating a new estimated shipping date. I'm not even sure why I was asked to review my order when I haven't received it. I didn't order a large out of stock item, I ordered a piece of plastic for a sink fixture. When I placed my order it said "in stock" if it was not in fact in stock then I never would have placed my order. Just bad business!
Today , NY
Vanity did not arrive when seller predicted. It was delayed by about two months, and as that two months was almost up I was told again it would be delayed another two months, and I'm still waiting today. Seller gave me a 10% extra discount in view of the delays, which was nice, but I gladly would have paid even an extra 10% to receive my vanity on time so that the bathroom doesn't remain without a sink for so many months. At this point I have little confidence as to when it will eventually arrive.
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