In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society.
244 Verified Customer Reviews
244 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society.
Fred M.04/08/2022 , NY
None
Company Response
Hello Fred,
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Anonymous Customer04/06/2022
No additional comments.
Company Response
Hello Charles Underwood Customer,
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Anne W.03/20/2022 , DC
Ordered an alligator wallet for husband more than a few years ago - it's still in great shape and looks beautiful!
Company Response
Hello Anne,
Nice to hear from you again and we always appreciate your business.
Sincerely, Charles Underwood Fine Leathergoods
C J.02/25/2022 , Arizona
Poor customer service.
Company Response
RE: Order #2928 Cynthia Johnson Vaccaro
Hello Cynthia,
Thank you for taking the time to explain your review and that you were pleased with your Letter Tray & Lid.
We did not receive your e-mail requesting tracking information and it should have been auto generated from USPS.
We use USPS.com service for our shipments and rely on their commitment to forward all tracking information when an order is shipped using the e-mail that is entered during order placement. We appreciate you letting us know so we can follow up on this problem to avoid any future confusion.
Once again, our apologies and we appreciate your business.
Sincerely, Charles Underwood Fine Leathergoods
Robert M.01/23/2022 , Florida
This is the second time I have ordered from you. I like your high quality merchandise.
Company Response
Hi Robert,
So nice to work with you again and really appreciate your compliment regarding our "high quality merchandise."
Sincerely, Charles Underwood Fine Leathergoods
Anonymous Customer01/11/2022
Thank You
Jerome F.01/08/2022 , Colorado
You all rock!!!
The belt is absolutely spectacular!!!
I hoped it would compliment my snakeskin hat band from Miller Hats and looking at the two together, you'd think they came from the same place. Outstanding guys/gals!
Company Response
Hi Jerome,
So glad you're thrilled with your Rattlesnake Belt and that it was a great match for your Hat Band. Look forward to working with you again.
Sincerely, Charles Underwood Fine Leathergoods
Richard R.01/06/2022
What quality discovery, thanks.
Company Response
Hello Richard,
We appreciate your "Quality Discovery" compliment on our Collection and we look forward to working with you again soon.
Sincerely, Charles Underwood Fine Leathergoods
Leonard F.01/04/2022
Very great service and efficient
Company Response
Hello Leonard,
Thank you for taking the time to review our Collection regarding our efficient service.
We appreciate your business.
Sincerely, Charles Underwood Fine Leathergoods
Police D.12/27/2021 , TN
I contacted the business for a question about a product. They were so professional and customer friendly. It is such a pleasure to call a company who does outstanding work, takes pride in their work and they know you by name.
Company Response
It was a pleasure to work with you and we look forward to hearing from you in the future.
Sincerely,
Charles Underwood Fine Leathergoods
Peter C.12/23/2021
Quality and style!
Company Response
Hello Peter,
Thank you for your compliments on our"Quality and Style." We appreciate your business.
Sincerely, Charles Underwood Fine Leathergoods
Lauren L.12/21/2021
Easy ordering.
Company Response
Thank you for the compliment on our Website and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Robert H.12/15/2021
Look forward to receiving the order. Thank you
Company Response
Thank you for your business and Merry Christmas.
Sincerely,
Charles Underwood Fine Leathergoods
Maribeth E.12/03/2021 , New Jersey
Exquisite leather goods! My favorite site to
shop for my husband! Quick delivery, too!
Company Response
We always look forward to hearing from you and appreciate the compliments !
Sincerely,
Charles Underwood Fine Leathergoods
SLSMDJD12/01/2021
ordering was seemless.......let's hope the rest of the experience follows suit
Company Response
Thank you for your order, we appreciate your business and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
Joel O.12/01/2021
Great product.. good website-store
Company Response
Thank you for the compliments and we wish you a Merry Christmas.
Sincerely,
Charles Underwood Fine Leathergoods
Tonya B.11/10/2021
VERY HAPPY! My first time ordering from this company and their customer service was EXCELLENT! I had a question, left a voice mail on a Sunday and a very polite and professional gentleman called me on Monday morning to answer my question. Top notch service and I wish more companies had this!
Just received my order (Christmas present for my husband) and it was so nicely packaged, very high quality and just beautiful! I couldn't be happier and highly recommend to others!
Will definitely be ordering again in the future!
Company Response
THANK YOU ! We're so happy that you chose to purchase a Christmas Present from our Collection for your Husband and will recommend us to others. From our family to yours, we wish you a Very Happy Holiday Season.
Sincerely,
Charles Underwood Fine Leathergooods
Andrew K.11/02/2021
I'm buying a snake skin belt to match my boots, hopefully this will be a good experience
Company Response
Thank you for choosing Charles Underwood for your Belt purchase and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
Dimitri T.10/31/2021
All good!
Company Response
Thank you for your "5-Star" rating ! We look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
Dianna G.10/21/2021 , CA
I wanted memo pads with alligator accents and the money clip in brown.
Company Response
Yes, we have scaled back some of our Desk Accessory Categories. It seems that after 40 + years of these items, that our sales have certainly changed but were happy to hear from you and hope your final gift choices were perfect.
Sincerely,
Charles Underwood Fine Leathergoods
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You
© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.
This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024