CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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180 Verified Customer Reviews

180 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
161
(89.4%)
4 Shopper Approved - Review Star
10
(5.6%)
3 Shopper Approved - Review Star
6
(3.3%)
2 Shopper Approved - Review Star
1
(0.6%)
1 Shopper Approved - Review Star
2
(1.1%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
62
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.8
5 Shopper Approved - Review Star
141
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Delivery Time
4.8
5 Shopper Approved - Review Star
59
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
139
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Price Satisfaction
4.5
5 Shopper Approved - Review Star
43
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
4.4
5 Shopper Approved - Review Star
5
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0

About This Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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E
Shopper Approved - Verified Customer Emily P.
11/29/2020

quality products. second set that I own

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Emily,
So nice to work with our "Valued Customers" year after year.
We always appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

W
Shopper Approved - Verified Customer william J.
11/27/2020

Great family owned company and great product.
I like these products as legacy gifts

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello William,
Have a wonderful Christmas.
Sincerely,
Charles Underwood Fine Leathergoods

A
Shopper Approved - Verified Customer Anonymous Customer
11/26/2020

Your website order entry software sucks. I had to try multiple times. Not sure I have gotten the 25% discount - could not tell from the order entry screens.

Would Recommend
2/5
Would Buy Again
3/5

D
Shopper Approved - Verified Customer Diane H.
11/23/2020

I have ordered several alligator and Crocodile belts and all have been high quality and loved by the person who received it

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Diane,
Thank you for your order placed today.
We always appreciate your compliments and very happy to hear that your gift items are loved !
Sincerely,
Charles Underwood Fine Leathergoods 

S
Shopper Approved - Verified Customer Steve
11/18/2020

Great Product

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Steve,
Thank you for the "Great Product" review and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

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