BrickHouseSecurity.com Reviews

Lawrence C - 10/12/2023

Works great

Company Choice

Heard good things about the product

Product Choice

Needed it

1 Company Review

Lawrence C

10/12/2023 - NC

Very good social skills

Mike - 12/25/2022

Tracker has too many lapses in reporting location. Started out fine for the first week or so, then gradually outages in reporting location. Outages that started out lasting 5 minutes and got progressively worse. The last outage just occured and so far is in excess of an hour. It is in a major metropolitan area with excellent cell phone coverage and placed on the vehicle properly. These outages just won't do for my needs. Also the extended battery is close to half discharged after only 23 days which is disappointing. I used another service a year ago or so and had none of these issues.

Tom - 08/02/2022

Very happy with this product, strong magnets, and very detailed constant monitoring information with premium subscription.

jim - 06/25/2022

dont fall for the reviews on brickhouse website. I submitted a one star review and it never got posted.

Disappointed D - 04/26/2022

Don't waste your money on this unless you use only AT&T networks.

Ashval - 03/19/2022

I love this tracker! I am not good with technology but even I set it up and put it on my daughter’s car by myself. It even told me when she was speeding, naughty new driver! Now I will know where she is at all times! Everyone should get one for their teenage drivers or for a suspicious acting husbam, ha ha!

Joanne - 09/20/2021

I bought it to track my husband whereabouts and it has worked perfect. The only downside is the long charging time.

Camp D - 09/10/2021

This thing is so cute and solid, and it just works. I can track stuff just like in the movies, tho I mostly just use it when my daughter goes camping. Easily lasts a weekend or even longer for that. She just keeps it in her backpack. Love this peace of mind.

ODETTE - 08/08/2021

can i use this device with ouT DATA PLAN?

Bart F - 04/05/2021

The nano is great, but the magnetic case makes it so much more versatile. I used it for my car, but then also was able to switch it to my boat when I rented my boat. most people don't do that probably, but I think it could track anything with metal to attach it to.

SB - 01/12/2021

This tracker is exactly what I was looking for. Getting this device setup was pretty easy with the given description. And customer service was great!

Pranav - 01/12/2021

Works great in terms of tracking our valued ones. Easy to use. Exactly as described. Highly recommended!!

K - 01/11/2021

Helped me out a lot when I needed it. App is easy to use and I like having everythign right there on my phone.

RV - 01/04/2021

This device gets the job done and the customer service is helpful!

Josh - 01/04/2021

Good quality device. Accurate tracking locations. Cool platform features!!! This is the best GPS in the market

CJ - 12/29/2020

Nice GPS at a fair price! Good customer service

Happy - 12/29/2020

Great device! Great service!

Jhek - 12/29/2020

I've been using a nano tracker since way back it was just the white one and I can say this by far is best version I've had. Thank you for the friendly support too.

David - 12/28/2020

The best GPS tracker I've used. Highly recommended.

Anne - 12/28/2020

Good device. Good customer service handling.

Brad - 11/17/2020

The marketing material makes it look like you can put it anywhere on a vehicle. Apparently not under the hood or near the trunk.In my case, a golf cart. No way to check to see if it works without buying a monthly plan starting at $24.99/month (not $25.00 lol). Also the magnetic case isn't included.

Company Response

Thank you for posting a review and, sorry that your experience was not of the quality you expected. Our service comes with a 7-day free trial to test the features and platform functionality. We don't require a contract, and you can cancel the service anytime. We tried reaching out to you directly, but we have not heard back from you. If you need any help, you can always reply to our email. Our customer phone support and live chat assistance are available at https://www.brickhousesecurity.com/support/.

Dan - 10/08/2020

Received 3 nano 7 in the past 2 weeks and all of them have issues with the battery draining... I keep sending them back fo replacement and receive another one with the same issues... charge them at 100% and put it vehicle after 12hours of vehicle not moving it drops to 80% by end of day now down to less than 50%... all three units same result also had tracking time changed to 10 minutes and same result.... poor quality.....

Company Response

I'm sorry for the inconvenience. We have encountered an issue with the firmware that affected the performance of the GPS device. We have worked with our manufacturer and had the issue fixed. Please call us at 800-654-7966 during weekdays from 10 am to 7 pm EST if you're still having problems with your GPS.

