CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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188 Verified Customer Reviews

188 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
169
(89.9%)
4 Shopper Approved - Review Star
10
(5.3%)
3 Shopper Approved - Review Star
6
(3.2%)
2 Shopper Approved - Review Star
1
(0.5%)
1 Shopper Approved - Review Star
2
(1.1%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
67
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.8
5 Shopper Approved - Review Star
149
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
147
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
64
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.4
5 Shopper Approved - Review Star
46
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
13
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
4.4
5 Shopper Approved - Review Star
5
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
SHOW DETAILS

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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V
Shopper Approved - Verified Customer Valuehound
2 weeks ago , MD

This is the second belt I've purchased from Charles Underwood and I am delighted with both.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Company Response

Hello Charles Underwood Customer,

Thank you for your 5-Star Review and your continued business.

Sincerely,

Charles Underwood Fine Leathergoods


B
Shopper Approved - Verified Customer Betty D.
2 weeks ago , Texas

I phoned the Company, and Mr. Underwood answered himself. He was very reassuring that I would be getting "the real deal" and from Texas. Everyone I've shared the photo of the item with has been impressed.

I received the belt I ordered from Mr. Underwood within the three-week time period as expected. We are all very impressed with its quality and overall appearance. The belt is made from a genuine rattlesnake from Texas and will be given to a gentleman in Ireland when we visit this summer! I can't wait to see the expression on his face when he opens this gift!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Company Response

Hi Betty,

So happy to hear you are impressed with our Rattlesnake Belt and your gift should be very well received.

Travel Safe.

Sincerely,

Charles Underwood Fine Leathergoods


B
Shopper Approved - Verified Customer Bruce G.
04/15/2022

Love your store, longtime customer

Would Recommend
5/5
Would Buy Again
5/5

Merchant Company Response

Hi Bruce,

Your most recent Alligator Belt order was shipped yesterday and it looked beautiful.

Please enjoy and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


P
Shopper Approved - Verified Customer Paul P.
04/12/2022

phonemail very helpful

Would Recommend
5/5
Would Buy Again
5/5

Merchant Company Response

Hi Paul,

Yes, please contact us at any time with your questions and we will be happy to help.

We look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


F
Shopper Approved - Verified Customer Fred M.
04/08/2022 , NY

None

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Merchant Company Response

Hello Fred,

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


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