CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

Filter

243 Verified Customer Reviews

243 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
217
(89.3%)
4 Shopper Approved - Review Star
15
(6.2%)
3 Shopper Approved - Review Star
6
(2.5%)
2 Shopper Approved - Review Star
3
(1.2%)
1 Shopper Approved - Review Star
2
(0.8%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
92
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
202
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
198
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
88
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.3
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

Filter
M
Shopper Approved - Verified Customer Mark S.
2 weeks ago

I don't like entering credit card information anywhere. How about working with PayPal?

Would Recommend
5/5
Would Buy Again
5/5

P
Shopper Approved - Verified Customer Phil C.
01/18/2024

Didn't realize at first that I had to log in because of previous purchases. So I did the process twice.

Would Recommend
4/5
Would Buy Again
5/5

Company Response

Hello Phil,

Your order has been shipped and apologize if our website seemed confusing. Thank you for alerting us so we can check it out.

Sincerely,

Charles Underwood Fine Leathergoods


G
Shopper Approved - Verified Customer Greg H.
01/09/2024

Beautiful Belts, I also will buy a black.. Thank You…!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Greg,

Thank you for your order which is scheduled to ship next week.

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


K
Shopper Approved - Verified Customer Karen Y.
01/05/2024

Hard to tell at this point...just ordered; no product in hand...

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Karen,

Thank you for your order which has been shipped.  We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


M
Shopper Approved - Verified Customer Michael G.
12/27/2023

Great

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Michael,

Thank you for the update on your Rattlesnake Belt received and the request for a size 42.  We have scheduled your replacement order and will ship upon completion.

Sincerely,

Charles Underwood Fine Leathergoods


D
Shopper Approved - Verified Customer David C.
12/23/2023

So far, so good. But I don’t have the belt yet, so … can’t give a full review

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello David,

Thank you for your order.  We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


T
Shopper Approved - Verified Customer Thomas T.
12/19/2023 , SC

Awesome rattler belt. Outstanding quality! Thank you

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Company Response

Hello Thomas,

Thank you for the Great Comments on our Diamondback Rattlesnake with Buckle Set that you

purchased recently.

We hope you enjoy it for many years and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Alice D.
12/14/2023

Easy

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Alice,

Thank you for your "Easy" comment regarding our Online Shopping for Charles Underwood Fine Leathergoods.  We look forward to working with you again soon.

Sincerely,

Charles Underwood


C
Shopper Approved - Verified Customer Colleen D.
12/10/2023

Nice product

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Colleen,

Thank you for your "Nice Product" comment and your 5-Star Review.

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


P
Shopper Approved - Verified Customer Phyllis P.
12/06/2023

I have just ordered my item, so my experience is not based on having received it nor on the item itself. However, my expectations are high.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Phyllis,

Thank you for taking the time to post a Charles Underwood Review. We have now exceeded 45 years in business by attention to detail on each item in our Collection so that we can exceed expectations and Welcome New Customers for continued confidence in shopping with us for many years to come.

Sincerely,

Charles Underwood Fine Leathergoods 


C
Shopper Approved - Verified Customer Corbylynn B.
12/04/2023

Easy

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Corbylynn,

Thank you for shopping with us and we look forward to working with you again.

Merry Christmas !

Sincerely,

Charles Underwood Fine Leathergoods


L
Shopper Approved - Verified Customer Lauren D.
10/17/2023

Really appreciated the high quality customer service!! Being able to call and discuss my order was greatly appreciated! :)

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Lauren,

Thank you for taking the time to review our Collection.

We look forward to working with you and answering any questions you may have in the future.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Anonymous Customer
10/05/2023

Ssssss

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Charles Underwood Customer,

Thank you for your order and we know you will enjoy your Ostrich Magnetic Money Clip for many years.

Sincerely,

Charles Underwood Fine Leathergoods 


E
Shopper Approved - Verified Customer Erica
09/18/2023 , OH

First of all, the belt is beautiful and well made- I'm excited to gift it to my husband! However, I just wish the actual shipping was faster or the estimated time was better reflected when ordering. The website stated allowing up to 2 weeks for shipping, which I can understand with handmade items, and it did take about a week and a half. However, from the time I got the notification that a shipping label was created to when it was actually delivered was another week and a half, a full 4 days later than the estimated arrival... Happy with the product, wish the shipping was more reliable.

Would Recommend
4/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
3/5

Company Response

Hello Erica,

Thank you for alerting us regarding the Delivery delay of your order.  We did pay extra for 2-day USPS Priority. However, USPS did not deliver per their shipping/tracking info and we apologize for their poor service which resulted in the delayed delivery. Again, we apologize for any incovenience it may have caused and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods.

 


A
Shopper Approved - Verified Customer Anonymous Customer
09/12/2023

Great product and it arrived quickly.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Hello Charles Underwood Customer,

Thank you for your "5" Star Review and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer Joshua K.
08/15/2023 , CA

Good product

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Joshua,

Nice to see another order from you and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


T
Shopper Approved - Verified Customer Tom
08/09/2023 , VA

Nice product, fast response and delivery...

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
2/5
Customer Service
3/5
Delivery
5/5

Company Response

Hello Tom,

We appreciate your business and look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


H
Shopper Approved - Verified Customer Harry
07/20/2023

Looking forward to wearing my new belt

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello Harry,

Enjoy your Charles Underwood Diamondback Rattlesnake Belt with Buckle Set and we look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


N
Shopper Approved - Verified Customer Nina G.
06/18/2023

Father's Day gift for my husband, Larry. He loves your belts

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Nina,

Thank you for your "5-Star" Review.

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


M
Shopper Approved - Verified Customer Maureen M.
06/13/2023

Please ship today, it is a birthday gift

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello  Maureen,

Thank you for your Husband's Charles Underwood Order and hope he had a Wonderful Birthday !

Sincerely,

Charles Underwood Fine Leathergoods 


Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024