AlconLighting.com Reviews

The Alcon Lighting website needs to be updated to match the LED light output wattage with the correct step-down transformer. I ordered different wattage LEDs, but received the same transformer for all three sizes, which is incorrect, however, the website didn't allow for choosing the proper transformer. I assumed the pairing would be done in the background, but that wasn't the case, and I had to contact Customer Support, which sent me the correct wattage transformers for exchange at a later date. Thankfully, my electrician identified the issue before installing the transformers.

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The two-circuit track was not explained. My husband is not an electrician, and he was confused by the installation requirements. I requested assistance but never received a reply. My husband eventually figured it out. We only needed single-circuit track.

Also, the shipping cost (given that LA is just 12 hours away by car) was exorbitant: more than $93 for two small, lightweight packages.

1 Product Review

Alcon 13110 Bella Mini Adjustable Swivel LED Cylinder Track Light

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04/18/2022

Beautiful, understated design, which can be hard to find in the US.

Finding and Ordering went well. No problems.

1 Product Review

Alcon 12100-20-P LED Linear Pendant Light

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04/26/2022

It's lighting and it does the job.

It's lighting and It does the job.

ordering is quick and easy

Great replacement light

Had some issues with the checkout process. It went through after a process. Had issues with the product when it was delivered. Had to take too much time out of my busy workday to make sure my order was complete when it should have been checked before leaving the warehouse. Will not order again.

1 Product Review

Alcon Lighting 12290 Disk Architectural LED Direct/Indirect Round Suspension Light - 2 Foot

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02/28/2022

Lighting came incomplete, had to contact them and send them pictures for more parts. They shipped the remaining parts, but now I have been out of lights for much longer than I should have been. Need better quality control to ensure that the packages are coming complete especially with the price of these fixtures.

I had some issues with not receiving emails. I had not received the order confirmation and shipping email. I think it's because my email ends in .info domain. You should check that

Ordering was a breeze. Website is easy to negotiate.

Your shipping rates are not very resonable, they are way to expensive.