"Lorena and Kristel,
Thank you so much for the wonderful vacation to Costa Rica! We all cannot say enough good things about your country and the people who cared for us on our trip. From the arrival at the airport until we flew home, things went smoothly and we enjoyed ourselves so much. Your prompt and thorough planning, sharing of info, clear communication and answering of questions was so helpful and reassuring.
We are so glad we booked with you - we felt it would be smart to have a travel agency FROM Costa Rica help us plan our trip and assist us when we were down there and we were so RIGHT! Your team was perfect in responsiveness and helpfulness every time we contacted you.
We loved having the WhatsApp group available with your staff. The responses were so prompt and helpful. Especially with flight delays, it was reassuring to know that our pickup person was aware and available so late at night to get us to our hotel. The balance of activities, travel, and down time was perfect for our group of adults and teens. We appreciated your advice and options available for us to choose our itinerary.
Our drivers, each and every one of them, were courteous and helpful. With their English, aided with our limited Spanish, communication was seldom an issue. We found the trips to be quite informative as well as comfortable. Especially with a group of ten travelers, it was so nice to not have to worry about driving and navigation. MyCostaRica and the transport companies really made things so much easier on us all. In addition we need to commend their promptness. With Central America having a reputation for being more relaxed about punctuality and Americans sometimes being overly obsessed about it, we we never had an issue of waiting on drivers.
When it comes to the activities, MyCostaRica nailed it as far as the group in general is concerned. We had a couple activities that some our our group chose to not participate in due to fear of heights and recent surgery. That said, with MyCostaRica's help, we were able to find alternatives that were more than acceptable. The guides should be commended for their professionalism and friendliness. Guests' safe enjoyment of the activity was clearly paramount in the minds of each guide/driver/assistant that we dealt with. They were all wonderful ambassadors for Costa Rica.
As far as the resorts go, we felt safe, comfortable, and well cared for. The management and staff were kind and helpful. Again, thanks for all that you provided and being there to inform and aid us while we visited Costa Rica. We look forward to returning."