Found the company to be very responsive to both my input mistake for shipping address and my setup problem, of not open all the way. The opening and closing will work much easier as we use the system, stretching the ropes and smoothing out friction areas. Installation of the system was very simple. Previous system had to use cement. I would recommend this product for purchase to anyone because of quality, simplicity on installation, and company's support. Cost may be a little high, but the umbrella is well worth it over time.