BumperSuperstore.com Reviews

About this Company

Welcome to BumperSuperstore.com. We have the largest selection of front and rear bumpers for both trucks and Jeeps.  We are a family-owned and operated business that loves what we do. If you've seen an aftermarket bumper on the road, it probably came from us! We are the leading direct to consumer retailer of truck bumpers in the country. We take pride in our ability to offer low prices, fast shipping times and the best customer service in the industry. If you're searching for aftermarket front or rear bumpers, then you've come to the right place.

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11,536 Verified Customer Reviews

11,536 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
9083
(78.7%)
4 Shopper Approved - Review Star
1826
(15.8%)
3 Shopper Approved - Review Star
412
(3.6%)
2 Shopper Approved - Review Star
78
(0.7%)
1 Shopper Approved - Review Star
137
(1.2%)

Product Satisfaction
4.5
5 Shopper Approved - Review Star
1421
4 Shopper Approved - Review Star
307
3 Shopper Approved - Review Star
85
2 Shopper Approved - Review Star
38
1 Shopper Approved - Review Star
111
Customer Service
3.5
5 Shopper Approved - Review Star
139
4 Shopper Approved - Review Star
44
3 Shopper Approved - Review Star
26
2 Shopper Approved - Review Star
25
1 Shopper Approved - Review Star
75
SHOW DETAILS

5-star reviews
9,000+

5-star reviews

9 years collecting reviews

About this Company

Welcome to BumperSuperstore.com. We have the largest selection of front and rear bumpers for both trucks and Jeeps.  We are a family-owned and operated business that loves what we do. If you've seen an aftermarket bumper on the road, it probably came from us! We are the leading direct to consumer retailer of truck bumpers in the country. We take pride in our ability to offer low prices, fast shipping times and the best customer service in the industry. If you're searching for aftermarket front or rear bumpers, then you've come to the right place.

Video Reviews

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F
Shopper Approved - Verified Customer freed
Today , FL

They are scammers! It has been almost two months they didn't ship the item and no reply!

Product Satisfaction
1/5
Customer Service
1/5

Company Choice

scammers

Product Choice

scammers

Company Response

Hi Freed, we apologize for the inconvenience and frustration you experienced. We are actively addressing communication issues and improving processes. I understand how you feel. In comparison, most of the parts are shipped within 3-5 business days. Some orders incur this problem because of unforeseen delays because of the backorder with our distributors. Most of the parts will be available in stock with our distributors these kinds of delays are rare phenomena. We are working to deliver the order as soon as possible. Please get in touch with us directly at [email protected]  for immediate assistance. Your feedback is invaluable to us.


K
Shopper Approved - Verified Customer Keith C.
1 day ago , Kentucky

My bumper was damaged when I received it,it took 65 days to receive the bumper after the website indicated 1 to 2 days to process and 5 to 6 days to ship. During the 65 days I tried to contact customer service and it was basically impossible to get through,I spent hours on hold or every time I called it went straight to voicemail. When I realized the bumper was damaged I tried to contact them but got the same scenario. I contacted Fab Fours and they referred me back to Bumper Super Store. Bumper Super Store should not be allowed to distribute anything especially my $2000 bumper.

Product Satisfaction
1/5
Customer Service
1/5

Company Choice

I have asked myself that a thousand times, I wish I had chosen a different distributor

Product Choice

I love the Fab Fours bumpers and have wanted one for years, I finally decided to get one and is a complete nightmare, I installed a damaged bumper!

Company Response

Hi Keith, we apologize for the inconvenience and frustration you experienced. We are actively addressing communication issues and improving processes. I understand how you feel. While most of the parts are shipped within 3-5 business days. Some orders incur this problem because of unforeseen delays because of the backorder with our distributors. Most of the parts will be available in stock with our distributors these kinds of delays are rare phenomena. On checking we can see that the order was delivered to you on 03/13/2024. Please contact us directly at [email protected]  for immediate assistance. Your feedback is invaluable to us.


T
Shopper Approved - Verified Customer Tyler
1 day ago , Florida

Still waiting for 3 weeks now for my refund. Had to put a dispute in with my bank. Worse customer service I've ever experienced. Will never do business with this company again.