BrickHouse Security

Amber - 10/06/2020

I have now bought 3 within weeks of each other due to losing the first one, and the second one not holding battery. Now, the third one also is not holding battery. It goes from 100% to 5% in a day. Although the first device lasted weeks without charging.

Company Response

We apologize for the inconvenience. We tried to get in touch but as we have not heard back, we hope this means that you were able to get the issue resolved by our Support team. We're more than happy to check and troubleshoot your unit. Please feel free to contact us for further help.

BrickHouse Security

Angelino92 - 08/04/2020

The product works great, although some issues may arise. One problem I’ve had is that it doesn’t always properly indicate vehicle location, especially when parked, a problem that may be more related to lack of cell towers. Also, the battery seems to drain more in certain locations than others. Once again, an issue probably related to the devices constant attempt to connect to a cell tower. Also, the devices slow rate of charge is kind of sad. 5 hours plus.

Company Response

Thanks for the feedback! GPS trackers rely on satellites and cellular connections. They are accurate to within three meters, allowing users to have fairly accurate location data. While operating in low-signal areas can negatively affect your results, GPS tracking technology has evolved to ensure stronger signals and greater accuracy. Our tech team can check your devices and provide tips in using your GPS. Our phone number, live chat, and email assistance are available at https://www.brickhousesecurity.com/support/.

BrickHouse Security

Frank - 02/19/2020

Private Investigator here --- works great for all tracking.

GG - 02/23/2019

The website advertises this product as 3"x1"x.4". In reality, it is much larger than that, and actually is LARGER than the previous Nanos. This is highly misleading and was the primary reason I bought 3 of them.

Company Response

Hello,

We're sorry if you feel that way. While the Spark Nano 7 is slightly bigger than its predecessors, the dimension 3.0" x 1.58" x 1.0" on our website is accurate. We tried to get in touch with you to offer further help, but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.

BrickHouse Security Team

Ramjet - 02/21/2019

I have version 7.0. One would think that the browser based user experience (UX) would be at a much higher level and EVERY option clicked would actually work without producing an error. The street view doesn't work. The zoom level on the platforms Google map prohibits 15 zoom levels (you can only zoom to a 1-mile viewport on a standard 1080p monitor). The UX is simply awful. Completely non-intuitive. Don’t get me started on the Android mobile app. It’s HORRIBLE! I used the web app 8 years ago. It's nearly the same. It sucked then and it sucks now. Tech support takes 3 times to answer basic questions. With the longevity that this company has, it must be broke to not be able to afford better software and better service. Hey CEO, raise your prices so you can hire better software developers and provide better service! We don’t want cheap, we want solid, good software and good support. The hardware seems good enough, that I’d pay nearly double for it in order to have better software, but the most import thing to solve is the crappy zoom level limits on your Google map.

Company Response

Hello,

Thank you for your feedback and, we apologize for the inconvenience. We tried to get in touch with you, but we have not received a response. As we have not heard back from you, we hope this means that you were able to get the issue resolved through our Support team. If not, please keep in mind that we have a dedicated team here to assist with your device and we may be able to troubleshoot and resolve your issue. If we can be of any help, please don't hesitate to reach us anytime.

BrickHouse Security Team

Anonymous Customer - 01/30/2019

First time using a tracker...Worst product ever...

Company Response

Hello,

We would like to thank you for your feedback and we're sorry to see that we rated low. We tried to get in touch with you but we have not heard back. We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we sell. Please don't hesitate to call us at 800-654-7966. Our lines are open Mondays to Fridays from 9:00 am to 8:00 pm EST and Saturdays and Sundays from 9 am to 6 pm EST.

BrickHouse Security Team

MEL - 11/12/2018

excellent

Company Choice

REPUTATION

1 Company Review

MEL

11/12/2018 - NY

MS SHANEEK IS EXTREMELY PROFESSIONAL THRUOUT THE ENTIRE PROCESS. FROM SALE TO SUPPORT SHE DOES IT ALL AND DOES IT WELL.

JIMBO - 11/01/2018

The GPS works great right out of the box.

Company Choice

Prior customer.

1 Company Review

JIMBO

11/01/2018 - NY

The purchase was simple and with no glitches.

Anonymous Customer - 09/27/2018

Excellent product, spotty tracking with inclement weather specifically rain. Otherwise excellent product for the money. Reboot device if weather is inclement and difficult tracking.

