CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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243 Verified Customer Reviews

243 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
217
(89.3%)
4 Shopper Approved - Review Star
15
(6.2%)
3 Shopper Approved - Review Star
6
(2.5%)
2 Shopper Approved - Review Star
3
(1.2%)
1 Shopper Approved - Review Star
2
(0.8%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
92
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
202
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
198
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
88
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.3
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

5 years collecting reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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C
Shopper Approved - Verified Customer CHESTER L.
11/30/2019

Excellent service always!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Chester,
Thank you for the 5-Star Review and your comment regarding our Excellent Service. 
Since 1978, providing our Customers with Excellent Service has always been extremely important and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

G
Shopper Approved - Verified Customer GREGORY R.
11/29/2019

very high quality belt...its my third one

the website is easy to navigate

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Gregory,
It's always nice to hear from you and Thank You for the compliments and 5-Star Rating.
Enjoy your (3) Charles Underwood Belts and Merry Christmas !
Sincerely,
Charles Underwood Fine Leathergoods

I
Shopper Approved - Verified Customer irene
11/22/2019

hjdafha

Would Recommend
3/5
Would Buy Again
3/5

Merchant Response

CharlesUnderwood.biz tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

J
Shopper Approved - Verified Customer Jesus M.
11/18/2019 , CA

Quick and kind attention by Ginger Underwood.
Happy to be a recurring customer of the brand.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Customer Service
5/5
Delivery
4/5

Company Response

Hello Jesus,
Thank you for taking the time to review our Collection and your kind compliment.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Alligator Belt 1 316 with 2 Classic Buckles  Black matte finish  32
Alligator Belt 1 316 with 2 Classic Buckles Black matte finish 32
Read more reviews about this product

11/18/2019

Versatility and Value

Good Value, Many things to like about this belt. From the two buckles ( Nickel & Brass) to the two option of finishes: Matte & Glazed. Perhaps the most important being It’s 1 3/16” thickness, for those shorter than 6’,1” (as me) This has better proportion than the usual 1 ⅜”- 1 ½ “ belts, making it also more compatible with formal outfits.


S
Shopper Approved - Verified Customer Samantha M.
11/14/2019

Fabulous service. They connected me with the designer when I had questions, and answered them thoughtfully and with speed. Will definitely shop here again.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Samantha,
Thank you for your Wonderful "5-Star" rating of our family business
Charles was happy to answer your questions and please don't hesitate to let us know if you have any in the future.
Sincerely,
Charles Underwood Fine Leathergoods

A
Shopper Approved - Verified Customer Anonymous Customer
11/13/2019

Great service & products

Would Recommend
5/5
Would Buy Again
5/5

R
Shopper Approved - Verified Customer Ray L.
11/10/2019

Lovely

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Ray,
Thank you for taking the time to Review your order and recommend our Company.
We appreciate your business and look forward to working with you again in the future.
Sincerely,
Charles Underwood Fine Leathergoods

M
Shopper Approved - Verified Customer MARY F.
11/10/2019

Great site

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Mary,
Thank you for your business and the "5 Star" Rating.
Please stay in touch and Happy Holidays !
Sincerely,
Charles Underwood Fine Leathergoods

V
Shopper Approved - Verified Customer Van
11/07/2019 , NC

Great!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
5/5
Delivery
5/5

Company Response

Hello Charles Underwood Customer,
Thank you for rating us "Great !"
We know your time is valuable and look forward to hearing from you again.
Sincerely,
Charles Underwood Fine Leathergoods
Ostrich Belt 1 316 with Scottsdale GoldPlated Buckle Set  Saddle  In stock  36
Ostrich Belt 1 316 with Scottsdale GoldPlated Buckle Set Saddle In stock 36
Read more reviews about this product

