Alcon Lighting is a retail & wholesale distributor of architectural LED lighting fixtures designed for commercial lighting applications. Ideal applications are office spaces, conference rooms, commercial buildings, multi-family apartment buildings and modern single-family homes. Browse our complete online catalog.
548 Verified Customer Reviews
548 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About this Company
Alcon Lighting is a retail & wholesale distributor of architectural LED lighting fixtures designed for commercial lighting applications. Ideal applications are office spaces, conference rooms, commercial buildings, multi-family apartment buildings and modern single-family homes. Browse our complete online catalog.
1 week ago
so far so good.
Company Response
Dear Andy,
Thanks for taking the time to rate us and provide your feedback. We're happy the ordering process is going smoothly for you. If there's anything we can do to assist, please let us know. We aim to earn and keep your trust.
1 week ago
The website was extremely clunky would not allow me to pay on my phone and would not allow me to pay with PayPal no matter how hard I tried. I had to enter in all the information manually.
Company Response
Dear Kamran,
Thank you for taking the time to write and submit your review. Alcon Lighting takes the customer seriously and values feedback. We're sorry you did not have a good shopping experience on our website. Your feedback has been shared with the appropriate persons, so we can take action to improve our website experience.
If there's anything we can do to assist you or to resolve this issue, please let us know. We aim to keep and earn your trust. Thanks again.
3 weeks ago
Great
3 weeks ago
I ordered an 8 foot light with down and up lights. The light arrived in good time, but without a lens covering the uplight strip. Apparently, this can be purchased separately, which is not clear from the online description of the light. Customer service reached out after I expressed my disappointment at the lack of information about the lens and they are working to remove this issue. Other than the light strip not being covered, this light appears to be of good quality and looks as represented in the pictures online, however, we have not yet installed the light. This is an updated review as customer service has been eager to fix the problem and willing to make sure I am happy with my purchase. I would buy from this company again.
02/14/2024
Initially the order got returned to sender due to an issue with UPS, but Alcon was able to send it back successfully albeit later. However, my biggest complaint is with the site itself, in that it is very unclear which accessories you need to purchase along with track lighting. I had to scour instruction manuals and "related products" and order twice before getting all the necessary components to actually set up track lighting. It would be great if the website clearly laid out exactly what you need for each product family.
Company Response
Hi Jacob,
Alcon Lighting appreciates and values customer feedback, and we take your commentary seriously. The thoughts and criticism in your review have been shared with our web design team. We are constantly working to improve our website, and this type of valuable feedback is vital so we can improve the experience for you and other customers looking for track lighting.
Thank you for taking the time to share your feedback. We strive to earn and keep your trust, and hope we can assist you again in the future.
02/05/2024
The issue was we were told 2 to 5 day delivery from the local showroom and when we called up they told us 4 to 6 weeks. This is kind of crazy from 2 to 5 days to 4 to 6 weeks. Maybe we can get this a little quicker, if possible thank you very much. We appreciate all you can do.
02/01/2024
Great product
02/01/2024
Overall pleasant experience!
02/01/2024
Excellent quality'
01/12/2024
Perfect in every way! WOW!
01/12/2024
I talked to two people on the phone before selecting this product. Both were helpful, informative, and easy to communicate with.
01/04/2024 , CT
I orderered a pendant light that was in stiock precisely becuase we needed it quickly - while our contractor team was still at our home. I dont recall precisely but it seemed to take 4-6 weeks to finally get here. Calls and emails to customer service took days to retrun and then with vague answers and little follow up. There was no sense of urgency. When i was told teh product was finally ready to ship (which again, showed as avaialble) I was told it would be ten days. I had to ask for shipping to be expedited. There was no sense of service or problem solving.
Company Response
Thank you for submitting your review. Alcon Lighting takes the customer seriously and values feedback. We've escalated this issue to the appropriate people so they can look into it and take action. Our client experience manager will reach out soon by email and phone to see if there's anything we can do to rectify this matter. We aim to earn and keep your trust, so thank you again for brining this to our attention.
12/11/2023 , DC
I need to return my light as it's not correct for the application and I keep getting no response
Company Response
Hi Luke,
Thank you for writing and posting your review.
Alcon Lighting takes the customer seriously and values feedback. Your issue has been shared with the appropriate persons so we can take immediate action. Our client experience manager is locating your order and will reach out by phone and email soon.
We aim to earn and keep your trust. Thanks again for letting us know so we can rectify this situation for you.
11/15/2023
it was very easy and we received what we ordered and all was well!
Company Response
Hi, Jeff. Thanks for taking time to rate us. Alcon Lighting takes the customer seriously and values feedback. We aim to keep and earn your trust, and look forward to serving you in the future. Thanks again.
11/08/2023 , FL
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11/08/2023
Just what we expected. They made a big difference in lighting the space.
10/19/2023
My biggest issue is that I had the lights delivered to the construction site, but they were sent signature required so I had to physically present at the site to receive the lights. I contacted customer service but received little assistance in getting the delivery completed. I ended up having to sit at the site for a few hours waiting for the UPS guy to make the delivery.
Company Response
Hi Kris,
Thank you for writing and posting your review. Alcon Lighting takes our customers seriously and we value feedback. Your thoughts and criticisms have been shared with the appropriate persons. Our client experience manager will contact you promptly. We aim to earn and keep your trust. Thanks again for your feedback.
09/30/2023
Great professional selection.
Company Response
Thanks for taking the time to write and post your review, Kyle. We're glad you found what you needed in our catalog and that it met your professional standards. We aim to earn and keep your trust. Thanks again.
09/24/2023 , Ontario
Time to delivery a little long. Still waiting on other product ordered separately but at the same time. No updates provided on my order delivery timelines.
Company Response
Hi Jason,
Thank you for writing and posting your review. Alcon Lighting takes the customer seriously and values your feedback. Our client experience manager will contact you promptly to update you on the rest of your order. We strive to earn and keep your trust, so we appreciate your patience and will be in touch as soon as possible.
09/24/2023
Beautiful product.
09/08/2023
Nice Website
09/05/2023
all good except the phone for technical questions was constantly busy
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