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655 Verified Customer Reviews

655 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
573
(87.5%)
4 Shopper Approved - Review Star
66
(10.1%)
3 Shopper Approved - Review Star
14
(2.1%)
2 Shopper Approved - Review Star
1
(0.2%)
1 Shopper Approved - Review Star
1
(0.2%)

Customer Service
4.8
5 Shopper Approved - Review Star
48
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
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5-star reviews
500+

5-star reviews

7 years collecting reviews

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G
Shopper Approved - Verified Customer Glenn M.
2 weeks ago

Very helpful and friendly.

Customer Service
5/5

G
Shopper Approved - Verified Customer Gary M.
3 weeks ago

Customer service has been very helpful and provided samples so I could order with confidence.

Product Choice

The size and beauty of this specific water feature.

Company Choice

Loved the size and appearance of your water features.


C
Shopper Approved - Verified Customer Charles S.
3 weeks ago

Fast and knowledgeable customer service.

Product Choice

Ease and ability to customize.

Company Choice

Several were featured in my google search. I figured I would order straight from the company instead of another one that sold the brand.


S
Shopper Approved - Verified Customer stephen M.
3 weeks ago

love the tranquil river. very relaxing. very quiet motor. well constructed and a beautiful slab of granite

Product Choice

the size. floor mounted


M
Shopper Approved - Verified Customer Mark S.
3 weeks ago

Thank you Chrissy for three phone calls of help!
So wonderful that you can call a company and get immediate and knowledgeable help.

Company Choice

We wanted a water feature for our home, but more importantly wanted a company that we could call back for parts, help, ect. and extremely happy to purchase from an American company.


N
Shopper Approved - Verified Customer New E.
4 weeks ago , CT

i requested additional foam pads and they were sent very promptly.

Customer Service
5/5

Product Choice

Size, style

Company Choice

Looked good online

4 weeks ago

The pump is too loud. Otherwise it's lovely.


V
Shopper Approved - Verified Customer Veronica R.
02/15/2024

lady helpful with explaining

Customer Service
5/5
LED Lights (Programmable) with Remote Control
LED Lights (Programmable) with Remote Control
Read more reviews about this product

02/15/2024

Lights not so bright


H
Shopper Approved - Verified Customer Holly B.
02/12/2024

easy

Product Choice

Replacement for our fountain

Company Choice

Where I bought my original fountain


E
Shopper Approved - Verified Customer Erin M.
02/10/2024 , NY

Website was easy to navigate. Prices are very reasonable and shipping was faster than anticipated.

Product Choice

It was exactly what was in my waterfall i purchases years ago.

Company Choice

Couldnt fond the exact pump i was looking for on any other web page.

02/10/2024

Happy Customer

Works better than the original and quieter! Great buy, low price!


B
Shopper Approved - Verified Customer Bruce I.
02/09/2024 , MD

Good experience overall.

Several areas for improvement:

1. Was told we would be notified of shipping and arrival date. The water feature showed up unannounced.

2. Power cords need a better location so then can be hidden. Their location (running down the side of the feature) really detracts from the overall look.

3. Poor installation directions.
4. Need a better place for the pump to sit so it's easier to drop the stone wall into place.

Customer Service
4/5

Product Choice

Size and appearance.

Company Choice

General appearance.


B
Shopper Approved - Verified Customer Bryan G.
02/07/2024

All good


J
Shopper Approved - Verified Customer Jerry L.
01/31/2024

Great easy site

Product Choice

Burned out bulbs. Needed to replace after 3 years

Company Choice

Attractive


A
Shopper Approved - Verified Customer Angela R.
01/29/2024

I am excited to place my order; having the sample on line takes some of the worry away from not being able to do this in person.

Product Choice

I have a great wall near where I work to place it. Looking forward to the tranquil sound near my work space.

Company Choice

A friend has one and I alway admired it. Finally making a purchase of my own.


C
Shopper Approved - Verified Customer Cheri B.
01/19/2024

Easy lots of examples to see what you're getting

Product Choice

Love water falls

Company Choice

Lots of selections


S
Shopper Approved - Verified Customer Sue D.
01/15/2024

My only complaint is that when you use the website and are looking at stones of one type, you can't easily look at another type of stone (or trim). You have to go back to the beginning.

Company Choice

These were the only fountains that were contemporary enough for our home.

Product Choice

The size and choices made it perfect for the location we wanted a fountain.


L
Shopper Approved - Verified Customer Larry P.
01/08/2024 , Florida

Replacement pump order process was very easy.

Company Choice

You have a great selection of wall mounted waterfalls. Beautiful to look at and very soothing to listen to as well.

Product Choice

We have one of your wall mount waterfalls (Inspiration). The pump finally quit working after 18 or so years.

01/08/2024

Quick and easy replacement pump

Quick and easy replacement for a pump in the wall waterfall we've had for almost 18 years.


D
Shopper Approved - Verified Customer Dennis L.
01/08/2024

Friendly staff, knowledgeable easy to order

Product Choice

fits the area that we have

Company Choice

Wide variety of fountains


K
Shopper Approved - Verified Customer Kelle Z.
01/03/2024

The stones sent did not match the ones I picked out. (I picked striped and looked more like multicolor and only a couple striped. Better not to have an option if it doesn't match the selection.) And there are barely enough stones to cover the front stone shelf. The back stone shelf would look better if it also had stones. Trickier/more involved to set up than I was expecting but I do love it. Directions could be more clear but I figured it out.

Product Choice

going through lyme treatment and trying to make my environment healthier - also neurodivergent and feel better having the sound/visual of water running nearby.

Company Choice

recommended by a friend


M
Shopper Approved - Verified Customer Marilyn B.
01/03/2024

The gal I spoke with -- can't remember her name, Janet maybe -- was fantastic in helping me resolve my problem with my mirrored water feature.

Product Choice

It's beautiful and many comment on how lovely it is.

Company Choice

Good company, stands behind their products


S
Shopper Approved - Verified Customer Stacy D.
01/01/2024 , Montana

website is easy to use.I loved that I could pick from the available stones.

Company Choice

Have always admired them at Rustic Mountain Furnishings here in my hometown

Product Choice

I Have always admired them at Rustic Mountain Furnishings here in my hometown


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