AboutAustralia.com Reviews

About this Company

About Australia specializes in creating handcrafted vacation packages to Australia, New Zealand and Fiji. We are owned and operated by native Aussies and experts in Australia travel. Operating since June 1999, we partner with Australia Tourism industry leaders to provide quality information and resources to help you make the best selections for your vacation to Australia, New Zealand & Fiji.  As specialists in personalized itineraries for FIT (Free & Independent Travel) vacations to the South Pacific, our goal is to create the best, most enjoyable vacation experience of a lifetime.

Our customizable travel packages encompass the Top Destinations & Highlights of Australia, New Zealand and Fiji:

Australia: Sydney, The Australian Outback, The Great Barrier Reef, Lush Rainforests, Unique Wildlife & Good ‘ol Friendly Aussie Culture

New Zealand: Lush green snow capped Mountains, Impressive Glaciers, Spectacular Lakes, Fiords & Rainforests, Active Volcanic & Geothermal landscapes, and by no means last – The Adventure Capital of the world “Queenstown.”

Fiji: White Sand Beaches, Coconut Palms, Colorful Coral Reefs, Lush Rainforests, soothing Waterfalls, Island Resorts, Rest, Relaxations & Spas, and for the active sun lovers there’s a large array of water sports.

Our AustraliaTravel Services include International & Domestic Flights, Tours, Accommodation, Transfers, Car Rentals, Visas & Travel Insurance. This means we can create a whole travel package for you, with your unique interests, budget and bucket list items in mind.

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398 Verified Customer Reviews

398 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
331
(83.2%)
4 Shopper Approved - Review Star
61
(15.3%)
3 Shopper Approved - Review Star
5
(1.3%)
2 Shopper Approved - Review Star
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(0%)
1 Shopper Approved - Review Star
1
(0.3%)

Customer Service
4.6
5 Shopper Approved - Review Star
86
4 Shopper Approved - Review Star
13
3 Shopper Approved - Review Star
6
2 Shopper Approved - Review Star
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1 Shopper Approved - Review Star
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SHOW DETAILS

5-star reviews
250+

5-star reviews

About this Company

About Australia specializes in creating handcrafted vacation packages to Australia, New Zealand and Fiji. We are owned and operated by native Aussies and experts in Australia travel. Operating since June 1999, we partner with Australia Tourism industry leaders to provide quality information and resources to help you make the best selections for your vacation to Australia, New Zealand & Fiji.  As specialists in personalized itineraries for FIT (Free & Independent Travel) vacations to the South Pacific, our goal is to create the best, most enjoyable vacation experience of a lifetime.

Our customizable travel packages encompass the Top Destinations & Highlights of Australia, New Zealand and Fiji:

Australia: Sydney, The Australian Outback, The Great Barrier Reef, Lush Rainforests, Unique Wildlife & Good ‘ol Friendly Aussie Culture

New Zealand: Lush green snow capped Mountains, Impressive Glaciers, Spectacular Lakes, Fiords & Rainforests, Active Volcanic & Geothermal landscapes, and by no means last – The Adventure Capital of the world “Queenstown.”

Fiji: White Sand Beaches, Coconut Palms, Colorful Coral Reefs, Lush Rainforests, soothing Waterfalls, Island Resorts, Rest, Relaxations & Spas, and for the active sun lovers there’s a large array of water sports.

Our AustraliaTravel Services include International & Domestic Flights, Tours, Accommodation, Transfers, Car Rentals, Visas & Travel Insurance. This means we can create a whole travel package for you, with your unique interests, budget and bucket list items in mind.

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P
Philip
11/08/2023 , MI

Very attentive to personal requests. Tour and hotel and transportation offerings were excellent.


D
Debbie U.
11/07/2023 , CA

Our trip was brilliant! Both Australia and New Zealand are beautiful countries with so much to see and explore and we loved our vacation there, but what made it so extra special was the excellent selection of hotels and trips/cruises that our About Australia agent selected for us. Ana Musgray knows her stuff and her detail to planning and constant follow through during our trip was excellent. I can't express how grateful we are to her as this made every step of our trip painless and thoroughly enjoyable. Thank you so much, Ana for all your help!! Our memories of this trip will last a lifetime.

