AlconLighting.com Reviews

Fairly nice to order.... See how long it takes to receive

We love the look of your products, especially the option for a recessed, "can-less" look.

shipping is quite a bit overpriced

Excellent price on a quality product. Questions about delivery vs. billing address were quickly resolved.

The lead time was long, presumably because of COVID, I also did not receive a shipping confirmation E-Mail.

Thank You

We were very hopeful that Alcon's lights would be the best option for our offices, but unfortunately, we discovered that the style of fixture we ordered was not as bright as anticipated (our electrician was surprised at the advertised lumen count), less attractive in person, and sadly, three of the fixtures arrived broken. We originally purchased a different style of fixture that appeared to be in stock on the website, but after placing the order and waiting several days for a shipping confirmation, we inquired about the order and were informed that a component of that particular fixture was out of stock and the lights wouldn't be available for another month. It seems to me that that in/out of stock status on the website should have reflected this. Perhaps an estimated shipping date could be added to the product info page for cases like this. Since we would need our lights sooner than that, we set out to change our order to something that could ship immediately.

The customer service process for switching our order over was a bit more tedious and confusing than I would have liked. I had to bounce around the company's various representatives a couple times before I was connected with the individual who would be able to complete the switch for us. After that hassle, I was disappointed when the lights did not satisfactorily meet our needs. I submitted a return request through the website last week but have yet to hear back about it. There was no clear way to know if my return request submitted correctly, so I would recommend having some kind of indication on the website when a return request is submitted that shows that the request has been received and I "can expect an emailed confirmation" shortly, or something like that. I suspect I will need to email one of their representatives directly to make progress with the return. I hope other customers will have a better, more streamlined, more satisfactory experience than we did!

Slow overall -

We were very satisfied with the quality of product and the amount of light produced in the room.

1 Product Review

Seed Design Mumu LED Linear Suspension

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Rhonda - 07/12/2021

The were very pleased with the quality of the product and the amount of light produced in the room. We ended up ordering 2 more for different areas in our new construction.

Simple and fluid from choice, viewing specifications through to placement of order.

Great