In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society.
243 Verified Customer Reviews
243 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society.
3 weeks ago
I don't like entering credit card information anywhere. How about working with PayPal?
Company Response
Hello Mark,
We appreciate your feedback and will definitely look into Paypal.
Charles Underwood Fine Leathergoods
01/18/2024
Didn't realize at first that I had to log in because of previous purchases. So I did the process twice.
Company Response
Hello Phil,
Your order has been shipped and apologize if our website seemed confusing. Thank you for alerting us so we can check it out.
Sincerely,
Charles Underwood Fine Leathergoods
01/09/2024
Beautiful Belts, I also will buy a black.. Thank You…!
Company Response
Hello Greg,
Thank you for your order which is scheduled to ship next week.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
01/05/2024
Hard to tell at this point...just ordered; no product in hand...
Company Response
Hello Karen,
Thank you for your order which has been shipped. We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
12/27/2023
Great
Company Response
Hello Michael,
Thank you for the update on your Rattlesnake Belt received and the request for a size 42. We have scheduled your replacement order and will ship upon completion.
Sincerely,
Charles Underwood Fine Leathergoods
12/23/2023
So far, so good. But I don’t have the belt yet, so … can’t give a full review
Company Response
Hello David,
Thank you for your order. We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
12/19/2023 , SC
Awesome rattler belt. Outstanding quality! Thank you
Company Response
Hello Thomas,
Thank you for the Great Comments on our Diamondback Rattlesnake with Buckle Set that you
purchased recently.
We hope you enjoy it for many years and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
12/14/2023
Easy
Company Response
Hello Alice,
Thank you for your "Easy" comment regarding our Online Shopping for Charles Underwood Fine Leathergoods. We look forward to working with you again soon.
Sincerely,
Charles Underwood
12/10/2023
Nice product
Company Response
Hello Colleen,
Thank you for your "Nice Product" comment and your 5-Star Review.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
12/06/2023
I have just ordered my item, so my experience is not based on having received it nor on the item itself. However, my expectations are high.
Company Response
Hello Phyllis,
Thank you for taking the time to post a Charles Underwood Review. We have now exceeded 45 years in business by attention to detail on each item in our Collection so that we can exceed expectations and Welcome New Customers for continued confidence in shopping with us for many years to come.
Sincerely,
Charles Underwood Fine Leathergoods
12/04/2023
Easy
Company Response
Hello Corbylynn,
Thank you for shopping with us and we look forward to working with you again.
Merry Christmas !
Sincerely,
Charles Underwood Fine Leathergoods
10/17/2023
Really appreciated the high quality customer service!! Being able to call and discuss my order was greatly appreciated! :)
Company Response
Hello Lauren,
Thank you for taking the time to review our Collection.
We look forward to working with you and answering any questions you may have in the future.
Sincerely,
Charles Underwood Fine Leathergoods
10/05/2023
Ssssss
Company Response
Hello Charles Underwood Customer,
Thank you for your order and we know you will enjoy your Ostrich Magnetic Money Clip for many years.
Sincerely,
Charles Underwood Fine Leathergoods
09/18/2023 , OH
First of all, the belt is beautiful and well made- I'm excited to gift it to my husband! However, I just wish the actual shipping was faster or the estimated time was better reflected when ordering. The website stated allowing up to 2 weeks for shipping, which I can understand with handmade items, and it did take about a week and a half. However, from the time I got the notification that a shipping label was created to when it was actually delivered was another week and a half, a full 4 days later than the estimated arrival... Happy with the product, wish the shipping was more reliable.
Company Response
Hello Erica,
Thank you for alerting us regarding the Delivery delay of your order. We did pay extra for 2-day USPS Priority. However, USPS did not deliver per their shipping/tracking info and we apologize for their poor service which resulted in the delayed delivery. Again, we apologize for any incovenience it may have caused and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods.
09/12/2023
Great product and it arrived quickly.
Company Response
Hello Charles Underwood Customer,
Thank you for your "5" Star Review and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
08/15/2023 , CA
Good product
Company Response
Hello Joshua,
Nice to see another order from you and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
08/09/2023 , VA
Nice product, fast response and delivery...
Company Response
Hello Tom,
We appreciate your business and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
07/20/2023
Looking forward to wearing my new belt
Company Response
Hello Harry,
Enjoy your Charles Underwood Diamondback Rattlesnake Belt with Buckle Set and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
06/18/2023
Father's Day gift for my husband, Larry. He loves your belts
Company Response
Hello Nina,
Thank you for your "5-Star" Review.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
06/13/2023
Please ship today, it is a birthday gift
Company Response
Hello Maureen,
Thank you for your Husband's Charles Underwood Order and hope he had a Wonderful Birthday !
Sincerely,
Charles Underwood Fine Leathergoods
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