Regarding comments about hotels, I would say that the one location that Ana did not select yet we did, The Redwoods B&B in Rotorua, was our least favorite. It's location is very good, rooms are confortable and owner was very welcoming and helpful with tips about what to see in Rotorua. However, rooms need some updating (carpet, linen, towels) and the breakfast was basically cold cereals, hard boiled eggs and toast. Also no afternoon wine and cheeses, as typically offered (not a deal breaker). Not sure would stay there again.

In terms of best hotel we stayed at, The Mirage in Port Douglas is definitely the winner. Rooms were spacious and lovely and best bathroom layout. Rees hotel in Queenstown was lovely too though a bit small but definitely worth staying there.

Blenheim is good for wineries but very limited in what to do or where to eat. Marlborough Hotel was very nice and best restaurant in town.

Thank you, again for helping us plan and execute our dream vacation so wonderfully!!

Customer Service
5/5

P
Pat
10/31/2023 , OR

This was the second time I used About Australia and, once again, their service was almost perfect. We only called Ana once during the trip with a question re bag fees and it resolved itself. She was very responsive. All our hotels were very nice and well-situated. The drivers for our transfers were always on time. The day tours selected for us were all great. I have already been recommending About Australia to people interested in travelling there. Thanks, Ana, for a fantastic job!!!

Customer Service
5/5

A
Ani
10/13/2023 , NY

Amazing trip. Thank you, Ana, for your work and dedication to make my dream come true.
It was the best experience I had to see and enjoy Australia.
Our tour director Nellie was great. Very well organize. Simple the best !
Only one thing you can keep in mind, the group not to be more than 35 people. :0


J
Jane
10/02/2023 , CA

They did a great job planning the trip. All of the transfers except one were great. The one that was not was not their fault. All of the hotels were very nice and the tours were great. We particularly like the tour to Phillips Island to see the penguins. The live aboard experience was really great. All the people on board were very friendly and helpful.

Customer Service
4/5

P
Phyllis L.
09/19/2023 , CA

I am overwhelmingly satisfied with About Australia and all of the individuals that helped me with my two-week, four-city Australian adventure. Everything -- and I mean absolutely everything -- went exactly according to my unique, customized plan. Accommodations and services and attractions were exactly what I wanted. I am thrilled beyond words that I found About Australia. They have my highest recommendation.


V
Virginia
08/29/2023 , NJ

The trip was truly wonderful. It was all planned wonderfully and had a personal touch that catered to our interests. Everything went smoothly - we didn't have to think about or worry about any activities for our entire trip. My one complaint is the use of Fiji Airways. My husband and I were quite disappointed with that airline and wish that AboutAustralia used a different airline to get us to Australia. The trip itself, though, was wonderful.


J
Julia
08/14/2023 , MD

Everything was amazing, it was truly a trip of a lifetime! This was my first solo trip, and Koda made my experience smooth and effortless, and accommodated all my needs. All the tours booked were so much fun. The shuttle transfers were easy and always on time.
Really my only issue was I felt the connecting flights were too close together. Especially since my flight back was delayed an hour and I had to get a different connecting flight home. But the airline was easily able to transfer me to a different flight an hour later.


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Linda H.
08/08/2023 , NJ

This trip was a custom tour. I told the company what I wanted, and they came through with a great itinerary and good additions. This wasn't an easy task, especially with setbacks from the pandemic, but after 4 years success!! I was able to go from place to place with ease because of good planning. I had 8 other friends with me. Some glitches, but managed.
Everyone should take this trip. It sure takes stamina! But that's Australia!

Customer Service
5/5

B
Best T.
08/04/2023 , FL

Absolutely amazing experience put together by Melanie. Everything was thought out and I had such a great time on my trip. I didn't have to think about any arrangements as everything was made for me and all the information sent to me was super helpful. I will definitely be using About Australia in the future!


