CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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172 Verified Customer Reviews

172 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
153
(89%)
4 Shopper Approved - Review Star
10
(5.8%)
3 Shopper Approved - Review Star
6
(3.5%)
2 Shopper Approved - Review Star
1
(0.6%)
1 Shopper Approved - Review Star
2
(1.2%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
57
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.8
5 Shopper Approved - Review Star
133
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Delivery Time
4.8
5 Shopper Approved - Review Star
54
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
131
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Price Satisfaction
4.4
5 Shopper Approved - Review Star
39
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
4.4
5 Shopper Approved - Review Star
5
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0

About This Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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K
Shopper Approved - Verified Customer KANDICE P.
04/16/2019

Outstanding service

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

D
DAN S.
04/10/2019

Wonderful family business that is pleasant and responsive to any reasonable request

Company Response

Hi Dan,
We appreciate your comment on our Collection.
Sincerely,
Charles Underwood Fine Leathergoods

C
CLAIRE B.
03/16/2019

the finest quality...?can't say enough great things about my experience with Charles. His craftsmanship is superb

Company Response

Hello Claire, Thank you for your "5-Star" rating on our Collection and we appreciate your business. Sincerely, Charles Underwood Fine Leathergoods

R
ROSA M.
03/16/2019

The alligator belt I Purchased was the Finest I?ve seen. Also The price was right. Even the packaging was First class! Rosa Mazzei

Company Response

Hello Rosa, So glad to hear you were very happy with the Quality, Price and Packaging of our American Alligator Belt. We appreciate the "5-Star" rating and the "First Class" compliment too ! Sincerely, Charles Underwood Fine Leathergoods

N
NORMAN G.
03/16/2019

Excellent customer service experience. Quality of my alligator wallet is top notch.

Company Response

Hello Norman, We appreciate your business and take great pride in providing excellent Customer Service and Quality. Thank you for the compliments on both and we look forward to working with you again. Sincerely, Charles Underwood Fine Leathergoods

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