CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

Filter

243 Verified Customer Reviews

243 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
217
(89.3%)
4 Shopper Approved - Review Star
15
(6.2%)
3 Shopper Approved - Review Star
6
(2.5%)
2 Shopper Approved - Review Star
3
(1.2%)
1 Shopper Approved - Review Star
2
(0.8%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
92
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
202
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
198
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
88
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.3
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

5 years collecting reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

Filter
V
Shopper Approved - Verified Customer Vivian C.
12/19/2019

Good product

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

C
Shopper Approved - Verified Customer Charlie
12/18/2019

Easy site to navigate and products look great

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Charlie,
Thanks for your 5-Star Rating and compliments on our website & products.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

T
Shopper Approved - Verified Customer Tami P.
12/16/2019

Checking out was extremely difficult.

Would Recommend
3/5
Would Buy Again
4/5

Merchant Response

CharlesUnderwood.biz tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

J
Shopper Approved - Verified Customer Jim
12/15/2019

I have a handmade brass lizard buckle to put on this belt. I could send you a picture of the ensemble when I receive the belt if you like. Let me know.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Jim,
We appreciate your "5-Star" rating and we would love to see a picture of your Buckle on our Belt!
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer Donna W.
12/14/2019

Good experience

Would Recommend
4/5
Would Buy Again
4/5

G
Shopper Approved - Verified Customer George M.
12/13/2019 , NC

Great shopping experience!!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

B
Shopper Approved - Verified Customer bob P.
12/12/2019

Fantastic service

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Bob,
Thank you for taking the time to rate our family business with your "5-Star" Review.
We also appreciate the compliment on our Service and look forward to working with you for many years.
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer Dordaneh M.
12/08/2019

hope you can get it out as soon as possible!! Thank you, DM

Would Recommend
4/5
Would Buy Again
4/5

D
Shopper Approved - Verified Customer Duane J.
12/07/2019 , WI

Beautiful lizard belt with superb craftsmanship

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Lizard Belt 1 316 with 2 Classic Buckles  Black  42
Lizard Belt 1 316 with 2 Classic Buckles Black 42
Read more reviews about this product

12/07/2019

Beautiful belt and superb craftsmanship


K
Shopper Approved - Verified Customer Kelley B.
12/05/2019

Very easy!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Kelley,
Thank you for taking the time to rate our Collection.
Your order has shipped and we look forward to working with you again !
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer Denise K.
12/04/2019 , GA

My shopping experience was very good. The web site is easy to use.
Beautiful products!!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Company Response

Hi Denise,
Thank you very much for shopping with us and great to hear that our website is easy to use !
We look forward to providing you with Charles Underwood "Beautiful" products for many years.
Sincerely,
Charles Underwood Fine Leathergoods
Alligator Belt 1 316 with 2 Classic Buckles  Cognac glazed finish  34
Alligator Belt 1 316 with 2 Classic Buckles Cognac glazed finish 34
Read more reviews about this product

12/04/2019

Very nice quality belt.


E
Shopper Approved - Verified Customer Elizabeth C.
12/04/2019

user friendly shopping

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Elizabeth,
Thank you for our 5-Star Rating...and we always appreciate comments regarding a Friendly Experience.
Happy Holidays from our family to yours !
Sincerely,
Charles Underwood Fine Leathergoods

F
Shopper Approved - Verified Customer Fielden F.
12/03/2019

Thank you

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Fleming,
Thank you for your 5-Star Review ! 
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

S
Shopper Approved - Verified Customer Stuart C.
12/02/2019

good

Would Recommend
4/5
Would Buy Again
4/5

J
Shopper Approved - Verified Customer James Q.
12/02/2019

Looking forward to your beautiful craftsmanship!!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello James,
Nice to work with you and your first order is shipping today, 12/3. 
Your Belt order is in production and will be shipping shortly thereafter.
Thank you and we appreciate your business and review.
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer David S.
12/02/2019

Beautiful belts

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello David,C
Thank you for your "Beautiful" compliment and 5-Star Review of our Belt Collection.
We look forward to working with you for many years.
Sincerely,
Charles Underwood Fine Leathergoods

P
Shopper Approved - Verified Customer Paul A.
12/01/2019 , GA

I already have two of your belts and this order makes three. Excellent quality with no service issues!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Paul,
Thank you for your #3 Belt order !   It was shipped yesterday, 11/18/19.
Please enjoy and stay in touch.
Sincerely,
Charles Underwood Fine Leathergoods
Crocodile Belt 1 316 with Scottsdale Gold Plated Buckle Set  Black  36
Crocodile Belt 1 316 with Scottsdale Gold Plated Buckle Set Black 36
Read more reviews about this product

12/01/2019

Great product! This is my 3rd belt. Love them.


R
Shopper Approved - Verified Customer Rick W.
11/30/2019

A

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Rick,
Thank you for the "5-Star" recommendations !
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Lizard Belt 1 316 with Telluride Buckle Set  Cognac  40
Lizard Belt 1 316 with Telluride Buckle Set Cognac 40
Read more reviews about this product

11/30/2019

Would purchase from here again


S
Shopper Approved - Verified Customer Stuart B.
11/30/2019

It took me 5 try’s on the website to get purchase completed. Every time I had to re enter address and credit card info. Very cumbersome

Would Recommend
1/5
Would Buy Again
3/5

Company Response

Hello Stuart,
After researching the problem you had checking out, I found that if incorrect data is submitted on the Credit Card checkout page, it defaults back to a blank form each time any incorrect data is re-submitted.  According to our Web Host technical support this occurs as a preventative measure to stop bots from hacking the system through numerically sequenced repetitions .  I realize this created a frustrating experience with our Website but do appreciate your many years as a customer and hopefully will hear from you again in the future.
Sincerely,
Charles Underwood, President

S
Shopper Approved - Verified Customer Susan E.
11/30/2019

Very smooth and easy

Would Recommend
4/5
Would Buy Again
5/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024