Company Choice

Previous experiences excellent customer service

Product Choice

Price worked for job

1 Company Review

Anonymous Customer

09/27/2018

Iiii

Anonymous Customer - 09/21/2018

Goes off line and wont track

Company Response

Hello,

We would like to thank you for your feedback and apologize for the inconvenience. We are grateful that you gave us the opportunity to make things right. We're hoping that you are satisfied with our resolution. Please keep in mind that we have a dedicated Tech Team here to assist with your device and a lifetime warranty on your active unit should a replacement be needed. If we can be of any help, please don't hesitate to reach us anytime.

BrickHouse Security Team

Anonymous Customer - 09/21/2018

DID THE JOB PEEFECTLY

Company Choice

The price and review from others

Product Choice

Price and size

1 Company Review

Anonymous Customer

09/21/2018 - NE

Great

Anonymous Customer - 09/20/2018

Great product

Anonymous Customer - 09/19/2018

Some issues with breadcrumbs in mobile app. Other than that I think this device is going to be very helpful in tracking someone with Dementia

Company Choice

Website

Product Choice

Needed to track someone with Dementia

1 Company Review

Anonymous Customer

09/19/2018

Customer service was very helpful

Pissed - 08/28/2018

This product I’ve replaced 5 times with the same results. Charges within 1.5 hrs. Discharged quickly also. Give multiple false readings. Gaps in tracking. Doesn’t take online app orders to include web site updates. Garbage

Company Response

Hello,

We're sorry to see that we rated low and we would like to apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved through our Support team. Please feel free to contact us if you need further help.

BrickHouse Security Team

Linda - 08/18/2018

This product does exactly what I want but the battery life is too short.

Company Response

Hello,

Thank you for your feedback and we apologize if your experience did not match your expectations on the battery life. The battery life depends on the tracking intervals and how frequent the device sense movement. To know your options to maximize the use of the battery, please don't hesitate to contact us.

BrickHouse Security Team

deebee - 08/15/2018

I have to retrieve the device every 2-3 days and recharge it. This is time out of the vehicle for charging so you're not tracking and the increase chance of having your son catch you going into the car to stash it. The product says " The Spark Nano's fully rechargeable battery can run for up to two weeks or more under normal use (~1 hour a day)" But there's no way I could come close to that and I'm "On demand" tracking" The device is not getting pinged every 2 min; maybe 25 requests a day. I was sent a new device but still have the same problem. It's not my job to troubleshoot their products but it is now my problem. It seems when the vehicle is in the garage and has no reception, it blows through the battery. Maybe it just doesn't know to go to sleep without a connection; I'm not sure but I'm unhappy with this.

Company Response

Hello,

We're sorry for the negative experience. We tried to get in touch to offer assistance but since you do not need further help as of the moment we hope to hear from you in the future so we can have one of our programmers check the data of your device for us to analyze the cause of the issue. We would love the opportunity to help. We look forward to hearing from you soon.

BrickHouse Security Team

Anonymous Customer - 08/14/2018

It’s great!!

Anonymous Customer - 08/10/2018

Works great 5 starts

Anonymous Customer - 08/02/2018

It's a good product.

Company Response

Hello,

Thank you for your feedback and we're sorry to see that we rated low. We offer world-class customer service and unlimited lifetime technical support for every product. Please don’t hesitate to contact our Support Team if you would need help with anything.

BrickHouse Security Team

Anonymous Customer - 07/16/2018

Tracks down to the T

Natalie - 07/10/2018

It works but the location/address is not exact. Planning to return.

Company Response

Hello,

Thank you for your feedback and we sincerely apologize for the frustration and inconvenience. The system is set up so that at any given time at least four satellites are within the view of any point on the planet. Usually, there will be more. The simple answer is that the more satellites your tracker can “see,” the more accurate its position will be. As the number of satellites in view changes, so will your tracker’s accuracy. If we can be of any help, please don't hesitate to reach us anytime.

BrickHouse Security Team

1 Company Review

Natalie

07/10/2018 - CA

Customer service is great that's what convinced me to try the product.

Anonymous Customer - 07/04/2018

:)

ghostwoman - 06/28/2018

great product

Company Choice

a recommendation from a friend

Product Choice

small and easy to use

1 Company Review

ghostwoman

06/28/2018 - IL

great overall experience