AboutAustralia.com Reviews

4.8 Overall Satisfaction Rating

Based on 298 Ratings

5
250 (83.9%)
4
43 (14.4%)
3
4 (1.3%)
2
0 (0%)
1
1 (0.3%)
0M+ 5 stars in a row

Customer Service

4.3 Average

5
(36)
4
(5)
3
(4)
2
(2)
1
(4)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

AboutAustralia.com

About Us

About Australia specializes in creating handcrafted vacation packages to Australia, New Zealand and Fiji. We are owned and operated by native Aussies and experts in Australia travel. Operating since June 1999, we partner with Australia Tourism industry leaders to provide quality information and resources to help you make the best selections for your vacation to Australia, New Zealand & Fiji.  As specialists in personalized itineraries for FIT (Free & Independent Travel) vacations to the South Pacific, our goal is to create the best, most enjoyable vacation experience of a lifetime.

Our customizable travel packages encompass the Top Destinations & Highlights of Australia, New Zealand and Fiji:

Australia: Sydney, The Australian Outback, The Great Barrier Reef, Lush Rainforests, Unique Wildlife & Good ‘ol Friendly Aussie Culture

New Zealand: Lush green snow capped Mountains, Impressive Glaciers, Spectacular Lakes, Fiords & Rainforests, Active Volcanic & Geothermal landscapes, and by no means last – The Adventure Capital of the world “Queenstown.”

Fiji: White Sand Beaches, Coconut Palms, Colorful Coral Reefs, Lush Rainforests, soothing Waterfalls, Island Resorts, Rest, Relaxations & Spas, and for the active sun lovers there’s a large array of water sports.

Our AustraliaTravel Services include International & Domestic Flights, Tours, Accommodation, Transfers, Car Rentals, Visas & Travel Insurance. This means we can create a whole travel package for you, with your unique interests, budget and bucket list items in mind.

F

===> Flygt
03/29/2020 , WI

5.0
Overall Satisfaction Rating

You blended the travel agented part with the self-guided part fine, unlike the trip I took to Sweden a few years ago
CustomerService
5/5
D

===> Don
03/27/2020 , MD

5.0
Overall Satisfaction Rating

Indeed 2020 was an unusual year to travel. Between natural and health disasters, planning, canceling, replanning seemed to be an almost daily task. After finalizing the trip of a lifetime, we watched it continue to be restructured, and altered to meet the needs our groups fears and health issues. And then finally after last minute fixes, and final tweaking we were inundated by countries limiting travel, requiring self-isolation, and closing their borders. While only being able to complete about one half of our itinerary and forced to return to the USA., we were able to enjoy our time without any problems. Unfortunately the conditions changed very quickly and we were able to return home before any additional complications arose. As disappointing it was, it was comforting to know we had people who were on top of the game and provided us with service beyond the call of duty. The coronavirus outbreak certainly was a test on all off us. Both my wife and I are very lucky to have had the assistance of a professional travel team to guide us and help maintain health and well being.
CustomerService
5/5
T

===> Theresa B.
03/26/2020 , TX

5.0
Overall Satisfaction Rating

Ana was a HUGE help when I was frantic to get out of Australia last week before the borders closed due to the Corona virus! She was efficient and prompt with her responses and managed to change flights last minute when no one else could. I don't know how I would have managed without her professional expertise that was such a tremendous relief during a very stressful time.

I will not hesitate to contact About Australia again for future trips and highly recommend them to everyone!
CustomerService
5/5
A

===> Alan
03/26/2020

5.0
Overall Satisfaction Rating

Everything went smooth and the guides were excellent. PNG is really a country one has to come back to several times to explore it and to learn.
L

===> Laura
03/21/2020 , OR

5.0
Overall Satisfaction Rating

Katie was awesome. We had a fabulous trip and when we had to make a change (coming home several days early) Katie made it happen. Great company, fantastic customer service.
CustomerService
5/5
L

===> Lynda O.
03/20/2020 , CA

5.0
Overall Satisfaction Rating

Amazing! I had NO expectations for this trip and it exceeded everything! Marissa was awesome and there were zero glitches during the trip! I just wish I'd had more time!
J

===> Jess
03/17/2020

5.0
Overall Satisfaction Rating

About Australia made what I thought was an impossible vacation a reality. Koda was amazing and any questions or concerns were answered promptly. We had a budget, a time frame, and a lot of bucket list goals that About Australia made work. I really couldn't be happier and have already recommended to other friends, family, and even strangers.
I wish I could have them plan all of my vacations!
CustomerService
5/5
R

===> Rick &.
03/16/2020 , MN

5.0
Overall Satisfaction Rating

We were extremely satisfied with the personal planning that made our trip unique to our preferences and interests. The tours were great and lived up to our expectations including transportation, lodging and transfers. We would recommend About Australia to anyone.
E

===> Edward
03/14/2020

5.0
Overall Satisfaction Rating

The trip with the tours was above our expectations. The tour drivers and airport transfer drivers were timely and very friendly and helpful.
J

===> Janey
03/14/2020

5.0
Overall Satisfaction Rating

I worked with Katie when planning this trip and have probably never worked with a better tour representative! I still can hardly believe we saw so much in such a relatively short period of time!
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