A
ASH
08/01/2023 , PA

We found the entire process to be excellent. Koda took our specific goals into account and added her considerable expertise and experience. Our Australia and New Zealand adventure was spectacular - the trip of a lifetime.


D
Deborha B.
07/08/2023 , IL

Ana was very helpful from beginning to end. She provided multiple options for our trip and accommodated our requests. Ana attended to many details expected and unexpected. Our trip to Australia was wonderful and a lot easier to plan and experience because of her efforts. Thank you so very much for all you did to make it an amazing experience!

Customer Service
5/5

K
Karen A.
07/07/2023 , NM

Our trip to Western Australia was filled with exciting adventures, breath taking scenery and many "firsts" for us: a seaplane flight and a helicopter flight.
The pristine beauty of the Bungle Bungles gave us a view of an unspoiled land. Seeing dinosaur tracks along Roebuck Bay and experiencing the power of tides in Horizontal Falls added to our long list of unforgettable adventures in an amazing country.
We appreciated and respected the Aboriginal ancestors who lived here and are still the owners of the land.
Thank you Koda and all the team at About Australia for making our dream trip a reality.

Customer Service
5/5

W
Wayne S.
07/06/2023 , CO

About Australia planned out a wonderful trip for us. We were able to customize our itinerary and they took care of all the details. Our destination specialist was excellent to work with. Everything worked out as planned. We would recommend About Australia to anyone wanting a stress free Australian vacation.


C
Christina F.
07/03/2023 , FL

I'm so glad we used About Australia to plan our 3 week family trip. It was a big investment that we had been looking forward to for a long time.
Koda helped us plan an amazing custom trip that was filled with all of our favorite activities, and took into account all of our wishes and concerns.
We had such a good experience with the campervan at the RV parks where we stayed in Byron Bay and Gold Coast, even though we had never camped in an RV before.
The locations of our accommodations, and the pacing of the trip could not have been better. We had the time of our life. Thank you for a trip that our family will remember forever!

Customer Service
5/5

A
Arturo V.
06/20/2023 , Tehuacan, Puebla

We are very happy for our trip , everything that you offered me they fulfilled it . For us is good point of the travel agency. Someone that we can trust.
The transfers airport-hotel-airport I have nothing to complain.Hotel same thing and tours good services , nice people asa tour guide´s.

Thanks

Customer Service
5/5

S
Sandra K.
06/13/2023 , IL

My daughter and I planned a trip to Australia. About Australia planned and customized the trip for us. Snorkeling at the Great Barrier was a fabulous experience. Ana, our travel consultant, was in frequent contact planning the trip. The accommodations were In convenient locations and memorable rainforest canopy wilderness retreats. Each day was well laid out and easy to follow as we drove through Australia. Flight connections worked smoothly. The only minor glitch was that a shuttle transport company used a business partner for pick up and we were looking for another name on the van. Since our itinerary provided a contact telephone, it was easily resolved.


J
Jack &.
06/12/2023 , NY

Everything regarding our wonderful Australian tour was exceptional... Ana was extremely responsive, and ensured we had the best itinerary... everything she planned for us went smooth as glass, no hitches at all. My only problem was that I didn't have more time in Australia! I will definitely use About Australia again when we return, and we need to return, there is so much more we want to do. Thank you Ana for providing us with the best trip!

Customer Service
5/5

M
Mike R.
06/07/2023 , FL

The planning and organization from About Australia was on target for this trip and my last trip organized by you. All details went according to plan and no problems were encountered with the trip's organization. You managed all details to coordinate activities that involved my sister who lives in Australia with us so that all events happened as planned. All components of a fairly complex trip were accomplished without any difficulty. Good job...thanks.

The only difficulty encountered was with a rental car company which I secured on my own when in Darwin. I should have had About Australia organize that as well and I wouldn't have experienced the financial loss that occurred. It was a last-minute decision when in Darwin and wasn't planned by you.


K
Kiwi L.
05/25/2023 , AZ

Koda was responsive, professional and she listened to what we wanted and helped us to find wonderful places to see. All the accommodations were great and some were outstanding! We loved every minute of the trip.

Customer Service
5/5

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