CharlesUnderwood.biz Reviews

4.9 Overall Satisfaction Rating

Based on 41 Ratings

5
38 (92.7%)
4
3 (7.3%)
3
0 (0%)
2
0 (0%)
1
0 (0%)
38

Recommend This Company

4.9 Average

5
(20)
4
(3)
3
(0)
2
(0)
1
(0)

Would Buy Again

4.9 Average

5
(20)
4
(3)
3
(0)
2
(0)
1
(0)

Product Satisfaction

4.9 Average

5
(13)
4
(0)
3
(1)
2
(0)
1
(0)

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CharlesUnderwood.biz

About Us

In the Spring of 1978, Brothers Cliff and Charles Underwood founded Underwood Leathers, Ltd. in Dallas, Texas with a Mission Statement for "Unsurpassed Excellence in Fine Leathergoods". For over 30 years, Charles Underwood Collection was available only through a select group of High-End retailers including BLOOMINGDALES®, BARNEYS NEW YORK® and NEIMAN MARCUS® to name but a few. Now headquartered in Arizona, we specialize in American Alligator Accessories, etc., and have evolved into a High End, On-Line Retailer selling exclusively through www.CharlesUnderwood.biz and Amazon. In order to enjoy and appreciate your purchase, you must first understand the people. The Craftsmen at Underwood Leathers are extremely dedicated to their jobs and skills. "Pride in Quality", is the foremost trait required of each individual. Master-Craftsman, Cliff Underwood oversees the production process with meticulous attention to detail. The Designer, Charles Underwood is personally involved in day to day operations and his wife, Ginger serves as Director of Marketing. Each of these human components interact to create a Level of Excellence which is quite uncommon in today's society. 

S

Spencer P.
Today

Verified Purchase

4.0
Overall Satisfaction Rating

"Ordering was easy."
Recommend this Company
4/5
Would Buy Again
4/5
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R

Robert M.
1 week ago

Verified Purchase

4.0
Overall Satisfaction Rating

"Ok"
Recommend this Company
4/5
Would Buy Again
4/5
Share
S

Scott S.
3 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Very high quality products"
Recommend this Company
5/5
Would Buy Again
5/5

Public Comment

Hello Scott,
Nice to hear from you and Thank You for your 5-Star Review !
Sincerely,
Charles Underwood Fine Leathergoods
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S

Sara M.
06/12/2019 , SC

Verified Purchase

5.0
Overall Satisfaction Rating

"Always great service for a superior product at a reasonable price"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Hello Sara,
Thank you for your 5-Star Review and we look forward to working with you again in the future.
Sincerely,
Charles Underwood Fine Leathergoods
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L

Lindsey L.
06/11/2019

Verified Purchase

5.0
Overall Satisfaction Rating

"The ordering process was simple and easy to use. Great shopping experience"
Recommend this Company
5/5
Would Buy Again
5/5
Share
C

Charles T.
06/10/2019

Verified Purchase

5.0
Overall Satisfaction Rating

"Excellent."
Recommend this Company
5/5
Would Buy Again
5/5

Public Comment

Hi Charles,
Thank you for your order and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
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W

Wayman S.
06/06/2019

Verified Purchase

5.0
Overall Satisfaction Rating

"So far so good!"
Recommend this Company
5/5
Would Buy Again
5/5
Share
R

Robert I.
06/04/2019

Verified Purchase

5.0
Overall Satisfaction Rating

"Good"
Recommend this Company
5/5
Would Buy Again
5/5

Public Comment

Hello Robert,
Thank you for reviewing our Collection and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Share
R

Robert C.
05/22/2019 , CA

Verified Purchase

5.0
Overall Satisfaction Rating

"Returning Customer, you have quality products, very pleased with past purchases!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Hello Robert,
Your New Order is shipping complete today, 5/9/19 and we really appreciate your comments and continued business.
Sincerely,
Charles Underwood Fine Leathergoods
Robert C. has reviewed 3 products. Click to view ▾ Click to hide ▴

Alligator Checkbook Wallet Black glazed finish In stock

View this product

Perfect for credit cards and receipts.

Alligator Belt 1 316 with 2 Classic Buckles Black matte finish 36

View this product

Quality construction at a great price, and gold and silver finish buckles for added detail.

Alligator Belt 1 316 with 2 Classic Buckles Black glazed finish 36

View this product

Quality construction at a great price, and gold and silver finish buckles for added detail.