11/07/2019

Good buy but to small

I need another size as it runs small


G
Shopper Approved - Verified Customer GREGORY T.
11/05/2019 , MO

Easy check out

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Gregory,
We always appreciate that our customers take the time to rate our family business and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
Alligator Belt 1 12 with 2 Classic Buckles  Chocolate glazed finish  Made to order within 10 busines
Alligator Belt 1 12 with 2 Classic Buckles Chocolate glazed finish Made to order within 10 busines
Read more reviews about this product

11/05/2019

Just as expected

Beautiful & well made belt

Alligator Belt 1 12 with 2 Classic Buckles  Black glazed finish  Made to order within 10 business da
Alligator Belt 1 12 with 2 Classic Buckles Black glazed finish Made to order within 10 business da
Read more reviews about this product

11/05/2019

Very satisfied

Beautiful & well made belt.


J
Shopper Approved - Verified Customer Jim O.
10/21/2019

Great seller

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Jim,
Thank you for the "5-Star" Ratings !   We appreciate you business and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

C
Shopper Approved - Verified Customer CHESTER D.
09/26/2019

Great purchasing experience. Excellent product descriptions.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Chester,
Thank you for your compliments regarding the website and our American Alligator Belt with Buckle set.   Black, Chocolate or Cognac are best sellers and seem to be the perfect accessory for any wardrobe.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Alligator Belt 1 316 with Scottsdale SilverPlated Buckle Set  Black glazed finish  38
Alligator Belt 1 316 with Scottsdale SilverPlated Buckle Set Black glazed finish 38
Read more reviews about this product

09/26/2019

Excellent


L
Shopper Approved - Verified Customer Lewis C.
09/26/2019

excellent service. I look forward to receiving the belt

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Lewis,
Thank you for the Review on your order placed today.  We appreciate your business.  Your Crocodile Belt with Classic Buckles will ship tomorrow and we're looking forward to working together again soon.
Sincerely,
Charles Underwood Fine Leathergoods 

J
Shopper Approved - Verified Customer Jane L.
09/17/2019

Easy to order

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Jane,
So nice to hear that you would recommend our family business.  It has always been our goal to offer "Excellent Quality & Value" to each of our customers and we look forward to creating the perfect gift or gifts for you in the future!
Sincerely,
Charles Underwood Fine Leathergoods

L
Shopper Approved - Verified Customer louis Z.
09/08/2019

great...hope the belts look as good in person as they do on the site. thanks

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Louis,
Great to work with you on this order and look forward to hearing from you again soon !
Sincerely,
Charles Underwood Fine Leathergoods

P
Shopper Approved - Verified Customer Patricia J.
09/01/2019 , MS

Great gift for your man!!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Patricia,
Thank you for shopping with us and we look forward to working with you again soon !
Sincerely,
Charles Underwood Fine Leathergoods
Alligator Flat Card Case  Cognac glazed finish  In stock
Alligator Flat Card Case Cognac glazed finish In stock
Read more reviews about this product

09/01/2019

Beautiful card case, great quality


C
Shopper Approved - Verified Customer Charles W.
08/23/2019 , NJ

product was exactly what I wanted.

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
4/5
Delivery
4/5
Alligator Belt 1 12 with 2 Classic Buckles  Burgundy glazed finish  Made to order within 10 business
Alligator Belt 1 12 with 2 Classic Buckles Burgundy glazed finish Made to order within 10 business
Read more reviews about this product

08/23/2019

great quality. perfect fit


J
Shopper Approved - Verified Customer John G.
08/02/2019

Good

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello John,
Nice to hear from you again and "Thank You" for your 5-Star Review of our Collection.
Sincerely,
Charles Underwood Fine Leathergoods


M
Shopper Approved - Verified Customer Maeve S.
08/01/2019

So easy to order.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Maeve,
Thank you for your "5-Star Review !"
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods

S
Shopper Approved - Verified Customer sage W.
07/30/2019

web site was fast and easy to use. products are exactly what i was looking for in all aspects. from wallets to belts.quality is exceptional.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Sage,
So happy to hear that you found exactly what you were looking for from our Collection of Wallets and Belts.  Our family business has always taken pride in providing Excellent Quality and Service to our customers and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods

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