Product Satisfaction
1/5
Customer Service
1/5

Company Choice

Easy find on the internet and seemed to be good pricing

Product Choice

The bed rack was cheaper on this website than others

Company Response

Hi Tyler. We apologize for the delay in your refund. We are actively working to resolve the issue and ensure a smoother experience. On checking we have already requested a refund for this order.  The refund should be processed to the original mode of payment within 3-5 business days.  Your patience is appreciated, and we hope to regain your trust in the future.


N
Shopper Approved - Verified Customer Nazer
2 days ago

Fast

Company Choice

Cheapest

Product Choice

Quality


C
Shopper Approved - Verified Customer Craig D.
2 days ago

Great!!!

Company Choice

Best price and easy to use!!

Product Choice

Great looking bumper for the Tacoma!!


S
Shopper Approved - Verified Customer Shawn M.
6 days ago

Website was eassily navigated

Company Choice

convenience and lower shippingb costs

Product Choice

Fab fours rear bumper w/tire carrier


W
Shopper Approved - Verified Customer William B.
6 days ago

It was simple and easy.

Company Choice

You had the bumper I wanted

Product Choice

I liked it


S
Shopper Approved - Verified Customer scammedByBumperSuperStore
1 week ago , HI

I spent over $3K on a bumper & headlight set over a month ago. I received one light within the month & I've inquired three times via email & a generic response says they will reach out to supplier & get back to me & never do.

I can't get through to anyone on phone, all calls ring & ring, then go to a full voice. I think this place is a scam!

Product Satisfaction
2/5
Customer Service
1/5

Company Choice

Thought they were a legit store

Product Choice

Thought they were selling legit products

Company Response

We apologize for your experience. Please contact us directly @ [email protected] with your order details, and we will surely end up with the resolution. Your satisfaction is our priority, and we are committed to rectifying any issues promptly.


A
Shopper Approved - Verified Customer Anonymous Customer
1 week ago

all good


S
Shopper Approved - Verified Customer Step
1 week ago

No steps, backordered when website showed in stock. Wasted over 2 weeks waiting on something they never had but they just told me to be patient. Took my business and money elsewhere!

Product Satisfaction
1/5
Customer Service
1/5

Product Choice

Liked the look

Company Choice

Liked the product but they never had it

Company Response

Hi Randy. We apologize for the inconvenience caused by the backorder discrepancy. On checking we can confirm that a refund has been given for your order. Please check your original mode of payment. Your feedback helps us improve. We regret losing your business. Please contact us for any further assistance or clarification.


P
Shopper Approved - Verified Customer Pablino S.
1 week ago , NC

I ordered the bumper on January first of this year. I received the confirmation of my purchase the following day which stated I would receive the bumper in 4-5 weeks. When the five weeks went by I received another message from the Bumper Store that it would be another 5-6 weeks. So I'm still anticipating the delivery of my Bumper. Hopefully I'll be impressed with the bumper!

Product Satisfaction
4/5
Customer Service
4/5

Company Choice

After visiting your store I was impressed with your product.

Product Choice

I’ve been looking for an off road front bumper for the last couple of years and your bumper was pretty much what I’ve been looking for.


A
Shopper Approved - Verified Customer Aidan
1 week ago

Great

Company Choice

Had the bumper I wanted

Product Choice

Needed a bumper


G
Shopper Approved - Verified Customer Greg B.
1 week ago , Wisconsin

We are still waiting for a grille guard ordered over a month ago with no updates. We understand that supply chain issues still exist but communications with any updates have been lacking.

Product Satisfaction
1/5
Customer Service
3/5

Company Response

Hi Greg. We apologize for the delay and lack of communication. Our team is actively working to deliver your order as soon as possible. We appreciate your patience and will provide timely updates moving forward. To get the exact status kindly reach us @ [email protected] you for your understanding.