Share
J

James S.
05/16/2019 , OK

Verified Purchase

5.0
Overall Satisfaction Rating

"i have always bought my belts from Charles, they are the best !!!!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Hi James,
We always enjoy working with you and appreciate your business.
Sincerely,
Charles 
James S. has reviewed 1 product. Click to view ▾ Click to hide ▴

Alligator Belt 1 316 with 2 Classic Buckles Chocolate glazed finish 36

View this product

Charles Underwood's belts are always the BEST, I have bought so many over the years, and I am always satisfied.

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J

Jim C.
05/08/2019

Verified Purchase

5.0
Overall Satisfaction Rating

"Easy to place order with multiple payment options. Great offering of Free Ground Shipping. Excellent return policy. Would like to see more belt "sale" items."
Recommend this Company
5/5
Would Buy Again
5/5

Public Comment

Hi Jim,
Thank you for your 5-Star Review and appreciate your feedback.
Sincerely,
Charles Underwood Fine Leathergoods
Share
K

Kenneth S.
05/06/2019

Verified Purchase

4.0
Overall Satisfaction Rating

"good"
Recommend this Company
4/5
Would Buy Again
4/5

Public Comment

Hello Ken,
Thank you for your Review and we appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Share
A

Anonymous Customer
04/22/2019 , SC

5.0
Overall Satisfaction Rating

"Always the best value for the $$ combined with super-efficient delivery and lovely gift packaging. Never disappoints!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Dear Charles Underwood Customer,
Thank you for your 5 Star rating on our Collection.
We appreciate your business.
Sincerely,
Charles Underwood Fine Leathergoods
Share
E

EMILY S.
04/17/2019

5.0
Overall Satisfaction Rating

"Very nice quality and value."
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5

Public Comment

Hello Emily,
Thank you very much for your comment on our Quality and Value.
It is very important to us as a family business made in the USA and we appreciate it very much !
Sincerely,
Charles Underwood Fine Leathergoods
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G

GILBERT G.
04/17/2019 , TX

5.0
Overall Satisfaction Rating

"Belt seemed a bit worn Like it was used"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
3/5
Price
4/5
Delivery
5/5

Merchant Response

CharlesUnderwood.biz tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Gilbert,
I appreciate the feedback regarding your most recent purchase from us but I'm concerned about  your comment.   I would greatly appreciate you taking a moment to call me at 888-882-0002 to discuss this issue and make sure that you are 100% satisfied with the belt.    We do appreciate your continued business and I look forward to hearing from you.
Sincerely,
Charles Underwood, President
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L

LESLIE B.
04/16/2019 , LA

5.0
Overall Satisfaction Rating

"beautiful belt!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Hello Leslie,
Thank you very taking the time to comment on our Collection.
We appreciate it and your business !
Sincerely,
Charles Underwood Fine Leathergoods
Share
B

BRUCE N.
04/16/2019 , AZ

5.0
Overall Satisfaction Rating

"Great experience"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Public Comment

Hi Bruce,
Thanks for your comment on a Great experience working with our family business.
You make us feel very proud !
Sincerely,
Charles Underwood Fine Leathergoods
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J

JOHN D.
04/16/2019 , CA

5.0
Overall Satisfaction Rating

"Took a while to get adjusted and was expensive to have it shortened but I love the quality so I'm still going to buy from you again. Repairs and adjustments to new products should be more reasonable in cost. Friendly customer service I should add. "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
3/5
CustomerService
4/5
Delivery
3/5

Public Comment

Hello John,

We appreciate you taking the time to give us your feedback. I reviewed the circumstances of your order and we would be happy to apply the $135 fee to a future purchase. 

As an additional note, we always exchange new-unworn belts for a different size at no charge.  However, the resizing option selected for your lightly-worn belt included cutting off snap end to desired size, deconstruction of strap, re-skiving Alligator as well as the backing, re-laminate, re-stitch, sand-burnish & dye edges, re-stamp size and insert new snaps. This option leaves the standard 5 hole configuration similar to a new strap and also includes return shipping.  It usually takes approx 2 weeks to complete since we include procedures described above with like-kind production runs to minimize 1-time machine set ups.

I hope this provides  a better insight into the cost / time involved to resize our high-end belts.  We do value you as a customer and look forward to working with you in the future.

Sincerely,
Charles Underwood,  President
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K

KANDICE P.
04/16/2019

5.0
Overall Satisfaction Rating

"Outstanding service "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
Share
A

Anonymous Customer
04/16/2019

5.0
Overall Satisfaction Rating

"Love the belt. "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Public Comment

Hello Charles Underwood Customer,
So glad to hear that your Love your Belt and we look forward to working with you again.
Sincerely,
Charles Underwood Fine Leathergoods
Share

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