CharlesUnderwood.biz Reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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215 Verified Customer Reviews

215 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
195
(90.7%)
4 Shopper Approved - Review Star
10
(4.7%)
3 Shopper Approved - Review Star
6
(2.8%)
2 Shopper Approved - Review Star
2
(0.9%)
1 Shopper Approved - Review Star
2
(0.9%)

Product Satisfaction
4.9
5 Shopper Approved - Review Star
81
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Buy Again
4.9
5 Shopper Approved - Review Star
176
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
4.8
5 Shopper Approved - Review Star
174
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
Delivery Time
4.8
5 Shopper Approved - Review Star
78
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.5
5 Shopper Approved - Review Star
60
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
13
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
4.2
5 Shopper Approved - Review Star
7
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
100+

5-star reviews

About this Company

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

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R
Shopper Approved - Verified Customer Richard A.
1 week ago

I’ve purchased many wallets, and am very happy with the product.

Would Recommend
5/5
Would Buy Again
5/5

R
Shopper Approved - Verified Customer Rayce
2 weeks ago , Texas

Great service, delivery, and belt!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

P
Shopper Approved - Verified Customer Phil C.
01/16/2023

Everything went fine. Thanks.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Philip,

Always good to hear from you and we appreciate your business over the years.

Sincerely,

Charles Underwood Fine Leathergoods


D
Shopper Approved - Verified Customer D F.
01/10/2023 , FL

Always wonderful. Excellent value, beautifully crafted, outstanding customer service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello Fred,

Enjoy your Holidays and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Annette
01/05/2023 , New Jersey

Would like notification of shipment

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Annette,

Your order was received and shipped the same day with USPS tracking information forwarded a as requested.

Thank you and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


S
Shopper Approved - Verified Customer Sarah
01/01/2023 , MD

My dad wanted a silver belt buckle for Christmas. The belt buckle was just what my dad wanted and was the most reasonably priced sterling silver we found in our search for the style and size buckle he wanted. The product shipped and arrived surprisingly fast. I was pleased with the shopping experience. The one thing we didn't do was get the buckle engraved. The photos online of the engraving options looked like the engraving might not be deep enough, so we plan to take it somewhere locally and have it done by hand.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Sarah,

Thank you for your compliments on our Sterling Silver Buckle that you ordered for your Dad.

We hope your engraving done locally in your area turned out well.  Please note that our photos On-Line regarding Engraving may appear lighter / not deep enough than in actuality.  Please feel free to contact us at any time with any questions and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


D
Shopper Approved - Verified Customer D F.
12/30/2022 , Florida

Another purchase by a very happy customer.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Fred,

Thank you for your "5-Star" Review and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer Joseph M.
12/28/2022

Satisfied so far.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Joe,

Your Order has been shipped and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


C
Shopper Approved - Verified Customer Craig L.
12/24/2022 , NY

Great product, delivery timing, price.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Craig,

Thank you for the Compliments on our Belt Collection.

We look forward to working with you again.

Sincerely,

Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer John D.
12/19/2022 , Florida

Ease of use of the website. Communication was top notch.. great company to deal with

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi John,

Happy to work with you again. Merry Christmas from the Underwood family.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Anonymous Customer
12/18/2022

Very efficient

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Thank you Charles Underwood Customer,

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Anonymous Customer
12/03/2022

Great quality quick shipping.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
1/5
Delivery
5/5

Company Response

Hello Charles Underwood Customer,

Thank you for the compliments on our Collection and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


D
Shopper Approved - Verified Customer D F.
12/03/2022

Superb craftsmanship.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Fred,

Thank you for the Compliment, enjoy your Belts.

Sincerely,

Charles Underwood Fine Leathergoods


A
Shopper Approved - Verified Customer Arthur R.
11/26/2022

Great Products and Service

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Arthur,

Thank you for your Review of our Collection and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


J
Shopper Approved - Verified Customer John R.
11/08/2022

Quick and easy. Hope returns are just as easy IF necessary.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello John,

Thank you for your order and we look forward to working with you again in the future.

Sincerely,

Charles Underwood Fine Leathergoods


S
Shopper Approved - Verified Customer Scott R.
11/05/2022

Great straps and buckles.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Scott,

Thank you for your Custom Rattlesnake Belt order which is shipping this week and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


M
Shopper Approved - Verified Customer Michael S.
10/26/2022

No Issues and the belt was better than expected

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Michael,

Thank you for your order and the compliment on our Belt Collection.

We appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


G
Shopper Approved - Verified Customer Gretchen A.
09/14/2022

I’ll let you know when I receive the belt.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Gretchen,

Thank you for your order and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


W
Shopper Approved - Verified Customer Wayman S.
09/03/2022

very nice

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Wayman,

Thank you for the "5-Star" rating and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


C
Shopper Approved - Verified Customer Clayton C.
08/30/2022 , HI

Ginger was very helpful with my order, I was in the to be in the hospital and she held my snake belt for me till i got out. outstanding workmanship and the best customer service, this is the place to buy a quality belt . thank you Charles Underwood for making my day,

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hello Clayton,

Thank you and we appreciate your business.

Sincerely,

Charles Underwood Fine Leathergoods


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