B
Shopper Approved - Verified Customer Brett
2 weeks ago , Mt

Bumper super store told me they had my bumper in stock and I would receive it in 5-7 days. Come to find out this was a completely fraudulent statement as they had no bumper in stock and then said it would be delivered in 3-4 weeks. Three to four weeks past and still no bumper so I called again to be told they didn't know when I would get my bumper. I would highly recommend not doing business with this company. After I read some reviews this is a common issue with bumper super store. Totally unethical company

Product Satisfaction
1/5
Customer Service
1/5

Company Choice

They seem legitimate but are not a quality company

Product Choice

After researching bumpers I found the brand I wanted. Turns out bumper super store will gladly tell you they have it to take your money

Company Response

Hi Brett. We deeply apologize for the inconvenience and frustration caused. On checking with the order it is cancelled and has been refunded. We will take the necessary steps to improve our service. We assure you that hereafter this won't happen to any customer. Your feedback is invaluable, and we're committed to rectifying the situation promptly. If you need any clarification please contact us @ [email protected]


C
Shopper Approved - Verified Customer Cody
2 weeks ago

Awesome representatives I inquired very late in the evening on bumper figment has responses almost right away and a definate anwser before the sun came up

Company Choice

I’ve ordered before and service was good they had the most options to choose from in bumpers

Product Choice

I just bought a 98 Nissan Frontier that previous owner hit a deer after digg My in and fixing everything just want some protection from an animal strike again and for uses on the farm with winch


B
Shopper Approved - Verified Customer Billy W.
2 weeks ago , FL

Kind of a joke. Never returned my call. After two weeks trying to get a hold of them. Finally and then I missed the cancellation by one day? Joke.

Product Satisfaction
1/5
Customer Service
1/5

Product Choice

Fit for truck

Company Choice

I choose the bumper. The manufacturer not actually bumper store

Company Response

Hi Billy. We apologize for the experience you've had. Your feedback is important to us. We'll investigate the missed call and cancellation issue to ensure it doesn't happen again. We're committed to improving and appreciate your patience. If you need any clarification, please reach us @  [email protected]. Thank you. 


D
Shopper Approved - Verified Customer David
2 weeks ago , Ak

Ordered my product. Payed for shipping cost. Find out after the fact the product was not in stock and won't be shipped until late March.the gal I talked with about shipping cost was awesome and quick. That is the only positive experience I've had this far.

Product Satisfaction
1/5
Customer Service
5/5

Product Choice

Wanted something small and stout for my Colorado, VS big and bulky

Company Choice

Product was in stock so I thought

Company Response

Hi David. We apologize for the inconvenience regarding the product availability and shipping delay. We appreciate your appreciation of our customer service representative. Your feedback is valuable, and we are working to update the website stock availability daily. We assure you we will surely do it and ensure a smoother experience moving forward.


A
Shopper Approved - Verified Customer Anonymous Customer
3 weeks ago

Was easy to look for and order.

Product Satisfaction
5/5
Customer Service
5/5

M
Shopper Approved - Verified Customer Mark D.
3 weeks ago , California

What I ordered was apparently unavailable so I chose a smaller size of same product. What I received was not even close to quality of original, also did not get a reduced price do to item being a lesser value

Product Satisfaction
1/5
Customer Service
1/5

Company Choice

Had to

Product Choice

Purchased same of larger size from mfg, needed 2 more

Company Response

Hi Mark. We apologize for the inconvenience. Please contact us with your order details so we can investigate and address this issue promptly. Ensuring customer satisfaction is our priority, and we'll work to resolve this matter to your satisfaction.


C
Shopper Approved - Verified Customer C K.
3 weeks ago , LA

It would all be a 5 star review. But I paid for it and y'all took my money and I still haven't received the ranchhand grill guard abs it has been weeks since I ordered and no one has contacted me as to why. I'm not a complainer but I felt you should know. I am a multiple time user of this sight.

Thank you for asking my opinion

Cullen M Kovac

Product Satisfaction
1/5

Company Choice

It’s been great in the past

Product Choice

It’s for an old truck my 15 year old son bought with money he earned working long hard hours on a ranch.

Company Response

Hi Cullen. We sincerely apologize for the delay and inconvenience. We ensure that we prioritize your satisfaction and will update you promptly. Thank you for your patience and continued support. To know the exact status of the order please reach us @ [email protected]


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