In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society.
243 Verified Customer Reviews
243 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society.
04/21/2020
quality
Company Response
Thank you for taking the time to rate our family business. Yes, "QUALITY" has always been our Top Priority since our inception in 1978. The early career of a professional Bull Rider combined with engineering studies at ASU, gave Charles toughness combined with attention to detail which attributed to the longevity of our family business since 1978. We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
02/25/2020
Appreciate the email from Ms. Underwood. Nice touch! Cool belt. Fits great. Will but another soon.
Company Response
Sincerely,
Charles Underwood Fine Leathergoods
02/22/2020 , WA
Site is easy to navigate and has a pleasant feel to it.
Company Response
Thank you for your Review and info about our website.
We also appreciate your business and look forward to hearing from you again.
Sincerely,
Charles Underwood Fine Leathergoods
02/22/2020
Beautiful belt; love the texture. Quality seems good but time will tell.
02/11/2020
product was great still haven't received the credit due to my amex yet/
Merchant Response
02/11/2020
I loved the belt strap but I haven't received my refund for the buckle yet! Aside from that it is all good
Company Response
Hello Barbara,
Glad you loved your Charles Underwood Belt Strap and per our discussion, you discovered your refund had been processed on the same day of your original purchase.
Thank you and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
02/11/2020 , NC
Great description on website and item matched it perfectly
Company Response
Appreciate your Review and nice to hear from you again !
Sincerely,
Charles Underwood Fine Leathergoods
02/11/2020 , KY
Best gift ever. Thank you
Company Response
So glad we could make it happen for your Husband's Best Gift Ever !
We're proud to have been a part of his Celebration.
Sincerely,
Charles Underwood Fine Leathergoods
02/11/2020
This was the best present I could have ever bought my husband. I couldn't have been more happy with the quality of the belt. The box and bag it came in was a wonderful surprise. It made the gift so much nicer to present to him.
Company Response
Hello Trish,
Thank you for your 5 Star Review of our Rattlesnake Belt w/Buckle and so nice to hear that you were so pleased with your purchase for your husband.
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
02/10/2020
Thank you Ginger!
Company Response
I enjoyed speaking to you and "Congratulations & Good Luck" to Justin with his new business venture in Dallas, Texas !
Sincerely,
Ginger Underwood
Charles Underwood Fine Leathergoods
02/09/2020
Great descriptions of belts.
Company Response
Thank you for taking the time to review our family business and your compliment about Belt Descriptions. We appreciate the feedback and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
01/22/2020
Thanks a lot for your friendly and soon replies!
Company Response
Thank you for your business and appreciate your review too.
Sincerely,
Charles Underwood Fine Leathergoods
01/15/2020
It was just OK. Want to see about response time. Response time ended up pretty good.
01/15/2020
A little lighter chocolate color than I thought, but very well made.
01/15/2020
Entering personal data wasn’t too friendly to enter.
01/13/2020
I had to enter data twice on payment information; first card was "not in proper form" although I am pretty sure it was. I changed to another card. When done, I hit submit but it took a long time to go through.
01/09/2020
great product line...great service
Company Response
Thank you for taking the time to rate our family business.
We appreciate it and enjoyed working with you.
Sincerely,
Charles Underwood Fine Leathergoods
12/30/2019
Fantastic service!!!
Company Response
Thank you for taking your time to rate our family business.
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
12/28/2019
Shipped fast and excellent product
Company Response
Thank you for your order and we appreciate your business.
Happy New Year !
Sincerely,
Charles Underwood Fine Leathergoods
12/27/2019
No
12/25/2019
no comment
12/25/2019
good web order
Company Response
Thank you for taking your time to give us a 5-Star Rating.
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
12/25/2019
More than I expected
12/24/2019
experience was fine
Company Response
Thank you for your review of our Collection.
Your order is shipping this week and from our family to yours, Happy Holidays !
Sincerely,
Charles Underwood Fine Leathergoods
12/24/2019
Will know more after presenting to my son for Christmas. Hoping it will work with his belt buckle!
12/23/2019
Excellent quality and very good service.
Company Response
Thank you for your Reviews. Your 2nd Order is shipping today, 12/23.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You