We're sorry to hear that you have had an issue. We can't however find any email from you - but we have been experiencing issues with our online contact form. Can I please ask you to send an image of the problem with your order number to firstname.lastname@example.org
and we will get back to you as soon as possible with a resolution.
Alternatively, you can use the returns form on the website here : www.7hundred.co.uk/returns.aspx