CharlesUnderwood.biz Reviews

4.8 Overall Satisfaction Rating

Based on 121 Ratings

5
105 (86.8%)
4
9 (7.4%)
3
6 (5%)
2
0 (0%)
1
1 (0.8%)
100+ 5 stars in a row
5 star excellence award medal

Product Satisfaction

4.9 Average

5
(38)
4
(4)
3
(1)
2
(0)
1
(0)

Would Buy Again

4.8 Average

5
(85)
4
(14)
3
(4)
2
(0)
1
(0)

Recommend This Company

4.7 Average

5
(84)
4
(13)
3
(5)
2
(0)
1
(1)

Delivery Time

4.7 Average

5
(33)
4
(7)
3
(3)
2
(0)
1
(0)

Price Satisfaction

4.5 Average

5
(28)
4
(7)
3
(8)
2
(0)
1
(0)

Customer Service

4.4 Average

5
(5)
4
(1)
3
(0)
2
(1)
1
(0)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

CharlesUnderwood.biz

About Us

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

D

David S.
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very easy to view and quality of your pictures are great. Please add the belt in a pants loop in a pair of jeans .
Recommend this Company
5/5
Would Buy Again
5/5
P

Perry K.
2 weeks ago , FL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Attractive, quality product which lasts for years. Have purchased several over the years.
Recommend this Company
4/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
Delivery
4/5
D

Dana M.
3 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great website! I have ordered from you before and your products are beautiful!
Recommend this Company
5/5
Would Buy Again
5/5

Public Comment

Hi Dana,
Thank you for your "5-Star" review.
We appreciate your business and look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
J

Jonathan B.
08/13/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy to navigate website
Recommend this Company
5/5
Would Buy Again
5/5

Public Comment

Hello Jonathan,
Thank you for your "easy to navigate website" comment.
We appreciate your business too !
Sincerely,
Charles Underwood Fine Leathergoods
J

James D.
07/31/2020 , GA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Thanks! My wife bought me one of your Gator Black belts for my Birthday! Love it!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
James D. has reviewed 1 product. Click to view Click to hide

Alligator Belt 1 316 with Palm Springs Buckle Set Chocolate glazed finish 40

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The quality of the workmanship, Leather and finish is OUSTANDING! This is my second belt from Underwood and love them Both!

S

Savvas G.
07/27/2020

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

the selection of your products is excellent.the ability to use your website to pay for the product has been semi nightmarish. The payment site is filled with glitches.
Recommend this Company
3/5
Would Buy Again
3/5
M

Mike
07/16/2020 , NC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Hard to pay with PayPal. No way to reject cookies
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Mike has reviewed 1 product. Click to view Click to hide

Italian Kid Leather Letter Tray with Lid set Chocolate

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Elegant Organizational Accessory

Elegant addition to my desk. Quality material and. Excellent way to keep loose paper from overwhelming work space. Matches trash can and desk blotter and perfect size for letter and legal size paper. Lid adds privacy Love it!

T

Thomas H.
07/06/2020 , FL

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

None
Recommend this Company
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
3/5
Delivery
4/5
A

Anne S.
06/27/2020 , SC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I called customer service and Charles was very helpful!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
CustomerService
5/5
Delivery
5/5

Public Comment

Hi Anne,
Nice to hear that Charles was able to help you with your purchase.
and for taking the time to let us know !
Sincerely,
Charles Underwood Fine Leathergoods
Anne S. has reviewed 1 product. Click to view Click to hide

1 Alligator Strap for Slide Buckle Select this width for current Tiffany buckles Cognac glazed fin

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D

Daniel H.
06/24/2020 , PA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Always a quality product
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Hi Daniel,
Always appreciate your business !
Sincerely, Charles & Ginger Underwood
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