AboutAustralia.com Reviews

Overall our trip to Australia and Fiji was amazing. We had 24 people in our group composed of divers and non divers. Our itinerary consisted of 5 flights originating in LA. Transfers were all on time. All reservations for flights, hotels and tours were near perfect. Our only real glitch was that transfer providers did not send equipment big enough to handle all passengers and luggage and on 2 cases we had to put luggage inside the bus to accommodate. Given the amount of moving parts we had on this trip, it was a huge success and all passengers were impressed with the organization and precision of the trip.

About Australia did a wonderful job putting together our itinerary. Our trip lasted 39 days and they provided in great detail what we would be doing and when. Our trip was completely customized for us at our direction. All of the to/from transportation, locations we visited, the hotels we stayed in, and the tours they booked for us were excellent. It was nice to have all of this detail worked out for us so we had to just show up at the correct time and place. The voucher process they used to pay the vendors made it very easy for us.

Angelica did a fantastic job coordinating our entire trip to Australia. There were a few glitches with vendors during the tour, but Angelica was able to quickly resolve everything to keep us on track and enable to thoroughly enjoy everything (even with the 8 hour time difference!).

The best tour of the entire trip was the Blue Mountain Aboriginal Experience tour with a private Aboriginal guide for our group of three. This was our 17 year old grandson's favorite part of the trip - even beating out snorkeling with sharks and turtles on the Great Barrier Reef (although that was a very close second).

About Australia did a wonderful job setting up our trip! Angelica was timely and extremely helpful prior to leaving and once we arrived everything worked as outlined. We were met by professional drivers, stayed at lovely hotels near the action and the tours were top shelf! I was very happy with everything from the drivers to the tours!

Ana listened to my thoughts and ideas about what I like and who I am. She put together an amazing itinerary and kept in touch along the way. Any issues she immediately looked into them and got back to me.

Overall we were very satisfied with the customer service we received from our Travel Adviser Angelica Lilly. From start to finish she worked closely with us to ensure our concerns and desires were met. She provided us a comprehensive travel itinerary that exceeded our expectations. Due to weather issues we were forced to change our itinerary. Upon contacting "About Australia" Melanie Brown quickly assisted us in locating alternate accommodations and air travel. It was comforting to know that we could reach out to About Australia and receive assistance as needed. After the initial weather hiccups/delay our remaining trip was absolutely outstanding and all the credit belongs to Angelica whose knowledge of the New Zealand/Australia region is excellent. Upon our return I contacted Angelica and requested assistance with filing a travel insurance claim. Though it took a little longer than expected Sally Watson( Accounting Office) provided us all the information I requested to file my claim. We highly recommend "About Australia" to anyone who wants to independently travel this part of the world. Thank you for making our vacation a memoreable one.

I really enjoyed the trip planned by About Australia. I had so many questions and had no idea how big Australia really was. She helped me make sure I got to fit in everything I wanted to see and kept the trip within my budget. While traveling it was very easy to follow the instructions in my travel package. I really appreciated the extra tips they provided.

About Australia was excellent! So professional yet friendly! Ana booked my trip twice due to Covid delays. She was fantastic!!! Ana answered EVERYONE of my questions and concerns quickly and with enthusiasm! I absolutely 1000000% recommend About Australia and Ana!!!

Thank you About Australia and Ana for a trip of a lifetime.

Angelica - Please see the detailed email I sent regarding my experience.

Ana organized a 14 day road trip in Australia - 10 hotels and 2 tours. With one exception, hotels and tours were very good; the one exception was in a remote spot in Western Australia with limited hotel options. Also had an issue with an airport transfer when we first landed, but that was mostly due to international flight changes.

I have no hesitation in recommending Ana Musgray and About Australia for booking your travel to Australia.

About Australia made my trip of a lifetime come true, where nationally known travel companies could not meet my specific dates, cities, and activites. Their suggestions and hotel choices for each AU and NZ city enhanced the trip. They booked all the special tours and airport shuttles. This was definately a custom tour.
We had some serious weather events to deal with and our About Australia representative was in continual comtact with us and arramged all tour chamges.
5 stars About Australia. Well done.

Well planned trip and we can't thank the About Australia team enough! The service from the About Australia team as well as the trips and Transporation services were excellent.

Had a terrific time in Australia. Your services were very accommodating and will use your services again on our next trip to Australia & New Zealand.

Ana and the About Australia team were exceptional. From our very first encounter, Ana and the team have been responsive, easy to work with and delivered a world class customer experience. We took a 17 day trip to New Zealand, Australia, and Fiji. We have been so happy with our experience and will be recommending About Australia to all our friends and family.

Amazing trip. Everything was in schedule and as planned by the agency. Everytime I have a concert our tour agency was helping and get all information needed. Beautiful places to visit.