CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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243 Verified Customer Reviews

243 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
217
(89.3%)
4 Shopper Approved - Review Star
15
(6.2%)
3 Shopper Approved - Review Star
6
(2.5%)
2 Shopper Approved - Review Star
3
(1.2%)
1 Shopper Approved - Review Star
2
(0.8%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
92
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
202
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
198
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
88
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.3
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

5 years collecting reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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J
Shopper Approved - Verified Customer john K.
04/21/2020

quality

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello John,
Thank you for taking the time to rate our family business.  Yes, "QUALITY" has always been our  Top Priority since our inception in 1978. The early career of  a professional Bull Rider combined with engineering studies at ASU, gave Charles toughness combined with attention to detail which attributed to the longevity of our family business since 1978.  We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

J
Shopper Approved - Verified Customer James S.
02/25/2020

Appreciate the email from Ms. Underwood. Nice touch! Cool belt. Fits great. Will but another soon.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you James, enjoyed working with you and appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

G
Shopper Approved - Verified Customer Garth S.
02/22/2020 , WA

Site is easy to navigate and has a pleasant feel to it.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Hello Garth,
Thank you for your Review and info about our website.
We also appreciate your business and look forward to hearing from you again.
Sincerely,
Charles Underwood Fine Leathergoods
Crocodile Belt 1 316 with 2 Classic Buckles  Black  Size 32  For 29 to 30 WaistPants
Crocodile Belt 1 316 with 2 Classic Buckles Black Size 32 For 29 to 30 WaistPants
Read more reviews about this product

02/22/2020

Beautiful belt; love the texture. Quality seems good but time will tell.


B
Shopper Approved - Verified Customer Barbara U.
02/11/2020

product was great still haven't received the credit due to my amex yet/

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
3/5
Customer Service
2/5
Delivery
4/5

Merchant Response

CharlesUnderwood.biz tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Lizard Belt 1 316 with Taos Buckle Set  Black  32
Lizard Belt 1 316 with Taos Buckle Set Black 32
Read more reviews about this product

02/11/2020

I loved the belt strap but I haven't received my refund for the buckle yet! Aside from that it is all good

Company Response

Hello Barbara,
Glad you loved your Charles Underwood Belt Strap and per our discussion, you discovered your refund had been processed on the same day of your original purchase.
Thank you and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer Jingles
02/11/2020 , NC

Great description on website and item matched it perfectly

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Jingles,
Appreciate your Review and nice to hear from you again !
Sincerely,
Charles Underwood Fine Leathergoods

T
Shopper Approved - Verified Customer Trish C.
02/11/2020 , KY

Best gift ever. Thank you

Would Recommend
5/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Trish,
So glad we could make it happen for your Husband's Best Gift Ever ! 
We're proud to have been a part of his Celebration.
Sincerely,
Charles Underwood Fine Leathergoods
Rattlesnake Belt 1 12 with Barbwire Buckle Set  36  Made To Order within 10 business days
Rattlesnake Belt 1 12 with Barbwire Buckle Set 36 Made To Order within 10 business days
Read more reviews about this product

02/11/2020

Best Gift Ever

This was the best present I could have ever bought my husband. I couldn't have been more happy with the quality of the belt. The box and bag it came in was a wonderful surprise. It made the gift so much nicer to present to him.

Company Response

Hello Trish,
Thank you for your 5 Star Review of our Rattlesnake Belt w/Buckle and so nice to hear that you were so pleased with your purchase for your husband.
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods


M
Shopper Approved - Verified Customer Maeve S.
02/10/2020

Thank you Ginger!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Maeve,
I enjoyed speaking to you and "Congratulations & Good Luck" to Justin with his new business venture in Dallas, Texas !
Sincerely,
Ginger Underwood
Charles Underwood Fine Leathergoods

C
Shopper Approved - Verified Customer Carole H.
02/09/2020

Great descriptions of belts.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Carole,
Thank you for taking the time to review our family business and your compliment about Belt Descriptions.  We appreciate the feedback and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

F
Shopper Approved - Verified Customer Fr. M.
01/22/2020

Thanks a lot for your friendly and soon replies!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Dr. Peters,
Thank you for your business and appreciate your review too.
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer DANIEL K.
01/15/2020

It was just OK. Want to see about response time. Response time ended up pretty good.

Would Recommend
3/5
Would Buy Again
3/5
Product Satisfaction
4/5
Price
4/5
Delivery
4/5
Italian Kid Leather Letter Rack  Chocolate
Italian Kid Leather Letter Rack Chocolate
Read more reviews about this product

01/15/2020

A little lighter chocolate color than I thought, but very well made.


W
Shopper Approved - Verified Customer Wayne M.
01/15/2020

Entering personal data wasn’t too friendly to enter.

Would Recommend
4/5
Would Buy Again
4/5

P
Shopper Approved - Verified Customer Philip R.
01/13/2020

I had to enter data twice on payment information; first card was "not in proper form" although I am pretty sure it was. I changed to another card. When done, I hit submit but it took a long time to go through.

Would Recommend
3/5
Would Buy Again
4/5

B
Shopper Approved - Verified Customer Bob W.
01/09/2020

great product line...great service

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Bob,
Thank you for taking the time to rate our family business.
We appreciate it and enjoyed working with you.
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer Demetrius W.
12/30/2019

Fantastic service!!!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Demetrius,
Thank you for taking your time to rate our family business.
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

G
Shopper Approved - Verified Customer Gary R.
12/28/2019

Shipped fast and excellent product

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Gary,
Thank you for your order and we appreciate your business.
Happy New Year !
Sincerely,
Charles Underwood Fine Leathergoods

B
Shopper Approved - Verified Customer Brian H.
12/27/2019

No

Would Recommend
5/5
Would Buy Again
4/5

T
Shopper Approved - Verified Customer thad B.
12/25/2019

no comment

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
Delivery
3/5

M
Shopper Approved - Verified Customer Michael B.
12/25/2019

good web order

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Michael,
Thank you for taking your time to give us a 5-Star Rating.  
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
Crocodile Belt 1 316 with Mojave Buckle Set  Black  42
Crocodile Belt 1 316 with Mojave Buckle Set Black 42
Read more reviews about this product

12/25/2019

More than I expected


K
Shopper Approved - Verified Customer Kathy W.
12/24/2019

experience was fine

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
Delivery
3/5

Company Response

Hello Kathleen,
Thank you for your review of our Collection.
Your order is shipping this week and from our family to yours,  Happy Holidays !
Sincerely,
Charles Underwood Fine Leathergoods
1  Lizard Strap for Slide Buckle  Select this width for current Tiffany buckles  Chocolate  Custom M
1 Lizard Strap for Slide Buckle Select this width for current Tiffany buckles Chocolate Custom M
Read more reviews about this product

12/24/2019

Will know more after presenting to my son for Christmas. Hoping it will work with his belt buckle!


D
Shopper Approved - Verified Customer David S.
12/23/2019

Excellent quality and very good service.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi David,
Thank you for your Reviews.  Your 2nd Order is shipping today, 12/23.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

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