CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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230 Verified Customer Reviews

230 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
207
(90%)
4 Shopper Approved - Review Star
13
(5.7%)
3 Shopper Approved - Review Star
6
(2.6%)
2 Shopper Approved - Review Star
2
(0.9%)
1 Shopper Approved - Review Star
2
(0.9%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
91
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
189
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
186
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
87
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
14
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.3
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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E
Shopper Approved - Verified Customer Erica
1 week ago , OH

First of all, the belt is beautiful and well made- I'm excited to gift it to my husband! However, I just wish the actual shipping was faster or the estimated time was better reflected when ordering. The website stated allowing up to 2 weeks for shipping, which I can understand with handmade items, and it did take about a week and a half. However, from the time I got the notification that a shipping label was created to when it was actually delivered was another week and a half, a full 4 days later than the estimated arrival... Happy with the product, wish the shipping was more reliable.

Would Recommend
4/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
3/5

A
Shopper Approved - Verified Customer Anonymous Customer
2 weeks ago

Great product and it arrived quickly.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Hello Charles Underwood Customer,

Thank you for your "5" Star Review and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer Joshua K.
08/15/2023 , CA

Good product

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Joshua,

Nice to see another order from you and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


T
Shopper Approved - Verified Customer Tom
08/09/2023 , VA

Nice product, fast response and delivery...

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
2/5
Customer Service
3/5
Delivery
5/5

Company Response

Hello Tom,

We appreciate your business and look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


H
Shopper Approved - Verified Customer Harry
07/20/2023

Looking forward to wearing my new belt

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello Harry,

Enjoy your Charles Underwood Diamondback Rattlesnake Belt with Buckle Set and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


N
Shopper Approved - Verified Customer Nina G.
06/18/2023

Father's Day gift for my husband, Larry. He loves your belts

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Nina,

Thank you for your "5-Star" Review.

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


M
Shopper Approved - Verified Customer Maureen M.
06/13/2023

Please ship today, it is a birthday gift

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello  Maureen,

Thank you for your Husband's Charles Underwood Order and hope he had a Wonderful Birthday !

Sincerely,

Charles Underwood Fine Leathergoods 


P
Shopper Approved - Verified Customer Peggy J.
06/07/2023

Very easy

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Peggy,

Thank you for your "5-Star" Review and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


P
Shopper Approved - Verified Customer peter F.
05/27/2023 , SC

quite easy to use. Excellent

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Peter,

Your order is shipping today and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


T
Shopper Approved - Verified Customer Tyler
05/26/2023 , SC

Everything was as good as, or better than, advertised. Beautiful belt and top notch craftsmanship.

Would Recommend
4/5
Would Buy Again
2/5
Product Satisfaction
5/5
Price
3/5
Customer Service
5/5
Delivery
4/5

Company Response

Hello Tyler,

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer Jerry U.
05/26/2023

Great need a dark cho color as i hsve bought before

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Jerry,

Nice to work with you again and Happy Father's Day.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Anonymous Customer
05/20/2023

Love this place!!!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Charles Underwood Customer.

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Anonymous Customer
05/15/2023

x

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Charles Underwood Customer,

We appreciate your business and look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer anon
05/04/2023

Great product and website.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Baker,

Thank you for the "5-Star" Review on your order.

We look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


V
Shopper Approved - Verified Customer Vince
04/11/2023

Had questions about sizing, talked to an individual that was very helpful. Very happy with rattlesnake belt!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hi Vince,

Glad that Mr. Underwood could help you with sizing on your Rattlesnake Belt and

we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


R
Shopper Approved - Verified Customer Richard A.
03/22/2023

I’ve purchased many wallets, and am very happy with the product.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Thank you Richard,

Enjoy your American Alligator Wallet.

Sincerely,

Charles Underwood Fine Leathergoods


R
Shopper Approved - Verified Customer Rayce
03/18/2023 , Texas

Great service, delivery, and belt!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello Rayce,

Thank you for your "5-Star" Review on our Service, Delivery & Belt.

We look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


P
Shopper Approved - Verified Customer Phil C.
01/16/2023

Everything went fine. Thanks.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Philip,

Always good to hear from you and we appreciate your business over the years.

Sincerely,

Charles Underwood Fine Leathergoods


D
Shopper Approved - Verified Customer D F.
01/10/2023 , FL

Always wonderful. Excellent value, beautifully crafted, outstanding customer service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello Fred,

Enjoy your Holidays and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Annette
01/05/2023 , New Jersey

Would like notification of shipment

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Annette,

Your order was received and shipped the same day with USPS tracking information forwarded a as requested.

Thank you and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


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