CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

Filter

172 Verified Customer Reviews

172 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
153
(89%)
4 Shopper Approved - Review Star
10
(5.8%)
3 Shopper Approved - Review Star
6
(3.5%)
2 Shopper Approved - Review Star
1
(0.6%)
1 Shopper Approved - Review Star
2
(1.2%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
57
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.8
5 Shopper Approved - Review Star
133
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Delivery Time
4.8
5 Shopper Approved - Review Star
54
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
131
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Price Satisfaction
4.4
5 Shopper Approved - Review Star
39
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
4.4
5 Shopper Approved - Review Star
5
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0

About This Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

Filter
A
Shopper Approved - Verified Customer Anita B.
06/23/2021

Web site a little confusing for me but I got it done

Would Recommend
4/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
4/5
Delivery
5/5

Company Response

Hello Anita,
We apologize if our website was a little confusing for you.  Please feel free to contact us by phone or e-mail if you have any questions or problems in the future with your purchase and we will personally make sure your experience is efficient and carefree.
Sincerely,
Charles Underwood Fine Leathergoods

L
Shopper Approved - Verified Customer Lisa B.
06/19/2021

Very quick abs easy

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Lisa,
Thank you for taking the time to rate our family business with "5-Star" "Recommend Company and "Would Buy Again" responses.
Please enjoy your Charles Underwood purchase and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

W
Shopper Approved - Verified Customer William F.
06/15/2021

Spoke to Charles. A great experience

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi William,
Charles enjoyed speaking with you too and always available to make your shopping experience perfect.
Look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

R
Shopper Approved - Verified Customer Ray H.
06/07/2021

Your web site is not user friendly

Would Recommend
2/5
Would Buy Again
4/5

Company Response

Hello Ray,
We apologize for your recent experience with our website.  Please contact us direct by phone, e-mail or text if you have further problems to rectify your order entry and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

M
Shopper Approved - Verified Customer Mark R.
06/06/2021 , GA

Everything is fine!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Hi Mark,
Thank you for your Description of "Fine" on your recent purchase and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods


Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business  Visit CharlesUnderwood.biz

© 2021 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2021