CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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243 Verified Customer Reviews

243 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
217
(89.3%)
4 Shopper Approved - Review Star
15
(6.2%)
3 Shopper Approved - Review Star
6
(2.5%)
2 Shopper Approved - Review Star
3
(1.2%)
1 Shopper Approved - Review Star
2
(0.8%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
92
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
202
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
198
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
88
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.3
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

5 years collecting reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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J
Shopper Approved - Verified Customer John B.
01/06/2021

outstanding

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi John,
Nice to hear from you again and look forward to working with you in 2021.
Merry Christmas & Happy New Year !
Sincerely,
Charles Underwood Fine Leathergoods

D
Shopper Approved - Verified Customer Dawnette B.
12/23/2020

I have purchased from Charles Underwood for a few DECADES! I will continue my loyalty as their products are beautiful

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Dawnette,
Thank you for your continued business and have a Wonderful Christmas !
Sincerely,
Charles Underwood Fine Leathergoods

L
Shopper Approved - Verified Customer Lowell S.
12/23/2020

Love you products!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Lowell,
Thank you for your compliment on our Collection and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

J
Shopper Approved - Verified Customer Jennifer J.
12/21/2020

Everything went smoothly and the desk set looks beautiful.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
12/18/2020

Very pleased!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

D
Shopper Approved - Verified Customer DON W.
12/14/2020

2nd Belt. Great.

Would Recommend
4/5
Would Buy Again
5/5

Company Response

Hi Don,
Nice to hear you're enjoying your 2nd Belt from our Collection.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

A
Shopper Approved - Verified Customer Aaron B.
12/03/2020

1st class all the way, My 2nd desk set from the Underwoods

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Aaron,
Thank you for the "5-Star" Review on our Desk Set Collection.
We always appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

K
Shopper Approved - Verified Customer Kenneth H.
11/30/2020

I have bought two belts from you before as gifts and they were fantastic. Getting one for myself this time. Looking forward to getting it. Keep up the excellent work. Thanks

Would Recommend
5/5
Would Buy Again
4/5

Company Response

Hello Kenneth,
Thank you for the compliments on our Belt Collection.
We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

E
Shopper Approved - Verified Customer Emily P.
11/29/2020

quality products. second set that I own

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Emily,
So nice to work with our "Valued Customers" year after year.
We always appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

W
Shopper Approved - Verified Customer william J.
11/27/2020

Great family owned company and great product.
I like these products as legacy gifts

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello William,
Have a wonderful Christmas.
Sincerely,
Charles Underwood Fine Leathergoods

A
Shopper Approved - Verified Customer Anonymous Customer
11/26/2020

Your website order entry software sucks. I had to try multiple times. Not sure I have gotten the 25% discount - could not tell from the order entry screens.

Would Recommend
2/5
Would Buy Again
3/5

D
Shopper Approved - Verified Customer Diane H.
11/23/2020

I have ordered several alligator and Crocodile belts and all have been high quality and loved by the person who received it

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Diane,
Thank you for your order placed today.
We always appreciate your compliments and very happy to hear that your gift items are loved !
Sincerely,
Charles Underwood Fine Leathergoods 

S
Shopper Approved - Verified Customer Steve
11/18/2020

Great Product

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Steve,
Thank you for the "Great Product" review and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

J
Shopper Approved - Verified Customer James M.
11/17/2020

I really enjoyed talking with them about belt I was buying, looked all over internet best looking belt I saw. Great Great people to deal with.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi James,
Enjoyed speaking with you about your Belt Purchase and glad we could answer all your questions.
Appreciate the order and look forward to working with you again soon.
Sincerely,
Charles Underwood Fine Leathergoods

B
Shopper Approved - Verified Customer Baker G.
11/14/2020

Great!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Baker,
Thank you for the "Great" Review and we always appreciate a compliment of our family business.
Sincerely,
Charles Underwood Fine Leathergoods

M
Shopper Approved - Verified Customer Matthew O.
10/30/2020

Navy EOD

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Matthew,
Thank you for your review of our family business.
We sincerely appreciate it !
Charles Underwood Fine Leathergoods

L
Shopper Approved - Verified Customer Lee M.
10/27/2020

Excellent.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Hello Lee,
Thank you for the "Excellent" compliment on our Review Page.
We appreciate your business and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

B
Shopper Approved - Verified Customer Brendan M.
10/15/2020 , NY

Absolutely love my products from here. Extremely high quality and very friendly, family service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Brendan,
It's Great to hear you Love your Charles Underwood Collection !
Quality & Family Service has always been a priority since 1978, and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

S
Shopper Approved - Verified Customer Steven B.
10/04/2020 , TX

All good. Rattlesnake belt is beautiful..we'll see how it holds up over time....thank you.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Company Response

Hello Steven,
Glad you like your Beautiful Rattlesnake Belt, Thank you ! and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

A
Shopper Approved - Verified Customer Arthur R.
10/04/2020 , IL

I love the belt.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Hi Arthur,
Thank you for taking the time to let us know you "Love" your Belt.
We hope you enjoy it for many years and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

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